Whether you're an HRprofessional or a manager, chances are there's one task you really dislike: giving performance reviews. Even if you know the basic points you want to get across, finding the right words and committing them to paper is about as much fun as a trip to the dentist. But this handy little book puts thousands of ready-to-use words, phrases, descriptions, and action items right at your fingertips. Paul Falcone covers the 25 most commonly rated performance factors, including productivity, time management, teamwork, and decision making, plus job-specific parameters that apply in sales, customer service, finance, and many other areas. Not just for review time, the book will also be instrumental in creating job descriptions and development plans as well as for monitoring performance, progress, and problems year-round. Praise for Paul Falcone's Previous Books: "If the art and science of hiring and firing has become a puzzle, then author Paul Falcone [The Hiring and Firing Question and Answer Book] has the answer."-- Houston Business Journal "When you feel the need to document an employee's actions (or inactions), turn to this great tool [101 Sample Write-Ups for Documenting Employee Performance Problems]."-- Legal Management "[96 Great Interview Questions to Ask Before You Hire] takes the guesswork out of the interview process."-- Benefits and Compensation Solutions Paul Falcone is a human resources executive and has held senior-level positions with Nickelodeon, Paramount Pictures, and Time Warner. He is the author of several bestselling books, including 101 Sample Write-Ups for Documenting Employee Performance Problems, 101 Tough Conversations to Have with Employees, and 2600 Phrases for Setting Effective Performance Goals. He is a long-time contributor to HR Magazine. Visit him at www.PaulFalconeHR.com.
There’s no escaping problem employees. But with 101 prewritten disciplinary write-ups at a manager’s fingertips, there is a way to escape the headaches, anxiety, and potential legal trouble of performance review or counseling sessions. Completely updated and covering the latest developments in employment law, the second edition of 101 Sample Write-Ups for Documenting Employee Performance Problems explains the disciplinary process from beginning to end and provides ready-to-use model documents—in print and on disk—that eliminate the stress and second-guessing about what to do and say. Expertly written, the write-ups cover every kind of problem—substandard work quality, absenteeism, insubordination, e-mail misuse, sexual harassment,drug or alcohol abuse, and more. Readers will also find new information on laying the ground work for a tidy dismissal; tying progressive discipline to annual performance reviews; formally addressing intermittent FMLA abuse; ways to avoid drafting documentation that could later be used against their company; and much more. There is perhaps no more dreaded managerial task than communicating with an employee about a disciplinary problem, but this one-of-a-kind guide helps managers handle any scenario fairly, constructively, and, most importantly—legally.
Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues ... these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping them sidestep potential awkwardness and meet issues head-on. This practical, solution-oriented book walks readers through some of the most common-as well as the most serious-employee problems they are likely to encounter. Covering everything from substandard performance reviews to personal hygiene to termination meetings, this handy guide helps managers treat their people with dignity, focusing not just on what to say but also on how to say it. This helpful book provides proven techniques managers can use to protect themselves and their organizations...and get the very best from their people.
As a manager, you aren't truly successful unless your employees are as well. Helping them establish compelling, actionable performance goals is the first and most important step, and 2600 Phrases for Setting Effective Performance Goals is there to lend a hand. A natural follow-up to the bestselling 2600 Phrases for Effective Performance Reviews, this quick-reference guide provides readers with ready-to-use performance goals organized by the characteristics and core competencies used most often in the appraisal process. From attendance and attitude to teamwork and time management, managers will find the language they need to inspire exceptional results. The book also includes wording tailored to many of the most common positions in sales and marketing, accounting and finance, HR, IT, legal, manufacturing, operations, and more. Comprehensive and organized for ease of use, this book enables managers to lay the groundwork necessary for phenomenal achievement on the part of their people.
Over 100,000 copies sold! Now with 20 all-new write-ups! Managers may dread dealing with performance problems, but this sanity-saving guide by HR expert Paul Falcone is here to help. Revised to reflect the latest developments in employment law, the third edition of 101 Sample Write-Ups for Documenting Employee Performance Problems explains the disciplinary process and provides ready-to-use documents that eliminate the stress and second-guessing about what to do and say. These expertly crafted, easily customizable write-ups address: Absenteeism * Insubordination * Sexual harassment * Drug or alcohol abuse * Substandard work * Email and phone misuse * Teamwork issues * Managerial misconduct * Confidentiality breaches * Social media abuse * And more With a focus on getting employees back on track, each sample document includes an incident description, a performance improvement plan, outcomes and consequences, and a section for employee rebuttal. Whether you're addressing an initial infraction or handling termination-worthy transgressions, this trusted resource ensures every encounter remains clear, fair, and-most importantly-legal.
