1.5
1.62K reviews
500K+
Downloads
Content rating
Rated for 3+
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About this app

This App provides Eskom customers with self-service capabilities such as account, billing and meter reading functionality. The MyEskom Customer App is created and officially endorsed by Eskom Holdings SOC Limited.

Eskom customers can:
- View their electricity account/s
- View the following for a selected account
• Account Balance
• Last Bill Details: Billing Date, Payments Received, Adjustments, Monthly Charges
• Account Details: Name, Postal Address, Email
• Premise Details: Premise Description, Premise ID, Service Point ID and Pole Number
• Bill Delivery Method
- Submit Meter Reading linked to your Account
- Submit Meter Reading Remarks in the event you are unable to read your meter
- Request an Update of your Customer Details
- Change Bill Delivery Method to E-mail
- Provides useful links to credit card payment providers
- Submit a Basic Query

Excluded:
1. Prepaid vending is not included. You cannot buy prepaid tokens via this App.

Note:
In order for you to register and use this App your cellphone number must be up to date on Eskom Systems. For customer service queries, please contact Eskom Customer Services CSOnline@eskom.co.za /0860037566.

This application requires an active internet connection.

All access and use of this application is subject to and governed by Eskom End User License Agreement, Terms and Conditions and Privacy Policy available at www.eskom.co.za
Updated on
Apr 12, 2024

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
No information available

Ratings and reviews

1.5
1.57K reviews
Angelique Van Schalkwyk
April 18, 2024
I'm unable to access the app as it keeps saying technical error, now how must I log my meter readings as the email facility no longer works and whomever does estimates does not have the ability to correctly estimate as it's always completely over the top. I've uninstalled and reinstalled, I've tried opening a new account and have tried to change my password but nothing works. This is very poor service delivery.
116 people found this review helpful
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Asma Moolla
November 10, 2021
Still same on Nov 10 2021!!! Like the majority of people who have written, I deleted and reinstalled the app. Now it tells me incorrect password. When I try to change the password it wants you to start fresh with all your details. Then it says it cannot verify my identity and I must call the contact centre. I did that and after struggling with poor connection, eventually got told they can't do anything but they will escalate via email. E-mail says must reinstall the app and so it goes on....
414 people found this review helpful
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John Zelenka
May 10, 2024
The user interface is very poor, colours of login screen make it very difficult to read & especially to enter data. The font used is extremely small & there is no facility to see your input when typing which makes it hard for the handicapped user. That's only the login screen, as for rest of the screens the lack of any sensible logic to the information screens is pathetic. Finally, the technical