The tools are:Understand How You ThinkBuild RelationshipsFocus on ProcessRecognize and Acknowledge EmotionsPrepare for ConversationsAsk Don’t TellExplore Before Problem SolvingFoster a Performance Feedback Culture
Each chapter includes simple and practical tips that can be applied immediately including up-to-date tips on managing upward, working in both virtual teams and cross-cultural teams. By consolidating these tools in one place, with real-life scenarios, and examples of 'how to say it’, the book is a valuable reference for knowledge workers, project managers and newer managers.
The Thin Book of Smart People Skills also would make a good introduction to a leadership workshop. Early readers felt it was a great resource for newer managers. Other readers thought it was a wonderful review for experienced leaders. As Katina puts it, "This book offers you succinct and useful tactics that will provide results toward your strategic goals. Applied consistently, these people skills will help you improve relationships and performance."
Moreover, this concept gives space to the study of the role societal developments - such as technological, political, economical or educational ones - play in theatrical events.