Government Employees Pension F

2,0
2,34K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The Government Employees Pension Fund (GEPF) is a defined benefit fund that manages pensions and related benefits on behalf of government employees in South Africa. Established in 1996, it is the largest pension fund in South Africa and one of the largest pension funds in Africa and the world. Its current benefit structure offers members:

Benefits of GEPF self-service:

members can access latest benefit statements;
access latest and historic (five years) tax certificates (IRP5, IT3A, IT3B);
trace resignation and retirement benefit claims on this phase, however, on the next phase GEPF members will be able to track all benefit claims such as child’s pension benefit, spouse pension benefit, death benefit, funeral benefit, and divorce claim benefit;
update personal information such as address and contact details. (For security reasons, members updating personal information such as changing surname and marital status will still need to do so manually by completing the Z864 form for updating personal information. Once the form is completed, a member needs to submit it to the nearest GEPF office with supporting documents so that the details can be updated on GEPF self-service platforms);
nominate and update beneficiaries;
access personalised communication such as letters and newsletters;
access latest notices about GEPF services, processes and benefits;
view banking details that GEPF has on its system. (For security reasons, members updating banking details will still need to do so manually by completing the Z894 banking particulars form. Once the form is completed, a member needs to submit it to the nearest GEPF office with supporting documents so that the details can be updated on GEPF self-service platforms); and
request a “Please Call Me Back” if they're experiencing technical issues or need assistance with information on the platform.
Updated on
03 Sept 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
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Ratings and reviews

2,1
2,3K reviews
Mohau Cassim Modisenyane
28 January 2025
The app is always kicking me out when i add my beneficiaries. it can captures information for one person then when i want to capture the 2nd one it says i must log in again. and when i do the information i had captured is gone not updated. The app is useless when you want to capture important information like adding beneficiaries.
70 people found this review helpful
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Government Employees Pension Fund (GEPF)
25 March 2025
We apologise for the difficulties you experienced while registering with us. If you would like some assistance or additional information, please contact us via +27 12 319 1400 or selfservicesupport@gpaa.gov.za and we will be happy to help you further.
Marlise Els
10 February 2025
Very poor app. Some features not accessible. Not user friendly. GEPF please put together a better app. I spent 33 minutes on the phone with GEPF, half the time waiting in line for my call to be answered just to be told that I need to use the app for the services I was requesting. Very poor customer services.
83 people found this review helpful
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Government Employees Pension Fund (GEPF)
25 March 2025
We apologise for the difficulties you experienced while registering with us. If you would like some assistance or additional information, please contact us via +27 12 319 1400 or selfservicesupport@gpaa.gov.za and we will be happy to help you further.
Sonja Warren
06 July 2024
The app remains utterly useless, despite the fanfare about recent updates. I STILL can't log in: tried the password reset, but after logging in with each temporary password I received (I went through all of this several times) NONE of my attempts to create a new password were accepted & I was again confronted with that ridiculous "We seem to be having technical problems" message. You think??? So I'm back to square one, but am NOT going to waste more of my time by calling you. This app is a joke.
68 people found this review helpful
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Government Employees Pension Fund (GEPF)
08 July 2024
We apologise for the difficulties you experienced while registering with us. Kindly use a temporary password that is not just the numbers but also begins with myGEPF!=xxxx.