This book is intended primarily for practitioners who are facing the “softwareisation” of their business. It presents the Scaling Management Framework, a model based on collected experiences from companies that have already made the journey to give software a central role within the organization. The model is unique because it suggests a holistic method to analyze and plan your journey. It simply means that you can’t just focus solely on your products or services. You also have to look closely at your processes and your organization, the way you make decisions and get things done. Inevitably, these will have to change.
Software has changed the rules of the game. The world talks about the digitalization in industry and society – how the focus has shifted from producing tangible things towards software and services. This trend started many years ago, but is now affecting every company, whether it’s a software company or not. There are many companies that have already made a digitalization journey – and many are about to embark on this journey – like you. How do you transform your organization when software is becoming a critical part of your business?
This book comes with a map, a compass, and suggested journeys along with selected travel stories comprising best practices and lessons learned from past digitalization journeys. Use the map to find your way in the digitalization landscape, and use the compass to find the direction of your journey.
In this perennial bestseller, embraced by organizations and industries worldwide, globally preeminent management thinkers W. Chan Kim and Renée Mauborgne challenge everything you thought you knew about the requirements for strategic success. Recognized as one of the most iconic and impactful strategy books ever written, Blue Ocean Strategy, now updated with fresh content from the authors, argues that cutthroat competition results in nothing but a bloody red ocean of rivals fighting over a shrinking profit pool. Based on a study of 150 strategic moves (spanning more than 100 years across 30 industries), the authors argue that lasting success comes not from battling competitors but from creating “blue oceans”—untapped new market spaces ripe for growth.
Blue Ocean Strategy presents a systematic approach to making the competition irrelevant and outlines principles and tools any organization can use to create and capture their own blue oceans. This expanded edition includes:A new preface by the authors: Help! My Ocean Is Turning RedUpdates on all cases and examples in the book, bringing their stories up to the present timeTwo new chapters and an expanded third one — Alignment, Renewal, and Red Ocean Traps — that address the most pressing questions readers have asked over the past 10 years
A landmark work that upends traditional thinking about strategy, this bestselling book charts a bold new path to winning the future. Consider this your guide to creating uncontested market space—and making the competition irrelevant.
To learn more about the power of blue ocean strategy, visit blueoceanstrategy.com. There you’ll find all the resources you need—from ideas in practice and cases from government and private industry, to teaching materials, mobile apps, real-time updates, and tips and tools to help you make your blue ocean journey a success.
Topics covered in the book include:
-The role of IT in organizational innovation,
-Innovating systems development & process,
-Assessing innovation drivers,
-New environments, new innovation practices.
This volume contains the edited proceedings of the Seventh Working Conference on IT Innovation for Adaptability and Competitiveness, which was sponsored by the International Federation for Information Processing (IFIP) Working Group 8.6 and held at Intel Corporation, Leixlip, Ireland in May-June 2004.
Companion website: https://sites.google.com/view/real-options
Based on an MBA course Provost has taught at New York University over the past ten years, Data Science for Business provides examples of real-world business problems to illustrate these principles. You’ll not only learn how to improve communication between business stakeholders and data scientists, but also how participate intelligently in your company’s data science projects. You’ll also discover how to think data-analytically, and fully appreciate how data science methods can support business decision-making.Understand how data science fits in your organization—and how you can use it for competitive advantageTreat data as a business asset that requires careful investment if you’re to gain real valueApproach business problems data-analytically, using the data-mining process to gather good data in the most appropriate wayLearn general concepts for actually extracting knowledge from dataApply data science principles when interviewing data science job candidates
THE PRACTICAL, EASY INTRODUCTION TO MODERN SUPPLY CHAIN/LOGISTICS MANAGEMENT FOR EVERY PROFESSIONAL AND STUDENT!COVERS CORE CONCEPTS, PLANNING, OPERATIONS, INTEGRATION, COLLABORATION, NETWORK DESIGN, AND MORE SHOWS HOW TO MEASURE, CONTROL, AND IMPROVE ANY SUPPLY CHAIN INCLUDES PRACTICAL ADVICE FOR JUMPSTARTING YOUR OWN SUPPLY CHAIN CAREER
This easy guide introduces the modern field of supply chain and logistics management, explains why it is central to business success, shows how its pieces fit together, and presents best practices you can use wherever you work.
