Highly unprofessional staffs. The driver called me from pick up location, within 5 minutes I was there and he had already left. Moreover he asked me not to call again. Spend a few more bucks but go for orange travels.
Overall app is ok. But we can't date from date picker Coz its size is bigger and its month selceter is 90% hide behind home header. Such a Disappointing view. Need changes in view. And Need save password feature. Coz its irritating inputing id n password all the time while using app in personal mobile. And Ur travel service is going worst. Very disappointed most of the time. Hope u people understand my points.
Bus is very comfortable but service was extremely disappointing. I booked bus for pune. I had a pick up in Koramangala. Since, I was going first time, I wasn't sure of the pick up point. So, I called them around 15 times, it was switched off and when I called on the other number mentioned in the message, that guy told me to call on the first number and cut the call. Then, I googled for vrl customer care, then I got to know that pick up van already left and when I asked him how can they do that without even calling me once, he was very very rude. Before, I was sure that vrl is the best, but now I won't ever consider vrl as the first option for traveling.
Too buggy application, I am getting the same error each time I try to book the bus from the day I have started using this app. 90% of the time I faced issue while payment transaction.
The worst service of this VRL travels. No time No perfect schedule of this travels.
Excellent service one can relay on Very friendly staff, well maintained buses with cctv facility inside buses. Overall excellent.
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