USED TO BE great!! After moving home, I switched from the existing supplier (British Gas) to Scottish Power because of my previous positive experience of the customer service and, most especially, this app! The app is now COMPLETELY USELESS as I won't even let me enter meter readings (the British Gas app is far superior now). Scottish Power customer service advisors however are still far more professional and competent so I'll stick with this... for now.
Faulty! I have this app to organise my heating system when I'm away from home etc. This app is constantly faulty, very slow loading screens and i always have to open and close it at least twice on my phone before it connects to my system. On a positive note when it does work it does sync with system what I've asked it to do.
Dont enter meter readings!!! We pay quarterly and have used the meter readings feature to keep a track of our usage throughout the months and have not had a problem until now. We have now been told that although we have a quarterly contract if we enter our meter readings at any time it will generate a bill that is due immediately even though it is their app that generated the bill not me asking for one. The call centre where rude when I pointed this out to them and after an hour of trying to explain I gave up. Useless.
Misleading promises of benefits You cannot submit meter readings on here on a regular basis as it "messes up their system" so you can't keep an acurate track of your balance.
Never loads on first attempt Connect never works after logging in, I have to sign out then back in and it is also very slow connecting.
Not great App is very buggy, even under the admittance of their own staff. The basis of the app is good and will improve once they fix the issues.
Minor bug fixes.
Make your life simple and manage your energy on your mobile anywhere, anytime
My energy live is in trial stage and requires additional hardware to function.