AirWatch

AirWatch MDM Agent

AirWatch
The AirWatch MDM Agent lets you secure, monitor, manage and support your entire fleet of Android devices deployed across your enterprise, when working in conjunction with the AirWatch Console.

This enterprise-wide solution provides your IT department with a single, integrated view of all mobile devices, allowing you to increase help desk efficiencies, reduce support costs and improve the overall support experience for today’s corporate user.

Web-based, functionally robust and highly scalable, AirWatch also provides unparalleled flexibility by offering three different delivery options for the AirWatch console, ensuring all IT environments have access to AirWatch’s industry-leading functionality:
•Software as a Service (SaaS)
•On-premise installation
•Dedicated software appliance

AirWatch provides today’s enterprise with the following functionality:
•Centralized Over-the-Air Deployments
•Asset Management of all Android Devices
•Over-the-Air Enrollments
•Over-the-Air Configurations Management
•Device Security
•Security by Location, Role and Function
•Policy Enforcement
•Robust GPS Tracking and Mapping
•Device Grouping and Bulk Management
•Intelligent Notification and Reporting
•Help Desk Support Capabilities

AirWatch Simplifies Enterprise Mobility.

Instructions for Activation:

Step 1: Download and install the AirWatch MDM Agent on your device through the Google Play Store.

Step 2: Once you load the AirWatch MDM Agent onto your device, point the agent to the URL sent out by your IT admin and activate the agent with an AirWatch-issued group id.

To receive your activation code and server information, go to the AirWatch website (www.air-watch.com/trial) and register for a free trial. If you are an AirWatch customer, please contact your account executive for assistance.

Step 3: Login to the AirWatch Console to manage your devices.

After you register for the free trial on the AirWatch website, you will receive detailed instructions on the login procedure.

For more information on the AirWatch solution, please call 866.501.7705.

AirWatch Email Client

AirWatch
We are excited to announce the release of our new Android AirWatch Email Client v1.3.!

Secure, Robust Email Solution
The AirWatch Email Client was designed to offer the functionality and usability of Android’s native email client while meeting IT requirements for secure email viewing and provisioning.

Specifications
- Supported by Android 4.0 devices and higher
- Requires AirWatch 6.4 Console or higher

Key Features of AirWatch Email Client v1.3
- Fully supports Exchange ActiveSync
- Restricts usage to only managed email accounts
- AES 256 bit encryption

- Enhanced security features
-- Password/Pin protect the application
-- Set restrictions like disable copy paste or domain whitelist/blacklist
-- Set attachment restrictions like blocking attachments and restricting applications that can open attachments
- Ease of use - Similarity to native android email client accelerates adoption rate
- Removes all email messages and attachments on enterprise wipe
- Syncs seamlessly with the Native Contacts and Calendar Apps
- Optional AirWatch Calendar and AirWatch Contacts apps to protect and encrypt sensitive data.


Instructions for Activation:
Step 1: Download and install the AirWatch Email Client on your device through the Google Play Store.
Step 2: Enroll using AirWatch MDM Agent v4.0.1010 or above
Step 3: Based on a profile sent by your IT administrator , the Airwatch Email Client will configure and prompt you for additional inputs.
Step 4: Once you complete the configuration steps as prescribed by your administrator, the AirWatch Email Client will start syncing
Step 5: You've got mail!

What’s New in this Release:
-Out of Office Support
-Reply All from Calendar Event
-Admin ability to disable screenshots.
-Notable Bug Fixes:
---Crash when upgrading from version v1.0 to v1.2+
---Cannot add contacts to native contacts application
Hot Fix (03/03/2014):
-Fix for passcode not timing out correctly.
-Fix for intermittent crash on some devices.

For more information on the AirWatch solution, please call 866.501.7705.

AirWatch Samsung Service

AirWatch
AirWatch introduces a service application for Samsung enterprise ready devices. This application is a “plug-in” application that should only be installed and used in combination with enrollment of the AirWatch MDM Agent. It allows for additional MDM capabilities described below that only pertain to Samsung devices.

