Mweb

Mweb (Pty) Ltd

About this app

The Mweb App makes it easy for you to get assistance with the built-in Live Chat, run a health check on your connection with our network scanning tool, make payments, manage your services and accounts… and much more!

• Need help? Use our built-in Live Chat
• Make payments for your services
• Manage your account details
• Change your OTP cell number
• Manage your services (Upgrade/Downgrade/Cancel)
• Track your order
• Get location-based outage notifications
• Test your network quality and get tips to improve your connection
• Log your moving homes request
• Buy a Booster for your Fixed Wireless or Voice (VoIP) service
• Mweb Voice (VoIP): Port your telephone number

Ratings and reviews

My fibre repeatedly stops working at night, and despite reporting the issue multiple times, nothing has been permanently fixed. Customer service is incredibly frustrating—I spend ages on hold, calls get disconnected, and I rarely get meaningful assistance. I've wasted both my time and money trying to report the same issue. I'm paying for a service I can't rely on, and unless this is resolved, I'll be taking my business elsewhere.

There is no proper point of contact the live chat is horrible. you wait for more than an hour on the call just to be cut off and not even been spoken too. the option to log an issue and get a ticket number has been removed actually pointless to have this app it serves no actual customer function from a service point of view

Agents take forever to respond, and then they eventually abandon the live chat. Had to send RICA documents more than 4 times, and they still could not process my order. Ended up cancelling. Absolutely disappointed. Unbelievable. I do not recommend.

What’s new

Manage your Biometric login, "Just for You" customised add-on options, improved sales order tracking, and faster autofill on address searches to better your experience.