After being an avid Uber user for a year. I've deleted the app. I got fed up with their mediocre service and expensive pricing. I started using Via recently at a recommendation of a family member and I'm so glad I did. The drivers are nice, the routes are efficient, and the pricing is very fair. Definitely give it a try. First time users can get a $10 free ride credit by using my referral code: rosa8w6
So I wrote a 5star review last time. But now it's a 1 star review. Via has deactivated my account for no reason. I had about $150 in my account. When I sent via an email regarding why they deactivated my account they said it was because of nefarious activity. And that I would not get my account back. That's 150$ down the drain thank you via. Everyone I took via I was a quiet customer always said thanks for the ride never did anything bad. I have no idea why my account was deactivated. This is a good app despite the fact that they basically took my money and deactivated my account. The drivers were all nice. It came in a good amount of time. Usually the average wait time would be around 5 minutes. Good ride sharing company. Despite me losing over $100 because of something that i have no clue about.
Via will let you down if you depend on late night rides - which for a ride service are by far the most important time to be dependable. I found myself in Brooklyn outside of range tonight. I tested my pick up/drop off timing to learn that it would take around 7 minutes for a car to arrive. I walked 25 minutes to make it to an appropriate pick up spot. My first ride was canceled. And then - standing in the cold - I repeatedly got messages about high volume. Why wouldn't there be queue? How is a car company willing to leave a girl, or anyone for that matter, stranded so late at night? I raved about the app, as I left my friends to walk to a pick up point. Beyond disappointed. This company is not reliable.
The driver is 10 blocks away from me yet the screen shows that my van is here. This is a joke. I waited in the 22℉ for 20 minutes for my van whose suppose to pick me up in 8 and I don't even understand what I saw watching the van icon on the map took a downtown one way road up for 4 blocks.
Great customer service and updates on your ride. I don't mind sharing a ride or walking a block or two to meet my driver when the price is so low and the drivers are so pleasant. They're also rapidly expanding their zones so that's a positive!
Just wanted to get an idea of pricing before I used the app and how the app works. Before I could see anything I had to enter all my information including card information just for it to tell me I was out of the zone. That information should be available before I give you all my details.
- Pre-Ride Coordination - design & feature improvements to ease locating of Via-cle and general boarding process.
- In-Ride Refinements - we've upgraded the in-ride screen to better reflect the ride's progression.
Suggestions for updates you'd love to see? Shoot us an email us at email@example.com.
No surge. Firm quotes. $10 rides in Manhattan & $3 shared SUV rides. Try today!
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