Crucial Conversations: Tools for Talking When Stakes Are High

McGraw Hill Professional

Narrated by Anna Fields

4 hr 17 min
3

The New York Times Bestseller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

  • Prepare for high-impact situations with a six-minute mastery technique
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Keep listening when others blow up or clam up
  • Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

Read more
Collapse
3.7
3 total
5
4
3
2
1
Loading…

Additional Information

Publisher
McGraw Hill Professional
Read more
Collapse
Published on
Jul 9, 2002
Read more
Collapse
Duration
4h 17m 58s
Read more
Collapse
ISBN
9780071473026
Read more
Collapse
Language
English
Read more
Collapse
Genres
Self-Help / Personal Growth / General
Self-Help / Personal Growth / Memory Improvement
Read more
Collapse
Export option
Read more
Collapse
Eligible for Family Library

Listening information

Smartphones and Tablets

Install the Google Play Books app for Android and iPad/iPhone. It syncs automatically with your account and allows you to listen online or offline wherever you are.

Laptops and Computers

You can listen to audiobooks purchased on Google Play using your computer's web browser.
©2021 GoogleSite Terms of ServicePrivacyDevelopersAbout Google|Location: United StatesLanguage: English (United States)
By purchasing this item, you are transacting with Google Payments and agreeing to the Google Payments Terms of Service and Privacy Notice.