Myerson explains key concepts, tools, and applications in clear, simple language, with intuitive examples that make sense to any student or professional. He covers the entire field: from planning through operations, integration and collaboration through measurement, control, and improvement.
You’ll find practical insights on hot-button issues ranging from sustainability to the lean-agile supply chain. Myerson concludes by helping you anticipate key emerging trends—so you can advance more quickly in your own career.
Trillions of dollars are spent every year on supply chains and logistics. Supply chain management is one of the fastest growing areas of business, and salaries are rising alongside demand. Now, there’s an easy, practical introduction to the entire field: a source of reliable knowledge and best practices for students and professionals alike.
Paul A. Myerson teaches you all you’ll need to start or move forward in your own supply chain career. Writing in plain English, he covers all the planning and management tasks needed to transform resources into finished products and services, and deliver them efficiently to customers.
Using practical examples, Myerson reviews the integration, collaboration, and technology issues that are essential to success in today’s complex supply chains. You’ll learn how to measure your supply chain’s performance, make it more agile and sustainable, and focus it on what matters most: adding customer value.MASTER NUTS-AND-BOLTS OPERATIONAL BEST PRACTICES
Improve procurement, transportation, warehousing, ordering, reverse logistics, and more BUILD A BETTER GLOBAL SUPPLY CHAIN
Manage new risks as you improve sustainability STRENGTHEN KEY LINKAGES WITH YOUR PARTNERS AND CUSTOMERS
Get supply chains right by getting collaboration right PREVIEW THE FUTURE OF SUPPLY CHAINS—AND YOUR SUPPLY CHAIN CAREER
Discover “where the puck is headed”—so you can get there first
LESS fosters interactions between practitioners and researchers by joining the lean product development and the agile software development communities in a highly collaborative environment. Each year, the program combines novelties and recent research results that make new ideas thrive during and after the conference. This year, the conference agenda was expanded to incorporate topics such as portfolio management, open innovation and enterprise transformation.The 14 papers selected for this book represent a diverse range of experiences, studies and theoretical achievements. They are organized in four sections on lean software development, quality and performance, case studies and emerging developments.
The 7 Habits of Highly Effective People is a self-help book that outlines seven skills to develop in order to increase efficiency and have more rewarding interpersonal relationships.
Living according to the seven habits requires paradigm shifts that allow an individual to become flexible enough to change. One is the shift in associations when considering independence and interdependence. Independence, which is more valued by contemporary personality-driven trends, can cause problematic isolation and stifle cooperation. Interdependence describes a healthier approach that enables teamwork. The seven habits also require an understanding of the difference between production, or results, and production capacity, the processes that generate the results, neither of which can be prioritized at the cost of the other.
The first three habits relate to private victories. First, people should restrict their efforts to the things that they can actually influence, and not waste energy on things that cause worry but cannot be directly controlled...
PLEASE NOTE: This is key takeaways and analysis of the book and NOT the original book.
Inside this Instaread Summary of The 7 Habits of Highly Effective People
· Overview of the book
· Important People
· Key Takeaways
· Analysis of Key Takeaways
About the Author
With Instaread, you can get the key takeaways, summary and analysis of a book in 15 minutes. We read every chapter, identify the key takeaways and analyze them for your convenience.
This eBook, written by an experienced systems thinker and consultant, helps the reader develop an appreciation of the nature of systems - what they comprise of, how they function, how they sustain and organize themselves and what they influence and are influenced by.
With this knowledge people and organisations can obtain a greater understanding of themselves and can develop the ability to identify the structure of problems and make interventions with far greater skill and precision.