Depending on the AirWatch MDM console version you are using, please follow these steps to deploy to your Samsung device:
If using a 6.1 console or older:
1. You must first download, install, open and activate the Samsung Service
2. Then, download install the AirWatch MDM Agent available in the Google Play
3. You may now enroll like normal and the Samsung features will be activated

If using a 6.1 SP1 console or greater:
1. You must download, install the AirWatch MDM Agent available in the Google Play
2. You may now enroll like normal and the Samsung Service will be pushed to your device during enrollment

Samsung devices are enterprise ready with enhanced security and management capabilities. Remotely manage settings, policies, applications and functionality on Samsung devices. MDM Features include:
1. Device Restrictions
2. Native Mail Client Configuration
3. Wi-Fi Network Setup
4. VPN Network Setup
5. Certificate Management
6. Application Management
a. Blacklisting Apps
b. Required Apps

AirWatch Content Locker

AirWatch
AirWatch introduces an enterprise-grade Mobile Content Management (MCM) application for Android smartphones and tablets that allows IT administrators to distribute public content and centrally manage mobile access to corporate documents through a web-based console.
The AirWatch Content Locker application enables mobile users to access corporate resources on-the-go from their Android devices. To access content, the user’s Android device must be enrolled in AirWatch and the native Content Locker application must be installed from Google Play.
Users are prompted for a Group ID, username and password. The Content Locker supports basic, LDAP and Proxy authentication. Once logged in, content is presented in the way it was categorized by the administrator using document categories and metadata. Documents distribution and permissions is configurable at the document level. Capabilities supported include:
•Content Access Control: Can be set to enable offline viewing or online viewing only
•Transfer Method: Can be set to any (cellular) or Wi-Fi Only (no cellular)
•Download Type: Can be set to on-demand controlled by the user OR content can be pushed automatically by download date. Automatic documents (mandatory documents) cannot be deleted by users
•Download Priority: Can be set as high, normal or low for queuing purposes
Once a document has been downloaded, it can be selected for viewing using e-Reader apps available on the device. If a device is compromised (rooted) or MDM has been broken, AirWatch prevents access to the Content Locker application and performs a complete wipe of the content data on the device.
AirWatch provides administrators with detailed content visibility at the device level. The system tracks current content status (unknown, installed, uninstalled), content priority (high, normal and low), deployment method (on demand or automatic), content version and size, when the document was downloaded and when it was last viewed.
The following document types are supported by Android Content Locker:
•MS Office: Excel, PowerPoint and Word
•Other: PDF, XML, HTML, Rich text format and Rich text Format Dictionary
•Pictures: PNG and JPEG
The Android Content Locker is available for Android 2.3 and above Smartphones and tablets.

AirWatch Samsung RC Service

AirWatch
AirWatch introduces a Remote Control service application for Samsung enterprise ready devices. This application is a “plug-in” application that should only be installed and used in combination with enrollment of the AirWatch MDM Agent . It allows your IT administrator to remotely control your device for trouble shooting purposes.

This functionality is only compatible with AirWatch MDM console version 6.4 and above-
1. You must download, install the AirWatch MDM Agent(4.0 and above) available in the Google Play
2. Enroll as usual
3. Download and install the Samsung Remote Control service from Google Play
4. Now your IT administrator should be able to remotely control your device.

AirWatch Browser

AirWatch
The AirWatch Browser application provides a safe and accessible alternative to the native web browser for Android managed device users. Corporate IT administrators can customize and configure the Browser to meet unique business and end-user needs, whether the need is to restrict web access from certain websites or to provide a secure internet "kiosk" for devices used as a mobile point of sale. By securing all internet transactions and limiting internet access to custom-defined websites in the Browser's Kiosk and Restricted modes, the AirWatch Browser gives your corporation the benefits of mobile technology but with fewer distractions and risks.

