What is the purpose of facilities maintenance? When do you need to get bids? When should you repair or replace a building component? How detailed do you need to be? What are the life cycles of the building components, and why does it matter? What reporting is required? What different type of maintenance programs are there? What is the best type of maintenance program and why? Is facilities maintenance a necessary evil or good? What do facilities maintenance project managers concern themselves with? What practices enable a vendor or contractor to be successful? How does the Operations Department initiate their needs for and respond to the results of facilities maintenance?
The facility management body of knowledge now benefits from the publication of several national and international standards, none of which were available when earlier editions of the book were published. The opportunity has been taken to modify the structure and content of this new edition to align it with these standards to provide readers and their organizations with a comprehensive treatment of the subject. Greater emphasis has been given to facility planning, especially the briefing stage in the design of a new or refurbished facility; design for operability; stakeholder management; outsourcing; procurement; transition; performance management; environmental management; sustainability; maintenance management; information management and building information modelling (BIM). Throughout the book, the links between facility management practice and the organisation’s business objectives are emphasised.
Readers worldwide will find this fourth edition a valuable and thought-provoking blend of the principles and practice of facility management.
International Facility Management presents a comprehensive and diverse collection of topics that provides current, cutting edge research in the evolving field of FM. The editors here offer a holistic approach to both the study and the practice of facility management, incorporating the perspective of scholars and practitioners from across the globe.
Topics covered deal with the changes occurring in the field today and include key research areas for both academics and practitioners. The focus is on actual practice of FM organizations – rather than on what FM should be - and the authors examine the latest techniques, models and case studies to provide a unique exploration of the new global world of facility management.
Chapters here cover the changing spectrum of topics including sustainability and energy conservation, and workplace transitions for greater collaboration. The international scope and emphasis on maturity and professionalism of the field further sets this book apart from its competitors.
To help the facilities manager meet the needs of their organisation, the Facilities Manager’s Desk Reference provides the facilities manager with an invaluable source of highly relevant, practical information on the all the principal FM services, as well as information on legal compliance issues, the development of strategic policies and tactical best practice information.
Fully updated over the first edition, and presented in an easily readable, concise format with a clear practitioner perspective, the book covers both hard and soft facilities management issues. It will be a first point of reference for all busy facilities managers, saving them time by providing access to the information needed to ensure the safe, effective and efficient running of any facilities function.
A broad overview of the general concept is given at the start of Greening Airports, which then goes on to provide a system for monitoring and assessing the level of greening of both the air transport system and individual airports. These are followed by analysis and modelling of the potential effects of particular advanced operations and technologies on the greening of airports and their local airspace. These include:
Greening Airports is written for researchers, planners, operators and policy makers in air transport.
Facilities managers have a key role in improving and maintaining a building’s sustainability credentials over its whole life – through benchmarking and developing improvement strategies, energy efficiency measures and installation of low carbon technologies, as well as through waste minimisation and appropriate material use.
The first part of the book gives the context, providing the structure and linkage between the other chapters, together with an overview on sustainable development and refurbishment projects separately and the value gained from a sustainable refurbishment.
Part 2 details the regulatory and financial drivers, together with market pressures, and provides an overview of where this is leading together with the implications for sustainable refurbishment.
Part 3 provides technical support on carbon measures, helping to determine the feasibility of good practices as part of the refurbishment. Included is a review of energy efficiency, renewable and low carbon technologies and embodied carbon to enable lifecycle carbon calculations, together with the necessary behavioural change aspects needed to embed the changes. Linkages and benefits between the technologies will be highlighted.
Part 4 reviews refurbishment from a wider environmental perspective, understanding the challenges and opportunities that exist for particular developments from a materials, water, biodiversity and transport perspective.
Throughout the book, checklists are provided on typical activities and good practice that should be performed. These are expanded through relevant case studies and examples to show-case previous good practices and lessons learnt.
The book is structured to allow a matrix approach, with Parts 3 and 4 providing the technical information necessary to deliver a sustainable refurbishment; with sector relevance and best practice with case studies throughout the book.
Successful facility managers need the ability to manage risk well. They must understand the various ways the built environment can malfunction, anticipate the most likely problems and protect the owner's interest in such a way that the building can be safe for occupants yet productive for business purposes. The FM must therefore know the major tenants of risk avoidance, including knowledge of possible legal obstacles.
