Driving blind and too fast (or not fast enough)
Most organizations have a hard time seeing where their performance lacks. They see the metrics from the past but don’t have visibility into how these numbers were produced. What went well, and what did not go so well (and why)?
So they have no idea how to improve their processes.
- Do organizations measure the performance of their processes? Well, often I see only some lagging metrics being measured.
- There are almost no predictive measures being defined, and processes are not adapted to changing situations, for example, when it comes to delays of a supplier shipment.
- There are just a few organizations that actually have their processes formally designed (in the form of process models). And those who do might see them only as an exercise to appease management or regulators.
- This creates interesting results when it comes to audits—some poor souls figuring out what actually happens, which might lead to regulatory notes that you have not made enough progress or even to hefty fines.
Who is this book for?
- This book is for people who are serious about how they can improve how their organizations run and how they can make their next large transformation project a success.
- It is for the process and architecture practitioners who run their programs for years and don’t get the visibility that they deserve.
- It is for the analysts who want to switch their practices to a data-driven approach (while not forgetting the human contributions in the analysis) and for whom the words “Digital Gemba” sound good.
- And it is for the curious folks who have heard about “process intelligence” and were wondering what this means and how this fits into their organizations, without creating another hype and disappointment.
Roland Woldt is a well-rounded executive with 25+ years of Business Transformation consulting and software development/system implementation experience, in addition to leadership positions within the German Armed Forces (11 years).
He has worked as Team Lead, Engagement/Program Manager, and Enterprise/Solution Architect for many projects. Within these projects, he was responsible for the full project life cycle, from shaping a solution and selling it, to setting up a methodological approach through design, implementation, and testing, up to the rollout of solutions.
In addition to this, Roland has managed consulting offerings during their lifecycle from the definition, delivery to update, and had revenue responsibility for them.
Roland has had many roles: VP of Global Consulting at iGrafx, Head of Software AG's Global Process Mining CoE, Director in KPMG’s Advisory (running the EA offering for the US firm), and other leadership positions at Software AG/IDS Scheer and Accenture. Before that, he served as an active-duty and reserve officer in the German Armed Forces.
Besides that, he also runs the “What's Your Baseline?” podcast, where he and his co-host demystify EA and BPM since 2021.