The administrator can remotely configure the Browser simultaneously with other MDM policies from AirWatch's web-based console, providing centralized and easy access to your corporation's mobile device management and security policies.

The IT administrator can customize the Browser through the AirWatch web-based console, the central location for managing all corporate devices enrolled in AirWatch MDM. There are two main steps required to customize the AirWatch Browser:

Configure the Security Settings
• Default view that provides options for enabling/disabling features in the AirWatch Browser that may be a security concern

Enable a Browser Operation Mode
• Kiosk mode restricts users to a single landing page in the browser.
• Restricted mode employs either a blacklist policy for restricted sites or a whitelist policy to limit browsing to allowed sites

AirWatch Workspace

AirWatch
We are excited to introduce our Android AirWatch Workspace!

AirWatch Workspace for Android manages only the enterprise applications leaving the personal side of the device unmanaged and private. End users do not have to worry about administrators’ viewing or deleting personal applications/data ,tracking location, or setting device level policies and passcodes. At the same time,enterprise data remains safely locked inside the managed workspace. Compatible with Air watch Android MDM Agents 4.2 and above

Required : AirWatch Console 6.5 and above


Key Features of the AirWatch Workspace
-------------------------------------------------------------------

For End users
o Bring-Your-Own-Device(BYOD) solution which does not run as device administrator
o Single Sign On for all applications in the workspace
o No compulsion to set AirWatch Workspace as default launcher
o Option to set your personal home launcher too
o Options for switching between workspace and personal space
o Self-service portal access to clear passcode, lock device and enterprise wipe
o Ability to change passcode and/or lower passcode timeout
o Ability to un-enroll at will
o Log out option

For Enterprise
o Integrated installation and configuration of internal, public and web apps
o Support for Application level Terms of Use
o Single Sign-On for login across multiple protected apps
- Ability to configure passcode policy -complexity, age , history, number of failed attempts etc.
- User Authorization including AD/LDAP integration
o Data Loss Prevention
- Data at Rest Encryption
- Compromised Device Detection
o Rich feature set for customizing the look and feel of the workspace with branding
o QR code enrollment support

AirWatch Simplifies Enterprise Mobility.

Instructions for Activation:
------------------------------------
Step 1: Download and install the AirWatch Workspace on your device through the Google Play Store.

Step 2: Once you load the AirWatch Workspace onto your device, point the agent to the URL sent out by your IT admin and activate the agent with an AirWatch-issued group id.

To receive your activation code and server information, go to the AirWatch website (www.air-watch.com/trial) and register for a free trial. If you are an AirWatch customer, please contact your account executive for assistance.

Step 3: Login to the AirWatch Console to manage your devices.

After you register for the free trial on the AirWatch website, you will receive detailed instructions on the login procedure.
For more information on the AirWatch solution, please call 866.501.7705.

AirWatch HTC Service

AirWatch
AirWatch introduces an enterprise-grade service application for HTC Pro devices. This application is a “plug-in” application that should only be installed and used in combination with enrollment of the AirWatch MDM Agent. It allows for additional MDM capabilities described below that only pertain to HTC Pro devices.

Depending on the AirWatch MDM console version you are using, please follow these steps to deploy to your HTC device:
If using a 6.1 console or older:
1. You must first download, install, open and activate the HTC Service
2. Then, download install the AirWatch MDM Agent available in the Google Play
3. You may now enroll like normal and the HTC Pro features will be activated

If using a 6.1 SP1 console or greater:
1. You must download, install the AirWatch MDM Agent available in the Google Play
2. You may now enroll like normal and the HTC Service will be pushed to your device during enrollment

HTC Pro Devices
HTC Pro devices are enterprise ready with enhanced security and management capabilities. They include any HTC device running HTC’s Sense 4.0 operating system. MDM Features include:
1. Native Mail Client Configuration for EAS
2. Wi-Fi Network Setup
3. VPN Network Setup
4. Certificate Management
Note: These devices also support 3LM enterprise management capabilities as well.

