Customer care and service excellence is a core focus at Sizwe Medical Fund and to this end we are offering you a self-service tool that gives you access to your Fund from anywhere, at any time. This is a simple, safe and secure way for our valued members to communicate with us. In this fast-paced environment we are placing the ease of quality customer care in the hands of our members through this easily accessible application.
By downloading these App you can access all your relevant medical aid information as follows:
- View your claims’ progress and submit new claims
- View and request new hospital pre-authorisations
- View your chronic medication and submit new medication updates
- View benefits available
- View your electronic membership card
- Submit Queries
- Calculate Member Contributions
- Email Product Information
- Request member and tax certificates
- Request a new membership card
- Quick and easy emergency calls
- Submit request to update your personal information
Sizwe will continue to innovate and enhance the mobile application to further add value to you, our valued stakeholders. Your feedback and comments are important to us and will help us to improve and enhance the App for your benefit into the future.