Patient Access

Egton Medical Information Systems Ltd

About this app

Patient Access connects you to healthcare services when you need them most. Book GP appointments, order repeat prescriptions and explore your local pharmacy services.

NEW: You can now create a Patient Access account without linking to your UK GP practice and enjoy the following features:

• If you’re feeling under the weather, search for symptoms and find patient information articles
• Self-refer to NHS services such as talking therapies, sexual health, antenatal care and drug and alcohol addiction services
• Choose from over 30 services provided by your local community pharmacy and book in the app
• Book face-to-face and video appointments for a range of other healthcare services including physiotherapy and counselling
• Access and read medical advice and healthy living tips from the experts
• Sign in quickly, easily and securely with Touch or Face ID
• Swiftly check if you can link to your GP

If you are able to link your Patient Access account to your GP practice, you can also get access to the following features where they are made available by your practice:

• Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you
• Request repeat prescriptions online, with convenient delivery to your preferred pharmacy
• View your medical record, including test results, allergies and immunisations
• Securely share your medical record with healthcare professionals of your choosing, without the need to contact your practice
• Look after your loved ones and act on their behalf to book appointments and repeat prescriptions
• Message your GP directly from within Patient Access at home or on the move
• Where your practice has enabled it, book a remote video consultation with your GP, nurse or clinician

You must be a registered patient at a participating practice to use the GP-linked features in Patient Access.

Ratings and reviews

Unfortunately the styling is just so poor. Over time the layout has become farless intuitive to navigate/ find what you want. It's so obviously been designed by a committee (add this message & that message). And reminds me of a typical NHS waiting room display board that relentlessly accumulates more signage, with nothing ever removed. I used to rate the app 5 stars.

Like others, I find (android phone) it refuses to keep me signed in, even for 2-3 minutes, whilst I write down appointment details or check information. When a document is uploaded I can see it is on the system but all I can see on my device, even with Word and a PDF viewer installed, is a & symbol. I frequently have to clear the cache and data just to be able to log in. Seems to do nothing the website doesn't do much more easily. My surgery has not switched on messaging, so I can't use that.

Love that I can see my blood test results on there as soon as it comes out without phoning up my GP. If the app can improve by having a very very brief description of what each blood test panels mean and whether low or high values are generally good or bad would be fabulous.