A very glitchy app that is missing basic functions like the ability to move back to a previous screen. I am unable to make a Paypal payment and it tells me that my card is not an accepted form of payment - I have a Visa Debit card. If it did as it was supposed to, it'd be very helpful and would make me more likely to continue to use Spark, however, there are other utility companies out there with apps that actually work. Since having a convenient way to pay is important to me, I may consider leaving. However, I will leave the app installed for a month or so to see if there are any improvements as the idea of the app is brilliant and if not anything else, I can at least check my balance. If things change, I will keep using Spark and change my review.
DO NOT TRUST THEM! I've got no debts with Spark, but they keep sending BW LEGAL (a debt collector) to my address!
The app is poorly designed, and lacks the most important feature in the world of smart meters. I can't top up my pre-payment meters via the app. This makes the entire app pointless for me, and I have to traverse to the browser to be able to do this. Considering all my account info is there, you would have thought that the ability to top up a smart meter would be native.
-504 error resolved. However, according to the app I don't have an account with Spark. I wonder if this means that my utilities should be free?
Can't even open the app Ive deleted and reinstalled several times It still won't open the logo disappears and then crashes up pops the report/ok box and it won't even let me report it
Can't even load the app open unless it fails to and I'm new to this company and its already showing how bad of a company they are ! No point in coming up with excuses or even saying sorry sort the app out and company and stop sending dept collection teams to peoples doors and if I get any at my door I'll pursue it to court and sue you for stalking and wasting my time......
Fix for Android 7 users receiving error 504 on install
We’ve revamped the app with a fresh new design and handy features.