I'm currently at Miami International attempting to use this app to expedite my customs process. Unfortunately everything works right up until the point of submission, when I'm repeatedly told that CBP cannot process my transaction at this time. So much for saving us time. At least it kept me entertained resubmitting the same information over and over as I waited in line for a kiosk, plus additional time to write this review!
Literally walked off the plane and right through customs. Zero line! You do need to still show them your passport at the desk, so keep it in your hand! The app should maximize screen brightness since it needs to be scanned Awesome, I am going to use it every time.
The app was easy to use. We didn't know what to expect after submitting the passport information because it was our first time to use the app. Once we entered the airport and got in the Mobile Passport line we zipped right through the lines. We didn't know where we would wind up, but we were surprised to see that the people using the Mobile Passport app were grouped with people who were Global Entry users. Once we got in line at Customs we were finished with the customs check in less than 10 minutes. This app was a great time saver. Thank you!
We downloaded the app right before boarding our flight from Rome to Atlanta. It worked like a charm. My wife & I submitted the questionnaire one the plane touched down & had received or receipt before we got off the plane. Once we got to customs, all we had to do was show the mobile receipt to the CBP agent and we were advanced right along with the Global Entry passengers. Total time of less than 10 minutes.
The only thing better than how much time and stress this app saves would be the look on my wife's face, who thought the app was just some gimmick not worth her time, as I was able to go through a one-person long line and 10 seconds with the CBP official vs her 200+ person line. A good nap was taken by one of us that day while the other begrudgingly downloaded an app. Thanks for the great app!
Saved at least an hour long line in Orlando. CAVEAT...ASK WHICH LINE USES THE MOBILE APP. ..it was line #30...with 5 people in line (as opposed to 150-200 people!) Replaced the paper form, used the app on my phone for both me and my wife. Super easy.
+ Los Angeles International Airport (LAX) ✈️
+ Fastport Passport renewal service
+ Improvements and bug fixes
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