With many detailed examples from companies that have put time-based strategies in place, such as Federal Express, Ford, Milliken, Honda, Deere, Toyota, Sun Microsystems, Wal-Mart, Citicorp, Harley-Davidson, and Mitsubishi, the authors describe exactly how reducing elapsed time can make the critical difference between success and failure. Give customers what they want when they want it, or the competition will. Time-based companies are offering greater varieties of products and services, at lower costs, and with quicker delivery times than their more pedestrian competitors. Moreover, the authors show that by refocusing their organizations on responsiveness, companies are discovering that long-held assumptions about the behavior of costs and customers are not true: Costs do not increase when lead times are reduced; they decline. Costs do not increase with greater investment in quality; they decrease. Costs do not go up when product variety is increased and response time is decreased; they go down. And contrary to a commonly held belief that customer demand would be only marginally improved by expanded product choice and better responsiveness, the authors show that the actual results have been an explosion in the demand for the product or service of a time-sensitive competitor, in most cases catapulting it into the most profitable segments of its markets.
With persuasive evidence, Stalk and Hout document that time consumption, like cost, is quantifiable and therefore manageable. Today's new-generation companies recognize time as the fourth dimension of competitiveness and, as a result, operate with flexible manufacturing and rapid-response systems, and place extraordinary emphasis on R&D and innovation. Factories are close to the customers they serve. Organizations are structured to produce fast responses rather than low costs and control. Companies concentrate on reducing if not eliminating delays and using their response advantage to attract the most profitable customers.
Stalk and Hout conclude that virtually all businesses can use time as a competitive weapon. In industry after industry, they illustrate the processes involved in becoming a time-based competitor and the ways managers can open and sustain a significant advantage over the competition.
What You’ll LearnInstall SharePoint Server 2016, both using the user interface provided by Microsoft, and by using PowerShell
Understand your authentication options and associated security considerations
Deploy add-ins, either from the store, or from your own custom app catalog
Configure Search Service Application using either the provided UI or PowerShell
Configure business intelligence components such as Excel Services, SQL Server Reporting Services, and PowerPivot
Migrate to SharePoint Server 2016 from either SharePoint Server 2010 or 2013Understand approaches to high availability, disaster recovery, patching, and ways to monitor and maintain your SharePoint 2016 deployment once it’s up and running
Who This Book Is For
Anyone tasked with installing, configuring, and maintaining SharePoint Server 2016 in their organization. This book assumes some working knowledge of a previous release of SharePoint Server, such as SharePoint 2010 or SharePoint 2013
The contributions to the book are categorized into four broad themes. First is the core issue of developing information systems in the current environment. In this section several fundamental challenges to current assumptions and conventional wisdom in information systems development are posed. The second section considers the management of information systems. Again, the conventional wisdom is challenged. The penultimate section focuses on researching information systems. Here, various issues to do with research methods are surfaced, and the use of leading-edge research methods in information systems development is pioneered and discussed. Finally, a section is devoted to understanding information systems. This section addresses the perennial challenge in the IS field in relation to the conceptual foundations of the field.
This volume comprises the proceedings of the Working Conference on Realigning Research and Practice in Information Systems Development: The Social and Organizational Perspective, which was sponsored by the International Federation for Information Processing (IFIP) and held in Boise, Idaho, USA in July 2001.
Given the central importance of information systems development in the current age, this eclectic book, which considers the topic from a rich and varied set of perspectives, will be essential reading for researchers and practitioners working in all areas of IS and IT.
