Crashes often and when typing name of new bill payments the keyboard does not function correctly and adds in random characters and then won't let you delete text then it deletes everything. Good hat you can do most of your day to day banking however just needs properly tested and fine tuned.
Since they updated it from the old version it runs so much slower. It takes longer to access the accounts. Sadly this is a lot more serious than an annoyance, because if you are out and about and have a poor signal you can get a time out error message. The old version was much faster.
Quite liked this app, but since the update you can set up new payees. I didn't want that... And the laughable security that sends a otp to my phone wow how stupid is that... Now if I haven't logged out and someone steals my phone their able to set up a payment and confirm it by the otp sent to the phone... Can I disable this "feature" please.
A terrible, slow and clunky user experience. From logging in to drilling down to accounts and transactions, be prepared to wait. And wait. And wait some more, as your details finally load up. Couple that together with the fact that the app takes an age to hide your password as you type it in, not great, so make sure no-one is looking over your shoulder. Santander banking app? Must do better
The app is pure garbage!! Haven't been able to login for the millionth time. Last time I managed to login, it crashed while transferring money. It's slow, laggy. And Santander don't seem to be bothered. It sends the otp to my phone, which is automatically entered... Pointless from a security point of view. Often it won't let me make payments at all, with a "you have read only access, contact your branch" message. Hate it!
Much improved. They must have listened to my previous comment, re visibility of payees and setting up new payments. 😊 My only gripe now is that the security questions seem very weak compared with the business version of this app.
We’ve been busy making changes, including some bug fixes to make sure you have the best experience using our app.
Thanks for all the feedback, we’re working hard on improvements, so keep a look out for some exciting changes heading your way soon.
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