
Edna Murphy
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It suddenly won't open on my phone. It's very aggravating. It's been working fine until now. What's happening: Every time I try to login either with my username and password or with biometrics it send me to a screen that says system error try again later. I have installed and re installed it , I have turned my device off and back on , and I have checked to see if it needs to updated both the app and my phone system. And still nothing.
9 people found this review helpful
Texas Health & Human Services Commission
January 13, 2025
Can you please describe what is happening? Have you tried restarting your device or reinstalling the app? Please reach out to us at YourTexasBenefits-App@hhsc.state.tx.us.

ernie smith
this app works well.. when it works. However, it rarely works. the portal to send documents, however, is extremely frustrating as it never seems to work correctly. most times, it takes several trys to get anything to send. other times, they don't send at all. I've been denied benefits due to inability to get documents in on time simply because the portal won't work.
128 people found this review helpful
Texas Health & Human Services Commission
March 1, 2023
This doesn't seem right. We want to take a closer look at this for you. Please send a note to YourTexasBenefits-App@hhsc.state.tx.us so we can connect.

A Google user
I love how I can get most of the information I need for my case. I wish we could get all the details, but still very effective app. Update:. One thing that has been causing issues is I can't add most documents and it is down more often than not on the weekends (when I have more time to complete documents submissions). I've been having to screenshot and submit. Been kind of inconvenient and not as efficient. I still stand by the fact it is effective, just been a little less user friendly
16 people found this review helpful
Texas Health & Human Services Commission
August 3, 2016
Hi Mischell, Great! The app was created to make managing your benefits easier. We're glad to hear it's working well for you