HR secrets every manager should know. People power your business-and success can hinge on your hiring, inspiring, and keeping the right ones. As a manager, are you cultivating this vital resource? Is there more you could be doing? Are you just winging it? Every HR executive has a laundry list of things they wish managers knew: best practices that would enable the entire organization to operate more effectively...transforming those managers into exceptional-and highly promotable-leaders. Now in this accessible and practical playbook, HR expert and author Paul Falcone shows readers how to: Identify the best and the brightest talent * Hire for organizational compatibility * Communicate constructively * Address uncomfortable workplace situations * Create an environment that motivates * Retain restless top performers * Reengage your team after a layoff or during times of adversity * Skillfully conduct performance reviews * Take corrective action * Sidestep litigation landmines * Delegate in a way that develops your staff * And much, much more From recruiting to retaining, 75 Ways for Managers to Hire, Develop, and Keep Great Employees has all the advice you need to overcome your toughest people challenges.
With more than 120,000 copies sold, this hiring classic gets results. Why do so many promising job candidates turn out to be disappointing employees? How can you consistently hire the right people at the right time for the right roles? Employment expert Paul Falcone supplies the tools you need to land top talent. The third edition of his practical and popular book is packed with interview questions, each designed to reveal the real person sitting across the table. What is the applicant’s motivation for changing jobs? How well does he handle stress? Does she consistently show initiative? Managers learn to define the key criteria they seek in their next hire and pose strategic questions to uncover these qualities, including: Achievement-anchored questions • Questions that gauge likeability and fit • Pressure-cooker questions • Holistic questions that invite self-assessment • Questions tailored to sales, mid-level, or senior management positions • And more Complete with guidelines for analyzing answers, asking follow-up questions, checking references, and making winning offers—as well as new chapters on evaluating freelancers and onboarding successfully—the book simplifies the hiring process and puts people in place who can get the job done.
A well-crafted performance plan has the power to dramatically impact a company's bottom line by increasing efficiency and effectiveness in the workplace. This uniquely practical book provides a customizable appraisal template covering the essential areas of performance and conduct and reveals how you can adapt it to fit varying business strategies. Taking into account factors such as workforce composition, company growth stage, and organizational goals and challenges, The Performance Appraisal Tool Kit shows you how to: * Profile ideal employee performance and behavior * Design competencies that power performance, both at the individual and enterprise level * Drive future change by setting your organization's strategic direction * Retool the appraisal as needed to ratchet up expectations over time Complete with model performance templates that make redesigning your current program simpler, this one-of-a-kind guide will help you create a dynamic appraisal system that's flexible and adaptable enough to accommodate market changes, revised priorities, and increasing productivity targets. This book is approved for HRCI Recertification Credit. See the SHRM store website for details.
Inappropriate attire, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a few of the uncomfortable topics you may have to discuss with your employees. 101 Tough Conversations to Have with Employees provides you with proven guidance and realistic sample dialogues you can use to facilitate clear, direct interactions with your people, helping to sidestep potential awkwardness and meet issues head on. This solution oriented audiobook walks you through some of the most common-as well as the most serious-employee problems you're ever likely to encounter. Covering everything from substandard performance reviews to personal hygiene to termination meetings, this handy guide helps you treat your people with dignity, focusing not just on what to say but also on how to say it. This helpful guide provides down to earth techniques you can use to protect yourself and your organization-and get the very best from your people.
People power your business--and success can hinge on your hiring, inspiring, and keeping the right ones. As a manager, are you cultivating this vital resource? Is there more you could be doing? Are you just winging it? Every HR executive has a laundry list of things they wish managers knew: best practices that would enable the entire organization to operate more effectively...transforming those managers into exceptional--and highly promotable--leaders. Now in this accessible and practical playbook, HR expert and author Paul Falcone shows readers how to: Identify the best and the brightest talent - Hire for organizational compatibility - Communicate constructively - Address uncomfortable workplace situations - Create an environment that motivates - Retain restless top performers - Reengage your team after a layoff or during times of adversity - Skillfully conduct performance reviews - Take corrective action - Sidestep litigation landmines - Delegate in a way that develops your staff - And much, much more From recruiting to retaining, 75 Ways for Managers to Hire, Develop, and Keep Great Employees has all the advice you need to overcome your toughest people challenges.