
Bernice Gilbert
some good features like uploading documents by categories already given. but really, it lacks just about everything else, resembling anything modern, easy, or convenient. it can be very confusing and frustrating as it simply has so very few options to do anything. it seems more likely that it's there just so the state can say they have it.
14 people found this review helpful
Texas Health & Human Services Commission
August 28, 2023
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at YourTexasBenefits-App@hhsc.state.tx.us.

Kasandra Boggs
This app could be very helpful, but at times it is extremely frustrating. The option to take a photo doesn't keep the whole picture in view that you take, locating information in the app depending on what it is could be better, and documents that need updating can be viewed but not filled out through the app. Also, I was previously locked out of it and tech had to finally fix it bc no one knew what to do with it.
75 people found this review helpful
Texas Health & Human Services Commission
August 24, 2020
We understand how annoying that must be. We're working on a solution. We hope you'll re-consider the rating once we fix the issue.

Misha TJ
Why do offices refer to forms menu and/or things not even on the app? So you almost always have to log into the website. Navigation is horrible, none of the arrows work, and I don't understand what this app is really supposed to make easier. This app is only good to show a list of what you have already finished, and don't have a need to open or make changes to. The layout and options are confusing and should be a bit more on the simple side.
40 people found this review helpful
Texas Health & Human Services Commission
May 18, 2021
We are really sorry for the trouble and we appreciate you bringing this issue to our attention. We will look into this further!