
jhjcandioto
Overall, if you are ordering the same food at the same time of day, it works alright. If you ever try to order something new or try a different place 8 times out of 10 they will cancel the order or start preparing it just for the order to time out. Also, most of the resturants using it don't program it properly and it's very frustrating to use most of the time.
5 people found this review helpful
Starship Technologies
January 23, 2023
Thanks for your feedback. We're always striving to make sure customer expectations are being met and I'm disappointed to hear you've experienced problems ordering. Please contact our customer services team via help@starship.co, or our in-app chat, who will be happy to assist further.

invisible_luigi
whenever an order has a mistake, they try to make it up to you by offering a promo code (rather than a refund). This would be fine if the app wasn't currently bugged, preventing access to those promo codes (I have been experiencing this bug for about a month now). I tried contacting customer service, and all they could tell me is that it's a glitch. No way to fix the issue. No offer to make up for the inaccessible codes. Just a waste of my time and money. 👎
1 person found this review helpful

Shaunya Joyner
Ordering food is easy, the wait times sometimes suck but that's not the apps fault. Only thing I can't stand is how awful customer service support is. They're always at their max number of people reaching out to them so they almost never answer. I've been reaching out for more than a month trying to get a refund for an incorrect order & I still have not been able to get through.
1 person found this review helpful