
Stephanie Katakalides
this app was great until the newest update, they completely overhauled the package tracking and it's horrible to navigate now. all the packages are bigger and they take up more space on the screen, and they put open orders on the top separated from everything else, it didn't need changing. this is literally all I used to track packages but I might stop using it because its way more scrolling and harder to find exactly what you want to track now.
161 people found this review helpful
Shopify Inc.
September 27, 2025
We appreciate your feedback on the recent update. We're always looking to improve and your insights are invaluable. We'll share your thoughts with our team for consideration in future updates. If you have more feedback, please reach out to us at https://help.shop.app/en/shop.

Phil Ward
absolutely horrible user experience... "We're going to show you shipping information, but we won't show you the order from the Shopify store you bought from that sent the package." 3 different shipment tracking and no idea what package goes to which order. Zero info on the order until after the package has been delivered. Just send an email with the respective tracking number for the given order and be done with it. The app is essentially useless.
333 people found this review helpful
Shopify Inc.
August 16, 2025
We're sorry to hear about your experience with tracking orders. For detailed order information, please contact the merchant directly. For further assistance, visit https://shop.app/help/. We appreciate your feedback as we work to improve our app.

Phillip North
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Getting worse. I think the overall experience is getting worse in regards to identifying and tracking orders. Biggest complaint would be that even though your Amazon account is linked, you can't track it via the app. It only links you to the order, and not the tracking itself. Once it's delivered, you then have to go archive the order. edit 6/9/25: no, that's completely incorrect. There's a disconnect. It's a pointless feature to link to Amazon if it doesn't pull the tracking.
522 people found this review helpful
Hi Phillip! If you're not seeing updates in the app, there is a good chance that the tracking details have yet to be scanned in by the carrier or there are no updates to share with you at this time. Shipping and fulfillment is managed entirely by the business you'd purchased from and we strongly recommend reaching out to them for more information!