Simon Brown
Pointless app. It took me at least 2 attempts to register each guest's name, the UI was so awkward. Upon arrival at the hotel, the app said that my room wasn't ready, despite it being 2 hours later than check-in time. This turned out not to be the case when I approached reception. Not sure what this app is for - profiling? Up-selling? A cyber scam? Nothing in the user's interest, anyway.
2 people found this review helpful
Charlie Bristow
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Digital key is unreliable at best. It sometimes works but usually takes ages. Stood at the door holding my phone to it and nothing happens then all of a sudden it unlocks after standing there for over a minute. While this is annoying it's made worse when you have to use this in other areas such as in the lift which won't work until it recognises it. Not to mention if you have no signal the key doesn't work at all.
6 people found this review helpful
Intersoft Technologies d.o.o.
January 10, 2023
Dear Charlie, thank you for taking the time to leave us your review. We're sorry to see you had issues with your digital key, we have taken your feedback and experience onboard. In regards to your signal, while staying with us, you are welcome to connect to our reliable wifi to ensure your digital key works. Kind regards - Park Plaza Team