Legal Concepts for Facility Managers informs facility managers of their legal responsibilities and helps them avoid unnecessary exposure to liability. Each major legal theory will be explained and illustrated with charts or case histories. Chapter learning outcomes and discussion questions will help students recall salient information and are also intended to be used as homework assignments or prompts for classroom discussions.
As with any legal textbook expressly written for professionals who are not in the practice of law, the objective of this book is to inform students about their legal responsibilities. This text is not intended for students preparing to practice the law. It can be used in any course teaching built environment professionals how to avoid unnecessary exposure to legal liability.
Overcome design and planning problems using the fourth edition of Facilities Design. Dedicated to the proper design, layout, and location of facilities, this definitive guide outlines the main design and operational problems that occur in manufacturing and service systems, explains the significance of facility design and planning problems, and describes how mathematical models can be used to help analyze and solve them. Combining theory with practice, this revised work presents state-of-the-art topics in materials handling, warehousing, and logistics along with real-world examples that emphasize the importance of modeling and analysis when determining a solution to complex facility design problems.
What’s New in the Fourth Edition:
The latest version introduces new material that includes handling equipment and systems, and presents relevant case studies in each and every chapter. It also provides access to Layout-iQ software, data files for many of the numerical examples that are contained throughout the book, and PowerPoint files for various chapters.
Additionally, the author:
Facilities Design, Fourth Edition explains the ins and outs of facility planning and design. A reference for both student and professional, the book addresses facilities design and layout problems in manufacturing systems and covers layout, logistics, supply chain, warehousing, and materials handling.
Please visit the author’s website for ancillary materials: http://sundere.okstate.edu/downloadable-software-programs-and-data-files.
The book approaches oil and gas facility management from a universal perspective, effectively charting out existing oil and gas facilities and their associated work processes, including maintenance, operations, and reliability, and then reconstructs them in order to optimize the way integrity is managed, creating a synergy across the various elements.
Easy to read, packed with practical applications applied to real process plant scenarios such as key concepts, process flow charts, handy checklists, real-world case studies and a dictionary, provides a high quality guide for a breakdown free facility, maximizing productivity and return to shareholders.
The book explores the characteristics of today’s globalized workplaces, why security has a key role within them, and what the greatest concern are to security practitioners and senior managers. Incorporating the latest security research and best practices, updates to Security Operations Management 3rd edition include explorations of the key skills needed by security managers to demonstrate the value of their security program, greater emphasis on identifying and managing risk, and coverage of the latest technological advances in security control, command, communications, and computing. The third edition also delves more deeply than previous editions into online security training practices, as well as investigates the changing roles of women and minorities in security operations.
The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals.
Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.
After an introduction to EIB/KNX, LON und BACnet technologies, the authors illustrate how these systems can be utilized for specific applications, like air conditioning or illumination. This book assumes only a basic knowledge of mathematics and thanks to its simple explanations and many examples is ideal for students and professional engineers who require practical solutions.
In this thoroughly updated and revised edition, Benjamin W. Pearce offers a wealth of sound advice and practical solutions. He discusses resident relations, operating methods, staffing ratios, department management, cost containment, sales and marketing strategies, techniques of financial analysis, budgeting, and human resources. New chapters address issues particular to dementia care and architecture, and the appendix contains a department-by-department audit of senior living operations.
From the front lines to the boardroom, this book should be a part of every decision-making process for improving and maintaining assisted living, congregate, and continuing care retirement communities.
In recent years, multinational corporations were increasingly engaged in the development of standardized global workplace models. For their implementation and feasibility, it is decisive as how these standards fit the diverse regional workplace cultures. This topic was pursued in the course of a research project, comparing established workplaces in Germany, USA and Japan against global workplace standards of multinational corporations.
The analysis confirmed the expected differences among local workplaces and on the other hand a predominant mainstream among global corporate workplace standards. Conspicuous however, are the fundamental differences between local models and corporate standards. For the implementation of global standards in local context, this implies multiple challenges on cultural, organizational and spatial level. The analysis findings provide information for assessing current projects and pinpointing optimization measures. The analysis framework further provides a tool to uncover and assess needs and restrictions for the development of future workplace models.
An essential on-the-job resource, Facility Manager's Maintenance Handbook presents step-by-step coverage of the planning, design, and execution of operations and maintenance procedures for structures, equipment, and systems in any type of facility. This career-building reference provides the tools needed to streamline facility management processes...reduce operational costs...and ensure the effective utilization, maintenance, repair, and renovation of existing physical assets.