AirWatch Lenovo Service

AirWatch
AirWatch introduces an enterprise-grade service application for Lenovo Enterprise devices. This application is a “plug-in” application that should only be installed and used in combination with enrollment of the AirWatch MDM Agent. It allows for additional MDM capabilities described below that only pertain to Lenovo Enterprise devices.

Depending on the AirWatch MDM console version you are using, please follow these steps to deploy to your Lenovo Enterprise device:
If using a 6.1 console or older:
1. You must first download, install, open and activate the Lenovo Service
2. Then, download install the AirWatch MDM Agent available in the Google Play
3. You may now enroll like normal and the Lenovo Enterprise features will be activated

If using a 6.1 SP1 console or greater:
1. You must download, install the AirWatch MDM Agent available in the Google Play
2. You may now enroll like normal and the Lenovo Service will be pushed to your device during enrollment

Lenovo Enterprise Level Devices
Lenovo Enterprise devices are enterprise ready with enhanced security and management capabilities. Devices include the Lenovo ThinkPad tablet for business. MDM Features include:
1. Device Hardware Restrictions
2. Device Application Restrictions
3. Device Settings Restrictions

AirWatch LG Service

AirWatch
AirWatch introduces an enterprise-grade service application for LG enterprise grade devices. This application is a “plug-in” application that should only be installed and used in combination with enrollment of the AirWatch MDM Agent. It allows for additional MDM capabilities described below that only pertain to LG enterprise grade devices.

Depending on the AirWatch MDM console version you are using, please follow these steps to deploy to your LG device:
If using a 6.1 console or older:
1. You must first download, install, open and activate the LG Service
2. Then, download install the AirWatch MDM Agent available in the Google Play
3. You may now enroll like normal and the LG MDM features will be activated

If using a 6.1 SP1 console or greater:
1. You must download, install the AirWatch MDM Agent available in the Google Play
2. You may now enroll like normal and the LGService w ill be pushed to your device during enrollment


LG enterprise grade devices come with enhanced security and management capabilities. Remotely manage settings, policies, applications and functionality on LG devices. MDM Features include:
1. Device Restrictions
2. Native Mail Client Configuration
3. Wi-Fi Network Setup
4. VPN Network Setup
5. Certificate Management
6. Application Management
a. Blacklisting Apps
b. Required Apps

AirWatch Panasonic Service

AirWatch
AirWatch introduces an enterprise-grade service application for Pansonic's Toughpad device. This application is a “plug-in” application that should only be installed and used in combination with enrollment of the AirWatch MDM Agent. It allows for additional MDM capabilities described below that only pertain to the Panasonic Toughpad.
Depending on the AirWatch MDM console version you are using, please follow these steps to deploy to your device:
If using a 6.1 console or older:
1. You must first download, install, open and activate the Panasonic Service
2. Then, download install the AirWatch MDM Agent available in the Google Play
3. You may now enroll like normal and the Panasonic features will be activated

If using a 6.1 SP1 console or greater:
1. You must download, install the AirWatch MDM Agent available in the Google Play
2. You may now enroll like normal and the Panasonic Service will be pushed to your device during enrollment

Panasonic Toughpad Devices
Panasonic's Toughpad devices are enterprise ready with enhanced security and management capabilities. They include any Panasonic Toughpad running Android Ice Cream Sandwich Operation system. MDM Features include:
1. Silent install and uninstall of applications

AirWatch Panasonic RC Service

AirWatch
AirWatch introduces a Remote Control service application for Panasonic enterprise ready devices. This application is a “plug-in” application that should only be installed and used in combination with enrollment of the AirWatch MDM Agent . It allows your IT administrator to remotely control your device for trouble shooting purposes.

This functionality is only compatible with AirWatch MDM console version 6.4 and above-
1. You must download, install the AirWatch MDM Agent(4.0 and above) available in the Google Play
2. Enroll as usual
3. Download and install the Panasonic Remote Control service from Google Play
4. Now your IT administrator should be able to remotely control your device.