Author Daniel M. Jacobs is one of the nation's leading authorities on public contracting, a position that comes with a considerable wealth of knowledge. In The Art of the Possible, he distills decades of front-line experience from the corporate world into seven chapters. Each explores one of seven practical and proven best practices: get focused, surround yourself with talent, think strategically, forge a high-performance team, manage the fundamentals, maintain discipline, and communicate. Packed with useful guidelines, checklists, and self-assessment tools, the primary objective of this straightforward book is to move the reader to action and to create an organization where things get done. Jacobs includes plenty of real-world examples and success stories, and his determined focus on the positive underscores the importance of hard work and commitment to the improvement of management performance. His seven best practices can be applied across a broad spectrum of businesses, from private industry and government agencies to non-profits and civic organizations, making The Art of the Possible: Create an Organization with No Limitations an indispensable resource for today's developing leaders.
Hailed by business leaders as "the kind of book that you really use to solve real problems and achieve real and lasting success" and "a relentless course for success using a step-by-step, straightforward, no-nonsense approach for the creation of an organization with no limits," this concise how-to is a must-read for anyone facing the unique challenges of today's economy.
This volume addresses this challenge through presenting some of the newest, extensively peer-reviewed research in the area.
Globalisation, technology and an increasingly competitive business environment have encouraged huge changes in what is known as supply chain management, the art of sourcing components and delivering finished goods to the customer as cost effectively and efficiently as possible. Dell transformed the way people bought and were able to customise computers. Wal-Mart and Tesco have used their huge buying power and logistical skills to ensure the supply and stock management of their stores is finely honed. Manufacturers now make sure that components are where they are needed on the production line just in time for when they are needed and no longer. Such finessing of the way the supply chain works boosts the corporate bottom line and can make the difference between being a market leader or an also ran. This guide explores all the different aspects of supply chain management and gives hundreds of real life examples of what firms have achieved in the field.
The authors have structured the book into three parts. Part I deals with all the basic concepts, terminology and overall ideas underpinning situational method engineering. As a summary of this part, they present a formal meta-model that enables readers to create their own quality methods and supporting tools. In Part II, they explain how to implement SME in practice, i.e., how to find method components and put them together and how to evaluate the resulting method. For illustration, they also include several industry case studies of customized or constructed processes, highlighting the impact that high-quality engineered methods can have on the success of an industrial software development. Finally, Part III summarizes some of the more recent and forward-looking ideas.This book presents the first summary of the state of the art for SME. For academics, it provides a comprehensive conceptual framework and discusses new research areas. For lecturers, thanks to its step-by-step explanations from basics to the customization and quality assessment of constructed methods, it serves as a solid basis for comprehensive courses on the topic. For industry methodologists, it offers a reference guide on features and technologies to consider when developing in-house software development methods or customising and adopting off-the-shelf ones.
The foreign exchange market, or forex, was once dominated byglobal banks, hedge funds, and multinational corporations, but thathas all changed with Internet technology and the advent of onlineforex brokers. Now, hundreds of thousands of traders and investorsaround the world can participate in this profitable field.
Written by forex expert Kathy Lien, The Little Book ofCurrency Trading will show you how to effectively invest andtrade in today's biggest market. Page by page, she describes themultitude of opportunities possible in the forex market, fromshort-term price swings to long-term trends, and details practicalproducts that can help you achieve success, such as currency-basedETFs.Explains the forces that drive currencies and providesstrategies to profit from themReveals how you can use various currencies to reduce risk andtake advantage of global trendsExamines financial vehicles that can help you make moneywithout having to monitor the market every day
The Little Book of Currency Trading opens the world ofcurrency trading and investing to anyone interested in enteringthis dynamic arena.
This book is an important step in the direction of a fuller understanding of the OSS phenomenon. It collects the proceedings of the Second International Conference on Open Software held in Como, Italy, from June 8th to June 10th, 2006. OSS 2006 was the foundation conference of the IFIP TC 2 WG 2.13 on Open Source Software, and attracted many researchers from all over the world interested in how OSS is produced, in its huge innovation potential in many different application fields and in OSS innovative business models. The 20 full papers of this volume were selected via a rigourous refereeing process among more than 100 submissions; 12 additional submissions, in view of their interest, were selected for publication in a more concise form.