Now with 40% new information, this Second Edition includes brand-new chapters on emergency response procedures...maintenance operations benchmarking...capital and operational budgets management...boiler and steam plant operations... and other vital topics. The only book of its kind to cover both operations and maintenance, the updated Facility Manager's Maintenance Handbook features:
Inside This State-of-the-Art Facility Management Resource• Part 1: Organizing for Maintenance Operations • Part 2: Facility Operations and Maintenance • Operations Plans • Maintenance Plans • Part 3: Equipment and Systems Operations • Maintenance o Part 4: Facilities Emergency Preparedness o Part 5: Capital Investment
A unique, just-in-time resource from profession leader Eric Teicholz, Facility Design and Management Handbook empowers you to make your facility state of the art. Packed with tips from U.S. and international case studies from government, health care, retail, finance, manufacturing, and academia, this guide gives you access to the productivity tools, technologies, and stratagems that have revolutionized the field in the last five years, helping you to:
Find the best, most cost-effective solutions for issues from “greenness” and sustainability to disaster recovery and technology integration
Use new tools for space and asset allocation, project management, process coordination, and systems integration
Improve accuracy in financial forecasting, budgeting, architectural and interior design planning, and market research
Create cost-effective “smart” buildings with state-of-the art security, energy management, lighting strategies, and maintenance efficiency
Discover innovative solutions for human resources needs
Integrate the Internet into your management program
Automate nearly all your tasks for major productivity gains
Apply benchmarking standards and other measurements that demonstrate and assure facility management productivity
Accompanying time-saving, efficiency-boosting CD-ROM is loaded with sample documents—from budgets, schedules, plans to cost-benefit analyses, checklists, forms and audits; standards for communications and database, integration, building and construction, CAD conventions; Web links and other resources.
The book is research based with a focus on guidance to practice. It offers a transdisciplinary approach, integrating academic knowledge from a variety of different fields with practical experience. It also includes 12 interviews with practitioners, shedding light as to how they manage adding value in practice. This is a much needed resource for practitioners, researchers and teachers from the field of FM and CREM, as well as students at both undergraduate and postgraduate level.
Facilities Change Management is a practical evaluation of the management of change for facilities managers and related professions. It considers:
Each of these is considered in relation to modern facilities management issues. The discussion will enable practising facilities managers, project managers, surveyors, service providers and architects to understand, engage with and manage facilities change effectively at a strategic level. Through real-life case studies it demonstrates the complexities of change and hidden elements of change that may undermine carefully planned projects.
The book takes a structured approach:
• masterplanning and real estate (acquisitions and disposals)
• construction and commissioning
• refurbishment, fit-out and project management
• occupant satisfaction.
Sustainable Practice for the Facilities Manager fills a the gap between the policy-level sustainability books and the detailed technical documents by focusing on the ‘what’ and ‘how’ of planning and implementing sound environmental management practices in the context of FM operations.
It covers policy and trends on global, European and UK levels affecting businesses; compliance requirements for organisations - including some sector-specific areas; and best practice, with good and bad case studies showing the business benefits of incorporating sustainable practice into day-to-day activities.
The book is for:
• facilities management professionals
• public and private organisations owning properties
• property companies
• institutional investors
• building services or supplier organisations
and will help you deliver an improved operationally performing facility.
Sunil Shah – Technical Director and Head of Sustainability, Jacobs
Sunil has over eight years consultancy experience within the built environment, reviewing lifecycle environmental and social impacts from facilities. He has experience in a number of sectors, providing strategic consultancy support for clients including GlaxoSmithKline, BP, BAA, HM Prison Service, Pfizer and London Fire Brigade.
Sunil has most recently been involved in supporting the inclusion of facilities management within the DTI’s Sustainable Construction Strategy.
Drawing on both research and current practice, this book provides a systematic, innovative, and business-focused approach to the management of facilities assets. The reader will discover why and how to use facility assets to achieve business goals and strategies by aligning them as a resource.
Striking a balance between management and technical aspects, the book covers:
The message of this book and the benefits it can bring to businesses everywhere make it essential reading for executives as well as facilities managers. Its detailed explanations of all of the key concepts involved, and lists of recommended further reading also make it an excellent resource for those new to the industry, and for students of property or facilities management.
