Virgin Active

Virgin Active South Africa

About this app

Applaud your every move. Get ready for rewards. A brand-new and improved Virgin Active members only app that will open doors, reward you and allow you to get the most out of your membership.

• Digital access – scan app to enter and exit the gym
• Explore classes and make bookings 8 days in advance
• Get rewarded for every move you make with Virgin Active Rewards
• 700+ workout videos for you to do any where, any time
• Earn cashback into your App Wallet to use for discounts on membership fees
• Find experts to guide you on your wellness journey: Personal Trainers, Swim Coaches, Biokineticists, Physiotherapists, Sports Massage Therapists and Dieticians
• Check club opening times, how busy the club is and get in touch
• Manage your membership

Ratings and reviews

App works for about 2 days after you downloaded it, then it stops loading your account details. You can see it, but it says "Your details may be not be correct", indicating it cant fetch the data from the servers. And to fix it you have to reinstall the entire app. As an app developer myself I dont see how this is even possible. App is slow as hell also. Takes about 10 seconds to load my account rewards balance. Like tf??

The app (old and new) doesn't WORK! Can't login with old credentials. Even when I set a new password also doesn't work. There is something horribly wrong and to date it still doesn't work. Please don't send out new exciting information if it doesn't even work properly. Really bad image for Virgin Active.

No more cashback option available for a sprint reward, despite it still being mentioned as a viable option in the terms and conditions. The busy home page is also rather annoying. My club also seems to struggle with updating their classes and communicating to members who have booked when the class is cancelled. Please start focusing on customer experience, else I'll be forced to move to a competitor.

What's new

Things you’ll love about this release:
• Bug fixes for club access and class bookings ✅
• In-app notifications to keep you in the know 📨
• Added info, help and FAQs 💡
• Ability to settle accounts at log in 💰
• Thanks to the great feedback from our coaches (that's you!) we've upped our game with stronger muscles to deliver improved performance 💪