A Daily Path to Sustainable Improvement
Author and CEO Jim Lancaster tells a practical and inspiring story on two levels. It’s a close-up, candid look at his personal transformation as a leader. It’s also a practical, in-depth, business case study of Lantech’s lean transformation, relapse, and comeback that American manufacturing – and other industries — can use to profitably transform themselves.
In his engaging story, Lancaster reveals:Why Lantech, a stellar lean performer for a decade, struggled over time (like many other companies) to sustain gains and improve financial performance.Why 60 to 90 minutes of daily frontline management activities are a CEO’s most important minutes of the day for sustaining and growing their business.8 steps executives can take to lead experiments to create a bullet-proof, real-time daily management system without expensive consultants.Why daily management requires a major shift in managers’ mindsets and behaviors from giving orders and judging individuals on performance to asking questions and enabling good work by people at lower levels so metrics are routinely met.How daily management and sustainable continuous improvement produces dramatic positive effects on the bottom line.What happens in daily huddles where team members review how well they are sustaining gains and staying on track.How to practice true lean leadership in which "bosses" truly act like coaches -- not solving problems for people but asking them what they can to do help.How Lantech ties together all facets of the company in an integrated way (from sales to production).Why it deeply invests in the lean training and practice of every single employee every day.
CEO to CEO: “Screw up your courage”
Lancaster knows the changes needed for daily management require courage by CEOs. “I have always had a problem convincing CEOs of one simple thing,” Lancaster writes. “They need to take the time to go where value is actually created. They need to learn to see the work and to see how their management system utterly fails to support the daily work. My most important advice is to screw up your courage, put aside your daily distractions, and walk out into the work to see how value is created at the frontline.”
It's about having a vision, and taking that vision to your customers. Think of game-changers like Nintendo's Wii or Apple's iPod. They overturned our understanding of what a video game means and how we listen to music. Customers had not asked for these new meanings, but once they experienced them, it was love at first sight.
But where does the vision come from? With fascinating examples from leading European and American companies, Verganti shows that for truly breakthrough products and services, we must look beyond customers and users to those he calls "interpreters" - the experts who deeply understand and shape the markets they work in.
Design-Driven Innovation offers a provocative new view of innovation thinking and practice.
This theme invites consideration of social and organizational constraints that result in the underrepresentation of certain groups and, by implication, certain issues. Likewise, it invites consideration of emerging technologies that have the potential to alter social, political, and economic relations. Much is being written about the ubiquitous nature of ICTs to change society, for example, open source software has recently emerged as a concept with implications far beyond the technology domain. This suggests that the role of ICTs in addressing social exclusion is far more complex than often thought. For this reason it is timely to expand our focus and progress the study of IS beyond the organizational level of analysis so that we may consider wider concerns affecting all citizens.
This book contains the proceedings of the Working Conference on the societal and organizational implications for information systems of social inclusion. This conference, sponsored by the International Federation for Information Processing Working Group 8.2, was held in Limerick, Ireland, July 12-15, 2006.
The perspective of the book is from the top down: looking at the overall architecture and then delving into the issues underlying the components. This allows people who are building or using a data warehouse to see what lies ahead and determine what new technology to buy, how to plan extensions to the data warehouse, what can be salvaged from the current system, and how to justify the expense at the most practical level. This book gives experienced data warehouse professionals everything they need in order to implement the new generation DW 2.0.
It is designed for professionals in the IT organization, including data architects, DBAs, systems design and development professionals, as well as data warehouse and knowledge management professionals.* First book on the new generation of data warehouse architecture, DW 2.0.
* Written by the "father of the data warehouse", Bill Inmon, a columnist and newsletter editor of The Bill Inmon Channel on the Business Intelligence Network.
* Long overdue comprehensive coverage of the implementation of technology and tools that enable the new generation of the DW: metadata, temporal data, ETL, unstructured data, and data quality control.
