Resolving Disputes Today

Author's Republic

Narrated by Michael Patchett-Joyce

2 hr 48 min

Disputes can arise in all disciplines and fields. The Chartered Institute of Arbitrators (CIArb) is the world’s leading qualifications and professional body for dispute avoidance, management and resolution that prevents the need to go to court. CIArb is passionate about promoting a harmonious society and helping people and organisations avoid, manage and resolve conflict through our global network of 16,000 members. This audiobook introduces some of the main techniques for dispute avoidance, management and resolution. It considers what constitutes a conflict, looks at litigation and goes into methods such as mediation and negotiation. It is useful for those who want to understand how to address disputes. CIArb offers tiered membership courses to support careers and ongoing, non-membership courses in discrete themes of dispute avoidance, management and resolution. For more information about CIArb membership and training opportunities, please visit www.ciarb.org We hope you enjoy our audiobook.
Read more
Collapse
Loading...

Additional Information

Publisher
Author's Republic
Read more
Collapse
Published on
Jan 8, 2020
Read more
Collapse
Duration
2h 48m 43s
Read more
Collapse
ISBN
9781982798383
Read more
Collapse
Language
English
Read more
Collapse
Genres
Business & Economics / Conflict Resolution & Mediation
Read more
Collapse
Export option
Read more
Collapse
Eligible for Family Library

Listening information

Smartphones and Tablets

Install the Google Play Books app for Android and iPad/iPhone. It syncs automatically with your account and allows you to listen online or offline wherever you are.

Laptops and Computers

You can listen to audiobooks purchased on Google Play using your computer's web browser.
This third edition of an international bestseller—over 2 million copies sold worldwide and translated into 33 languages—details how its powerful insights on motivation, conflict, and collaboration can benefit organizations as well as individuals.

Since its original publication in 2000, Leadership and Self-Deception has become an international word-of-mouth phenomenon. Rather than tapering off, it sells more copies every year. The book's central insight—that the key to leadership lies not in what we do but in who we are—has proven to have powerful implications not only for organizational leadership but in readers' personal lives as well.

Leadership and Self-Deception uses an entertaining story everyone can relate to about a man facing challenges at work and at home to expose the fascinating ways that we blind ourselves to our true motivations and unwittingly sabotage the effectiveness of our own efforts to achieve happiness and increase happiness. We trap ourselves in a “box” of endless self-justification. Most importantly, the book shows us the way out. Readers will discover what millions already have learned—how to consistently tap into and act on their innate sense of what's right, dramatically improving all of their relationships.

This third edition includes new research about the self-deception gap in organizations and the keys to closing this gap. The authors offer guidance for how to assess the in-the-box and out-of-the-box mindsets in yourself and in your organization. It also includes a sample of Arbinger's latest bestseller, The Outward Mindset.
It's not the work that's so hard-it's the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks. There's no escaping problematic personalities. And there's no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace-and put your career on an unstoppable upward trajectory. Powerful Phrases for Dealing with Difficult People is an all-in-one trouble-shooting guide for resolving any kind of conflict with your boss or coworkers. Organized for quick lookup, the book helps you identify situations that push your emotional buttons. It offers powerful tools for defusing potentially explosive situations, including: • 325 phrases that lead to constructive conflict-resolution conversations • 20 challenging coworker behaviors, with specific phrases and actions for dealing with each • 10 difficult boss personality types, with guidelines for working through problems with each • Tips for recovering from blunders you may have caused yourself • A five-step process for turning bad situations into positive ones • Nonverbal communication skills to back up your words • “I” phrases, phrases of apology, phrases of compromise, and other useful words for building relationships • “Why This Works” and “Something to Think About” sections that clarify tactics Don't get bogged down by people who are incompetent, hog the spotlight, whine, backstab, avoid work, or create other problems. You can interact effectively with even the most challenging people by using these pithy, powerful solutions for quickly resolving workplace strife.
©2020 GoogleSite Terms of ServicePrivacyDevelopersArtistsAbout Google|Location: United StatesLanguage: English (United States)
By purchasing this item, you are transacting with Google Payments and agreeing to the Google Payments Terms of Service and Privacy Notice.