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For undergraduate courses in Human Relations, Applied Psychology, Human Relations in the Workplace, Career Development; also appropriate for a course in Interpersonal Skills Training.

Accomplished author and national speaker, Andrew J. DuBrin brings his expertise of Human Relations and Business Psychology to this exciting Twelfth edition. Focusing on today’s work environment, the book takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment.

Human Relations: Job-Oriented Skills 12e is not just a textbook. The twelfth edition includes a wealth of experiential exercises, including new cases and self-assessment quizzes that can be completed in class or as homework.

This program will provide a better teaching and learning experience–for you and your students. Here’s how:

Relate Concepts to What’s Happening Today, Personally and in the Workplace: Give students hands-on ways to develop practical human relations skills and stay involved in class. Reinforce Concepts and Build Skills: Proven pedagogy, exercise sets, and end—of-chapter material are all geared towards ensuring students grasp the concepts. Keep your Course Current and Relevant: New examples, research findings, and examples appear throughout the text. Twelve of the case openers and twenty-four cases are new.
Casebook of Organizational Behavior provides a panorama of absorbing, appropriately complex, modern cases from a diversity of work and organizations. The cases chosen are designed to illustrate a wide range of organizational behavior concepts and principles, those ordinarily described and discussed in any comprehensive textbook in organizational behavior.
This book is organized into five parts encompassing 44 chapters. It rests upon a foundation of cases about human behavior in organizations drawn from a wide variety of settings. Cases in each chapter are chosen to illustrate concepts that fall under the particular chapter heading, but the classification is not rigid. Each case is accompanied by several questions designed to focus the student's attention upon some of the more important issues raised by the case. After a brief introduction to guidelines for case analysis, this book goes on focusing on individual cases, structured under the general topics of work motivation, the human element in decision making, stresses in managerial and professional life, and political maneuvering in organizations. The next two parts are devoted to cases of small-groups and organizational behavior. Emphasis in small groups is places upon cases that have the most relevance for knowledge workers, including managers, professionals, technical and sales personnel, while in organization behavior focuses on bringing about changes in organizations, yet many of these changes are initiated at the individual and small-group level.
This book is of value to college and university undergraduate and masters level courses, and in programs of management development.
 Tolerating Ambiguity for Leadership and Professional Effectiveness focuses on an under-publicized success factor in work and personal life. As the world of work has become more uncertain and rapidly changing, the ability to tolerate ambiguity as well as thrive from it has gained in importance as a trait and behavior for leaders, managers, and individual contributors. The purpose of the book is to enhance the reader’s tolerance for ambiguity as a method of fortifying his or her leadership and professional effectiveness. The book describes relevant research and opinion about many aspects of tolerating ambiguity. Each chapter contains a few ideas for dealing better with ambiguity, and the final chapter presents a comprehensive list of suggestions for becoming more effective at dealing with ambiguity. Self-quizzes are presented in ten chapters to help you personalize the major chapter theme under consideration. All key points throughout the book are illustrated with examples, including references to identified individuals and business organizations. The major contribution of the book is its systematic presentation of applied information related to tolerating ambiguity, such as the payoffs from tolerating ambiguity, the attributes and actions of people who tolerate ambiguity, enhancing leadership effectiveness, and the facilitation of creativity and innovation. The book also includes a master plan for applying the information about ambiguity tolerance to serve as a guideline toward action.
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