Government agencies and public organizations often consider adopting open source software (OSS) for reasons of transparency, cost, citizen access, and greater efficiency in communication and delivering services. Adopting Open Source Software offers five richly detailed real-world case studies of OSS adoption by public organizations. The authors analyze the cases and develop an overarching, conceptual framework to clarify the various enablers and inhibitors of OSS adoption in the public sector. The book provides a useful resource for policymakers, practitioners, and academics.
The five cases of OSS adoption include a hospital in Ireland; an IT consortium serving all the municipalities of the province of Bozen-Bolzano, Italy; schools and public offices in the Extremadura region of Spain; the Massachusetts state government's open standards policy in the United States; and the ICT department of the Italian Chamber of Deputies. The book provides a comparative analysis of these cases around the issues of motivation, strategies, technologies, economic and social aspects, and the implications for theory and practice.
Authors Tina Agustiady and Elizabeth Cudney recognized a need for better understanding of how to apply and integrate the TPM philosophy and its associated tools and techniques. In this book they build a framework of problem-solving methods and tools from the TPM toolkit that help you understand the problems, develop process improvements, and develop a plan to implement change. They also provide an overview and introduction to the TPM methodology, detailed information on TPM implementation, and in-depth case studies.
A major highlight of the book is the inclusion of case studies and applications of TPM that have shown significant improvement in meeting customer requirements and reducing downtime of processes. These in-depth descriptions demonstrate how to successfully apply TPM based on real-world projects from a wide variety of processes. They provide hands-on experience—an invaluable resource when instructing the use of methods and tools in training or in a classroom. And, these case studies give you detailed step-by-step approaches to TPM integration with clear direction from project infancy to completion.
With valuable lessons to be learned from academic research and industrial experiences of e.g. Intel, Nokia, Philips Healthcare, small municipalities, e-learning platforms and user communities, this book focuses on some of the key dimensions of open innovation and open innovation technologies. It is divided into three themes: theme 1 deals with open innovation as it is in use today, including theoretical underpinnings and lessons from related research fields. Theme 2 analyzes the use of open innovation in organizations today in order to extract best practices. Theme 3 presents forward-looking theoretical research as well as practical future uses of open innovation. Each chapter addresses the particular topics by presenting experiences and results gained in real life projects and/or by empirical research, and clearly states its purpose and how readers are supposed to benefit from it.Overall, the objectives of this book are to advance and disseminate research on systematic open innovation, and to make its results available to practitioners. Thus, the intended target audience includes the international academic community, industrial enterprises, and public authorities.
-- Dave Parrish, Industry Marketing Manager, J.D. Edwards
This proven, easy-to-understand “how to” manual gives you the progressive steps to factory transformation to Lean without the aid of a consultant. It provides a toolbox of techniques for problem solving, continuous improvement, and for operating a Lean manufacturing facility on a day-to-day basis after the initial line design is completed. The book also features Kanban strategies for managing inventory including Single-Card and Multiple-Card Kanban Systems.
This pocket guide is designed to be a quick, on-the-job reference for anyone interested in making their workplace more effective and efficient. It will provide a solid initial overview of what “quality” is and how it could impact you and your organization. Use it to compare how you and your organization are doing things, and to see whether what’s described in the guide might be useful.
The tools of quality described herein are universal. People across the world need to find better, more effective ways to improve the creation and performance of products and services. Since organizational and process improvement is increasingly integrated into all areas of an organization, everyone must understand the basic principles of process control and process improvement. This succinct and concentrated guide can help.
Unlike any other pocket guide on the market, included throughout are direct links to numerous free online resources that not only go deeper but also to show these concepts and tools in action: case studies, articles, webcasts, templates, tutorials, examples from the ASQ Service Division’s Service Quality Body of Knowledge (SQBOK), and much more. This pocket guide serves as a gateway into the wealth of peerless content that ASQ offers.
Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design.
