Used to be good For some reason on my samsung s7 I can't read my letters I used to just get digital copies of them to avoid having them mailed but everytime I try to open pdf it just stays on the please wait thing n loading and stays frozen on that I factory reset my phone and downloaded two pdf readers but still isn't working not even on WiFi
convenient I like using this app because it's extremely convenient and simple to use. The only downfall I have is that I get locked out of my account almost every time I try to login even when typing the correct password. This app also saves me money due to the fact that I don't have to pay for a fax or print things off.
Doesnt get past the account upgrade!! Right before i click submit, the entire app is on stand still. Frustation. Anger. Sadness. I see potential in this app, but that bug wont let me click submit after i answered all the questions....is there a waiting period? If there is, might be helpful to put: please wait.
Irritated. Every time I go to upload a file to this app is always tells me that "we are unable to upload your files now. Try again later." I'm sick of trying again later. I'm a mother of two, a college student and a full time worker. I do not have time to sit down and fill out paper work and send it off or go up to the health department to sit there for 3 hours. This app was supposed to help people like me that are on the go all the time. Instead it's nothing but a pain. And 211 is a joke.
Major issues! After downloading the app it asked for my sign-in info, followed by my SSN and DOB. Then it says in order to upgrade to full access I needed to answer a few more questions and I only had one chance to answer them correctly. The problem is there weren't any questions listed. My only option from that point is to close the app by pressing the home button on my S4. So frustrating!
This app use to be great until recently it wont let me log into my account. It tells me to log out and then log in. Also a message popped up saying the system is having trouble loading your cases. Please fix this issue because obviously 211 cant!!!
For this release, we updated the app and fixed many issues.
• Improvements to how you can find your user name if you forgot it
• A better way to get a new password if you ever forget your current password
• A better way to upgrade from a limited access account to a full access account
• A way to link to your own cases if you’re an authorized representative
• Minor bug fixes
We’re always looking for new ways to improve our app. We’ll continue to monitor and fix performance issues.
Upload SNAP/Food Stamps or Cash Assist. eligibility docs with ease to NYC's HRA.