Send ETH to LTC, transaction is stuck since 26 Nov. They've informed me 2 days ago they will do a refund, still waiting.. Tested out a small transfer, went through quickly. Then exchanged a bigger transfer, took half an hour (that's reasonable) Service feedback on avg 2 days till you hear from them, they can sharpen that up with more detailed information on a query.. I give a 2 star rating for now. Will re-evaluate as soon as they fix my previous transaction Update Still waiting... might drop to a one star if it doesnt get fixed before tomorrow. Know these guys are busy, but there shouldnt be so many issues trying to sort out in the first place
After 3 weeks waiting and legal threats, got my coins from a failed smart exchange refunded, and moved to a more secure wallet.
Works as advertised. Exchanges between currencies are often unavailable.
Love the app nice user interface works as designed.
I haven't received my payout yet from genesis mining since December 1, 2017. In the payout page of my genesis account says the payments for Dec. 1 and 2 were already sent to the deposit addtess of my monero wallet. Do I need to include the payment ID? If so, then where can I find the payment ID in my wallet. I have been using your wallet services for bitcoin, zcash, ethereum and now monero. Please help solve this problem
Sent to shapeshift to exchange for another coin and my funds never showed up. Received response from support, they claim they will issue a refund. Will update
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