What You'll Learn
Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email
Avoid the teething problems that can spoil your users’ onboarding experience with ServiceNow
Automate the process of scaling up new teams into ServiceNowShape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancementsCreate a strategy to avoid common pitfalls that sabotage ITSM programs
Who This Book Is For
IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.
After author Clinton Brownley takes you through Python basics, you’ll be able to write simple scripts for processing data in spreadsheets as well as databases. You’ll also learn how to use several Python modules for parsing files, grouping data, and producing statistics. No programming experience is necessary.Create and run your own Python scripts by learning basic syntaxUse Python’s csv module to read and parse CSV filesRead multiple Excel worksheets and workbooks with the xlrd modulePerform database operations in MySQL or with the mysqlclient moduleCreate Python applications to find specific records, group data, and parse text filesBuild statistical graphs and plots with matplotlib, pandas, ggplot, and seabornProduce summary statistics, and estimate regression and classification modelsSchedule your scripts to run automatically in both Windows and Mac environments
Now, in World Class Manufacturing, Schonberger returns to tell the success stories of nearly 100 American corporations -- including Hewlett-Packard, Harley-Davidson, General Motors, Honeywell, and Uniroyal -- that have adopted the famed just-in-time production and "total quality control" strategies. Based on his firsthand experience as a major consultant to American industry, he examines how they did it -- and illustrates how the same concrete, specific steps used by these top companies can be implemented in any factory today. What's more, Schonberger shows that his bold concepts and reforms apply equally to all industries, whether the product is computers, pasta, or trucks, and to all divisions -- from manufacturing and engineering to accounting and marketing.
According to Schonberger, world-class manufacturing depends on blended management -- rather than domination by a separate group of managers -- which marshalls resources for continual rapid improvement. To achieve world-class status, companies must change procedures and concepts, which in turn leads to recasting relations among suppliers, purchasers, producers, and customers. Acknowledging the difficulty inherent in such changes, Schonberger stresses that employee involvement and interaction, both on the shop floor and in the decision-making/problem-solving process, is key. Wary of those who view improvement in terms of modernizing equipment, he points out that making maximum use of people and current machinery is a company's first priority; automation, if necessary, should come much later.
World Class Manufacturing also includes Schonberger's 17-point action agenda to guide innovators toward manufacturing excellence, from getting to know the customer to cutting the number of suppliers, reducing error in production, and deciding when and how to automate.
Indispensable for all manufacturing innovators who aim to keep ahead of the competition, this inspiring, groundbreaking volume does much more than just recommend or theorize about the new manufacturing approach. Plainly, realistically, and logically, it explains how it's done.
Part I. Necessity and Possibility of Teaching Management
Chapter I. Definition of Management
Chapter II. Relative Importance of the Various Abilities Which Constitute the Value of Personnel of Concerns
Chapter III. Need for and Possibility of Management Teaching
Part II. Principles and Elements of Management
Chapter IV. General Principles of Management
Chapter V. Elements of Management
The role of management today, Suzaki argues, is to eliminate its own responsibilities by thinking of the organization from the genba, or shop floor, point of view. In this challenge, Suzaki claims, organizations need to collect the wisdom of people by practicing "Glass Wall Management," where organizations become transparent, enabling employees to contribute maximum creativity as opposed to blocking their potential with what he calls "Brick Wall Management." Further, to empower individuals to selfmanage their work and satisfy their customers, Suzaki asserts that they all should learn to manage their own "mini-company," where everybody is considered president of his or her area of responsibility.
Front-line supervisors, Suzaki shows, must develop a mission and goals and share them both up and downstream. He cites examples of the "shop floor point of view" -- McDonald's Corporation's legal staff learning how to sell hamburgers and fix milkshake machines; Honda's human resource staff training on the assembly line -- that narrow the gap between top management and the shop floor. By upgrading people's skills, focusing on empowerment, and streamlining processes, Suzaki illustrates that an organization will realize concrete improvements in quality, cost, delivery, safety, morale, and ultimately, its competitive position.