The app itself was really great. We zipped through the first line ok as they had a separate line for mobile passport, the second time we had to show information they did not have a separate line, so it was slower. I also noticed that they only have one scanner with one border agent for the app. If everyone downloads this, the lines will be way too long to support the volume with only one scanner with one agent. The app itself was ready to use, my feedback comes in how the app is administered. All in all we did save time.
Used it for the first time on Jan 10/17 at Chicago. Took about 5 minutes to go thru immigration (maybe 4 people ahead of me and two windows to handle them) and the same thru customs. We did have carry on so that helped with the customs part. No signs for CBP but there are people helping when u get to the customs hall and they will point you in the right direction. This is one great app.
Makes it easier to get through TSA immigration. Just fill out the passport info prior to the flight or cruise and when you land, you don't need to fill out the declaration form, it is completed via the app. All you do is transmit it prior to disimbarking the craft and show the 3D Barcode to the TSA agent along with your passport. It took me all of 3 minutes tops to complete the TSA checkpoint! Wow. What did I do before this app?
Breezed right through customs at Orlando International Airport. Without it I would have been in line for over an hour because I was waiting for a car seat and stroller they ended up putting on the carousel (only one person working the customs counter for all non-mobile passport users). Instead I was through within 5 minutes of arriving at the customs counter - only one person working that too. It was awesome! Not sure why more people don't use it, other than not knowing about it. If you don't already have this app, and travel a lot, you must get it!
App was easy to use. TSA is very strict about not using phones but wants to promote using their easy phone app. Was told twice I couldn't use my phone and I had to remind then I'm using their suggested app. May want to consider easing up on the phone rules since you're suggesting people use the app to make it faster and easier. Also didn't see signs for the app users in the ORD airport
Great app. Used for first time returning from cruise in ft lauderdale. Had receipt before leaving ship, then went to short line to scan receipt qr code and then proceeded to exit. Don't forget to hit enlarge before trying to scan qr code. Also app logged me out while waiting to get off ship. I didn't realize that until we were ready to scan so had to religion. Suggest longer timeout on app.
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