Been self employed for 12 years and havnt had a harder time trying to work through this terrible app and then strangely be unable to verify myself on any of the linked apps, or encounter critical crashes during the process. Shy of pulling hair out due to frustration, I've managed to succeed with nothing else. I would not recommend this to anyone.
Pointless app. Only seems to focus on personal income tax and credit info, can't see any other details, can't select tax year, assumes only single ID (I have another for business info), no real or practical use at all. I'm going to uninstall it and carry on using the web.
Ridiculous design makes it unusable. Firstly why do I need a second authentication level when I have set up biometrics!? Then when I try to look at the message with the code and go back to the app it refreshes and I have to start again. I'm in an endless loop. Who on Earth designed this
Shows me messages that I cannot them access - permanent 'unable to connect'. Always have to go to desktop app, real waste of time and appears to have been abandoned.
My Tax Credits haven't been renewed yet! It still says processing on the older version and I haven't been sent a new award notice. I renewed on 27th July. So it's not true that all renewals have been processed, because mine haven't!
I use a password manager so I need to jump between that and this app to copy and attempt a paste of first my username and then my password to log in, but for some reason the app refreshes the login page each time you go back into the app even if not closed down which is annoying and stops me from logging in.
All tax credit renewal claims have now been processed, so we’ve removed the progress checker.
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