Needs improvement. The app needs a revamp and customers that have booked without a credit card on account should be reminded they need to have the cash available. Also the law in regards to the driver having any change available. (If passenger don't have the right cash the driver isn't legally obliged to return the remaining balance). Bonus points for card on account. I.e. regular customers with card on account will receive an incentive for being a regular customer. Customers with no card on account should be reminded evrytim
Times not accurate The app its self is good but amber cars tend to say 2 minutes until pickup but turns up alot later. It seems like they constantly mislead you on booking times. I have been late for work three times due to this now,they need to ensure the app is up to date.
Newest version doesn't work I've used the app for a long time however I had to clear my phone ladt week. I've just tried to install the newest version and it won't get by the opening splash screen. A real shame as I can't get a taxi now without it!
Mr The date and time facility is very fiddly and too near the 'place booking' area on android. I made a booking by accident before I was ready.
The app shows wrong time and I have been charged waiting time before I even get into the taxi although their app said that will arrive in 2 min. Also the driver was driving me around Leeds without even knowing where he was going although I had a spesific destination. So the app allows drivers to cheat their clients. And lastly the after sale service is rubbish. I have been waiting a week to sort out my extra charges and I am still waiting plus I had to send the complaint email twice. Shame as me and my husband were using it daily to go to work.
Loads better than older version Massive improvement, taxi arrives much quicker than when booking via phone. Only thing I can think of to make it better is the fare estimate tool should be on the main menu.
- Fix to a bug on the last update that rendered customers unable to use the app
- New redesigned booking details screen showing your driver and car details
- Get live updates of each stage of your booking whilst your taxi is on its way to you
- Leave a rating to recognise our great service
- Reward your driver with a tip using your credit or debit card