Santander Cycles

Corethree Play Store Admin

About this app

Santander Cycles is the self-service, bike-sharing scheme for short journeys in inner London.
The official Santander Cycles app from Transport for London is the only app to send bike release codes straight to your smartphone. So you can skip past the docking station terminal and get on your bike quicker.
Simply register with your bank card, and use the app to ‘Hire now’ from a nearby docking station. Follow the instructions to get your bike release code. Tap the code into the docking point and you’re good to go!

You can also:
• See up-to-the minute information about which docking stations have bikes and spaces available
• Plan a journey with an easy to follow map
• Receive notifications – for example, summarising the cost at the end of your hire
• View your recent journeys and charges • Save your favourite docking stations
• Become a London Rider - complete challenges and hire cycles to earn entries into a weekly prize draw!

Each bike release code is valid for 10 minutes at your chosen docking station.
Please note the app doesn’t reserve bikes. If there are no bikes available at the docking station, don’t worry. Use the app to find a nearby docking station with bikes, and get another bike release code to use there. You won’t be charged until you use the release code.
You must be 18 or over to hire a bike, and 14 or over to ride one. For full Santander Cycles terms and conditions, see tfl.gov.uk/santandercycles

Ratings and reviews

Tried using the app when I was in London in Feb and it wouldn't log in. Now I've just downloaded it for my upcoming trip and get a different error at login: "Object reference not set to an instance of an object at line 212 of Process login." I'm on Android. I wonder if the app just isn't developed well for Android. It's too bad; it would be convenient if it worked.

I posted a one star review after first efforts to use this app, but since learned that the problems were partly of our own making. Inability to find the app on my android after installation was due to different app name upon installation: "Cycle Hire", vs "Santander Cycles" in the Play store. Also learned that my wife's purchased ticket didn't work on any of the bikes at our station because our credit cards have the same numbers. We have since used it several times with no problem.

Sack and redo the decisions of the leaders of the legal, security and IT team responsible for this steaming pile of a user experience for what is a wonderful service. For a 3rd time this month, because the boot for the hire doesn't work, I've spent 20 minutes accepting the long terms & conditions over and over again, troubleshooting an arcane error notice (parameter missing or malformed) by clearing local data, reinstalling app, login back in, resubmitting payment details and giving up. Disgrace

What’s new

Bug fixes and optimisations