I need the text notification but when they come in at 3am, 4:30am and 5:45am it's very annoying. And everytime they text me it's super early morning. I can't turn notification off cause of renewals but this needs to be an option. The website needs to be easier to find your way around especially on the app. I'm trying to read the message and it takes me to my letters but it just says I have one can't click anywhere. Took awhile to finally get there
2 people found this review helpful
This app is horrible and needs a massive overhaul, especially when everyone is so adamant that we use it instead of calling. I can't access my letters and forms, no matter how many times I try to set it up (I just get errors) and everytime I bring it up on the phone, I'm told there is nothing wrong. A chat service would be amazing for simple questions, FYI.
1 person found this review helpful
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Since the upgrade in app it is easier yet still complicated to use. Especially when uploading documents. You have to upload each individually. It won't allow you to choose multiple images in gallery or photos. Still a lot better than before. But still could improve. Thanks. **UPDATE*. Finally with last update, you are able to copy and send upto 10 images at one time. Great improvement! Thank you.
108 people found this review helpful
Texas Health & Human Services Commission
April 29, 2021
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