Patient Access

Egton Medical Information Systems Ltd

About this app

Patient Access connects you to healthcare services when you need them most. Book GP appointments, order repeat prescriptions and explore your local pharmacy services.

NEW: You can now create a Patient Access account without linking to your UK GP practice and enjoy the following features:

• If you’re feeling under the weather, search for symptoms and find patient information articles
• Self-refer to NHS services such as talking therapies, sexual health, antenatal care and drug and alcohol addiction services
• Choose from over 30 services provided by your local community pharmacy and book in the app
• Book face-to-face and video appointments for a range of other healthcare services including physiotherapy and counselling
• Access and read medical advice and healthy living tips from the experts
• Sign in quickly, easily and securely with Touch or Face ID
• Swiftly check if you can link to your GP

If you are able to link your Patient Access account to your GP practice, you can also get access to the following features where they are made available by your practice:

• Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you
• Request repeat prescriptions online, with convenient delivery to your preferred pharmacy
• View your medical record, including test results, allergies and immunisations
• Securely share your medical record with healthcare professionals of your choosing, without the need to contact your practice
• Look after your loved ones and act on their behalf to book appointments and repeat prescriptions
• Message your GP directly from within Patient Access at home or on the move
• Where your practice has enabled it, book a remote video consultation with your GP, nurse or clinician

You must be a registered patient at a participating practice to use the GP-linked features in Patient Access.

Ratings and reviews

When it works, it's great: easy medication tracking, lets you know when your repeats come due, with push notification reminders if you want them. Access to past test results, non-emergency messaging with your GP surgery, and features that can be enabled for various kinds of appointment, though my surgery don't use the latter. But it often doesn't work, and after the most recent update mine won't even load the login page, let alone let me in to order repeats. I've had to go back to the NHS App.

The 60MB native app download adds little value compared with a bookmark to the website. It requires the password instead of a revocable login (such as with OAuth), so you can't use a good password because you'll be typing it in on a tiny phone keyboard every time. But you also can't change your password to something easy to type because of the password rules. What's most annoying is that it has same short timeout as the website. You can't open a page ready to show a doctor/pharmacist because it'll log you out by the time you get there! I hope the product owner will change it according to the different use cases for the app.

Awful since the memorable name was introduced! It's diabolical. I have changed it so many times, I have even had my partner and friend both help me with 3 different memorable names and all were the correct characters, it didn't accept anything. Are 3 people wrong? It will not allow me to log in and continually says the memorable name is wrong. It is not. The app is now awful, and I am looking at alternatives it's become so hard to use, in fact not even able to use.

What’s new

This release includes following updates.
1. Content-specific widgets are no longer available or supported.
2. Technical Upgrades.