Government Employees Pension F

Government Employees Pension Fund (GEPF)

About this app

The Government Employees Pension Fund (GEPF) is a defined benefit fund that manages pensions and related benefits on behalf of government employees in South Africa. Established in 1996, it is the largest pension fund in South Africa and one of the largest pension funds in Africa and the world. Its current benefit structure offers members:

Benefits of GEPF self-service:

members can access latest benefit statements;
access latest and historic (five years) tax certificates (IRP5, IT3A, IT3B);
trace resignation and retirement benefit claims on this phase, however, on the next phase GEPF members will be able to track all benefit claims such as child’s pension benefit, spouse pension benefit, death benefit, funeral benefit, and divorce claim benefit;
update personal information such as address and contact details. (For security reasons, members updating personal information such as changing surname and marital status will still need to do so manually by completing the Z864 form for updating personal information. Once the form is completed, a member needs to submit it to the nearest GEPF office with supporting documents so that the details can be updated on GEPF self-service platforms);
nominate and update beneficiaries;
access personalised communication such as letters and newsletters;
access latest notices about GEPF services, processes and benefits;
view banking details that GEPF has on its system. (For security reasons, members updating banking details will still need to do so manually by completing the Z894 banking particulars form. Once the form is completed, a member needs to submit it to the nearest GEPF office with supporting documents so that the details can be updated on GEPF self-service platforms); and
request a “Please Call Me Back” if they're experiencing technical issues or need assistance with information on the platform.

Ratings and reviews

This app is useless, it always says my login details doesn't match the ones on their records. I went to the GEPF offices to sort out the problem, still doesn't work. I still don't get the whole point of having a self-service app if everytime you need something, you actually have to go to their offices to get assistance.

Useless. I cannot register, all it does is to spin a wheel on the screen. Admittedly it is a rather attractive wheel, but nonetheless useless. EDIT: 3 years later and apparently the whole system has gone to the birds. You tell us that you have loads of money, why not use some to fix this problem? If you work for the state, breaks are precious and not for calling someone you could have emailed or just found all the relevant information on on the app.

Tried to register. After receiving numerous OTPs that has all expired by the time it got to me, finally received one that is still useable. Received a temporary password. Tried to log in to change the password. Waited for 12 hours (I am not exaggerating). Then I got a message "invalid user credentials". I have emailed the helpdesk, but apart from an automated reply, have not been contacted for 7 days.... assistance for login problems is non-existent. Maybe helpdesk is already on pension...