This pocket guide is designed to be a quick, on-the-job reference for anyone interested in making their workplace more effective and efficient. It will provide a solid initial overview of what “quality” is and how it could impact you and your organization. Use it to compare how you and your organization are doing things, and to see whether what’s described in the guide might be useful.
The tools of quality described herein are universal. People across the world need to find better, more effective ways to improve the creation and performance of products and services. Since organizational and process improvement is increasingly integrated into all areas of an organization, everyone must understand the basic principles of process control and process improvement. This succinct and concentrated guide can help.
Unlike any other pocket guide on the market, included throughout are direct links to numerous free online resources that not only go deeper but also to show these concepts and tools in action: case studies, articles, webcasts, templates, tutorials, examples from the ASQ Service Division’s Service Quality Body of Knowledge (SQBOK), and much more. This pocket guide serves as a gateway into the wealth of peerless content that ASQ offers.
The book follows the CQIA BoK in both content and sequence. The intent is that this book will serve as a guide to be used in preparation to take the CQIA examination given by ASQ.
Each chapter stands alone, and the chapters may be read in any order. Some material reaching beyond the content of the BoK has been added. Supplemental reading suggestions are provided.
An online, interactive sample exam and a paper-and-pencil sample can be found on the ASQ website (http://asq.org/cert/quality-improvement-associate/prepare).
Modular Kaizen is a development of necessity. Improvement has to happen on the fly in our rapidly changing world. This book is about using the resources, people, and schedules already in place to get things done. Modular Kaizen is the counterpoint to a kaizen blitz, in which team members are confined in a room to hammer out an opportunity or a solution to some problem. In the hectic, interrupt-driven environment of many organizations, it is simply not possible to remove critical players from normal operations for any length of time.
Grace Duffy draws on 40 years of experience to incorporate techniques, innovations, and lessons learned in pursuit of effective continuous and breakthrough improvement.
Part I provides the conceptual model along with steps and tools for process and system improvement in an extremely busy and interrupt-driven workplace. Part II offers three case studies—from manufacturing, healthcare, and aerospace—to show how the techniques work in real time.
If you are looking for proven approaches to integrating quality improvement into daily work, this is your book. It is written for those of us who have to “get it done,” not just talk about it. So roll up your sleeves and dig in.
The tools and techniques of QFD and Lean-Six Sigma can help problem-solving teams by providing insight into customer needs and wants, design and development of customer-centric processes, and mapping value streams. Both QFD and Lean-Six Sigma focus on doing the most with the resources we have. Each of these megatools supports efforts to expand our community support programs and to increase the effectiveness of internal capacities. This dual external/internal focus offers an excellent partnership of quality improvement tools for Public Health.
In this book the authors have modified the QFD process and Lean-Six Sigma methodology so they are aligned with the needs and differences in Public Health design and delivery of products and services. Where these modifications are present, they are explained so readers will understand the change from what might be seen in an industrial or healthcare application of the same concepts.