The original app wasn't great, but at least it worked. The only thing worse than this app (which does not work at all!) is Telkom's overall service... poor beyond words! (Edit: app updated today (7 March 2017)... Still not working!... How long will it take?!?! Edit 2: App working again as of 8 March. Well done Telkom! How are you planning to compensate your loyal customers for the inconvenience?) Edit 3 (27 April) app is timing out for the post week. Not able to see any balances...same old poor user experience...
Why do you have an option to link your account to the app and validate it when it doesn't work? I contacted technical support and they told me I must go to a telkom store to link my account. The details I used to register the app are the account holder details, down to the e-mail used to receive the invoice. Having an app is ment to make managing your account easier, if I have to keep driving to a store to do anything what's the point of the app. Also every time you want to do something you get redirected online and have to re-login but the login details don t work, and there is no option to 'register'. All I want to do is top up my internet. Not happy
Worst app ever, never mind the service you get from telkom. Supposed to have 20gigs after hours but still they take it off my normal data. Try and logging to this app is like asking a virgin to open her legs for the first time. When it works it's okay but that's when it works. Absolutely terrible don't bother wasting your data to download this rubbish. Your better off waiting in the non existent call center with idiots that know fokol and only keep saying Eish I don't know.
App is awesome, works as expected, easy navigation tabs, better loading speed, and great multiple phone numbers management. Suggestions: the loading screen(Telkom on loop) seems depressing though. Maybe it could load to a latest promotion(cached from previous app opening) while it loads on the background(advertising in a neat way) or new animation design.
Most useless app. Tried since this morning with various connections. App error messages varies but zero gives useful information on how to fix. Error message that says "well this is embarrassing"???? Oh and I do expect the "replied to a previous version..." lame assistance. This is more a heads up to other potential users. Expect standard Helkom service....
This app is useless especially after the update. Why bother? I uninstalled and reinstalled it. Total waste of 34mb. I can't even do a simple thing as log in and check my balance. This is a very useless app. Please do something about asap if you really care about your customers...
Prepaid balances can now be viewed after logging in. (At last!).
Slightly faster due to performance improvements.
Unlock your account when you have entered an incorrect password 3 times.
(Tip: Don’t tell anyone your new password, not even yourself)
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