For diverse courses in facilities management and sustainability, including capstone courses in facility management degree programs; and for certificate programs in sustainable management.
This all-encompassing text thoroughly illuminates the methods, “how-to” skills, equipment, and best practices of modern facility management. Emphasizing practical operational aspects of sustainable facility management, Sustainable Facility Management covers many topics that are absolutely essential to sustainability -- some of them covered in no other text. Embracing multiple subject areas, it can easily be used as the main text for a capstone course of a facility management degree program. Topics covered include: organizational structure; cultural issues associated with property/facility management; career opportunities; financial, construction, and emergency management; environmental issues; HVAC, energy, and water management; green building; strategic management, and more. Throughout, chapter questions, assignments, photos, and diagrams help students deepen their understanding. These are complemented by many first-hand insights about effective facility management.
Building owners and facility managers are discovering that Building Information Modeling (BIM) models of buildings are deep reservoirs of information that can provide valuable spatial and mechanical details on every aspect of a property. When used appropriately, this data can improve performance and save time, effort, and money in running and maintaining the building during its life cycle. It can also provide information for future modifications. For instance, a BIM could reveal everything from the manufacturer of a light fixture to its energy usage to maintenance instructions.
BIM for Facility Managers explains how BIM can be linked to facility management (FM) systems to achieve very significant life-cycle advantages. It presents guidelines for using BIM in FM that have been developed by public and private owners such as the GSA. There is an extensive discussion of the legal and contractual issues involved in BIM/FM integration. It describes how COBie can be used to name, capture, and communicate FM-related data to downstream systems. There is also extensive discussion of commercial software tools that can be used to facilitate this integration.
This book features six in-depth case studies that illustrate how BIM has been successfully integrated with facility management in real-life projects at:
BIM for Facility Managers is an indispensable resource for facility managers, building owners, and developers alike.
Process Equipment Malfunctions offers proven techniques for finding and fixing process plant problems and contains details on failure identification. Diagnostic tips, examples, and illustrations help to pinpoint and correct faults in chemical process and petroleum refining equipment. Complex math has been omitted. An essential resource for plant operators and process engineers, this book is based on the author's long career in field troubleshooting process problems.
With detailed real-world case studies and insights from professional practice, this book offers a systematic guide to the management issues and practical problems that sports managers must address to ensure financial, sporting, and ethical success. It covers all the key aspects of sport facility and major event management including the bidding process, facility development, risk analysis, budgeting, marketing, branding, and quality assurance, as well as completely new chapters on analytics, impact, and legacy.
Now supported by a companion website containing slides, test banks, a glossary, and sample syllabus, this is an invaluable resource for students and practitioners alike and is essential to any course on sport facilities, event management or sport administration.
Sustainable Retrofit and Facilities Management provides comprehensive guidance to those involved in the refurbishment and management of existing buildings on minimizing carbon emissions, water consumption and waste to landfill, along with enhancing the long term sustainability of a building. Practical guidance is provided on measures that can be used to improve the efficiency and sustainability of existing buildings, through both good management and refurbishment. Also explored is the relationship between the refurbishment of existing buildings, facility management and the wider community infrastructure. The book looks at management tools such as post occupancy evaluation, building health checks, energy management software, green building management toolkits and green leases. Illustrated throughout with case studies and examples of best practice, this is a must-have handbook for engineers, architects, developers, contractors and facility managers.
Develop and implement effective emergency management plans throughout your organization using the detailed information contained in this practical guide. Emergency Management for Facility and Property Managers shows, step-by-step, how to minimize property damage, reduce the risk of personal injury, and ensure business continuity—all while complying with the plethora of laws and regulations. You will get up-to-date coverage of the many types of emergencies, the elements of successful emergency management, and employee and family preparedness. Valuable appendixes contain helpful forms and checklists, facility and property intelligence data, and a complete sample emergency management plan.
Emergency Management for Facility and Property Managers covers:
· Electrical Power Emergencies
· Elevators and Escalators
· Fire Protection
· Hazardous Materials and Spill Emergencies
· Indoor Air Quality
· Labor Strike Plans
· Storms and Weather Preparedness
· Natural Disasters
· Infectious Disease Emergencies
· Physical Security
· Control of Hazardous Energy
· Water Disruptions
· Workplace Violence