
Jennifer Hollar
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I was able to process 2 applications successfully in the app. The second one went smoothly compared to the first. It kept saying I was moving the passport while scanning the chip in the back cover when it was literally sitting still and not moving. So bring your patience. After the negative reviews of issues, I was worried, but it worked for me and I had approvals within minutes. Removed a star due to the trouble with the first application.
19 people found this review helpful

J
Works ok, my only two complaints are 1) please add a retake option for the passport photo, I had to restart 3 times because the glare was bad even though it said it was ok (like really bad glare, not sure why it thought it was ok), and 2) the chip scan only worked by placing my phone under the front cover (between front cover and the first page), maybe recommend this to others too to help! Otherwise everything else worked great. Would be nice to have the app show status once completed.
175 people found this review helpful

C M
Meh, it's fine. Took like 5 min total. For the passport scan, instead of setting the phone on the back page of the passport, start the scan, then slowly lower the phone onto the back page, and when the phone vibrates, stop moving. That worked for me. Otherwise only annoyances were the picture button was nearly on top of the home button, and it would not accept my proton email address, had to use gmail.
4 people found this review helpful