The silver lining is that “who” problems are easily preventable. Based on more than 1,300 hours of interviews with more than 20 billionaires and 300 CEOs, Who presents Smart and Street’s A Method for Hiring. Refined through the largest research study of its kind ever undertaken, the A Method stresses fundamental elements that anyone can implement–and it has a 90 percent success rate.
Whether you’re a member of a board of directors looking for a new CEO, the owner of a small business searching for the right people to make your company grow, or a parent in need of a new babysitter, it’s all about Who. Inside you’ll learn how to
• avoid common “voodoo hiring” methods
• define the outcomes you seek
• generate a flow of A Players to your team–by implementing the #1 tactic used by successful businesspeople
• ask the right interview questions to dramatically improve your ability to quickly distinguish an A Player from a B or C candidate
• attract the person you want to hire, by emphasizing the points the candidate cares about most
In business, you are who you hire. In Who, Geoff Smart and Randy Street offer simple, easy-to-follow steps that will put the right people in place for optimal success.
From the Hardcover edition.
"EXPONENTIAL ORGANIZATIONS should be required reading for anyone interested in the ways exponential technologies are reinventing best practices in business." —Ray Kurzweil, Director of Engineering at Google
In business, performance is key. In performance, how you organize can be the key to growth.
In the past five years, the business world has seen the birth of a new breed of company—the Exponential Organization—that has revolutionized how a company can accelerate its growth by using technology. An ExO can eliminate the incremental, linear way traditional companies get bigger, leveraging assets like community, big data, algorithms, and new technology into achieving performance benchmarks ten times better than its peers.
Three luminaries of the business world—Salim Ismail, Yuri van Geest, and Mike Malone—have researched this phenomenon and documented ten characteristics of Exponential Organizations. Here, in EXPONENTIAL ORGANIZATIONS, they walk the reader through how any company, from a startup to a multi-national, can become an ExO, streamline its performance, and grow to the next level.
"EXPONENTIAL ORGANIZATIONS is the most pivotal book in its class. Salim examines the future of organizations and offers readers his insights on the concept of Exponential Organizations, because he himself embodies the strategy, structure, culture, processes, and systems of this new breed of company." —John Hagel, The Center for the Edge
Chosen by Benjamin Netanyahu, Prime Minister of Israel, to be one of Bloomberg's Best Books of 2015
The Travels of a T-Shirt in the Global Economy is a critically-acclaimed narrative that illuminates the globalization debates and reveals the key factors to success in global business. Tracing a T-shirt's life story from a Texas cotton field to a Chinese factory and back to a U.S. storefront before arriving at the used clothing market in Africa, the book uncovers the political and economic forces at work in the global economy. Along the way, this fascinating exploration addresses a wealth of compelling questions about politics, trade, economics, ethics, and the impact of history on today's business landscape. This new printing of the second edition includes a revised preface and a new epilogue with updates through 2014 on the people, industries, and policies related to the T-shirt's life story.
Using a simple, everyday T-shirt as a lens through which to explore the business, economic, moral, and political complexities of globalization in a historical context, Travels encapsulates a number of complex issues into a single identifiable object that will strike a chord with readers as they:Investigate the sources of sustained competitive advantage in different industries Examine the global economic and political forces that explain trade patters between countries Analyze complex moral issues related to globalization and international business Discover the importance of cultural and human elements in international trade
This story of a simple product illuminates the many complex issues which businesspeople, policymakers, and global citizens are touched by every day.
For more information please see the book website: http://kickingawaytheladder.anthempressblog.com
We’re used to thinking of the United States in opposing terms: red versus blue, haves versus have-nots. But today there are three Americas. At one extreme are the brain hubs—cities like San Francisco, Boston, and Durham—with workers who are among the most productive, creative, and best paid on the planet. At the other extreme are former manufacturing capitals, which are rapidly losing jobs and residents. The rest of America could go either way. For the past thirty years, the three Americas have been growing apart at an accelerating rate. This divergence is one the most important developments in the history of the United States and is reshaping the very fabric of our society, affecting all aspects of our lives, from health and education to family stability and political engagement. But the winners and losers aren’t necessarily who you’d expect.
Enrico Moretti’s groundbreaking research shows that you don’t have to be a scientist or an engineer to thrive in one of the brain hubs. Carpenters, taxi-drivers, teachers, nurses, and other local service jobs are created at a ratio of five-to-one in the brain hubs, raising salaries and standard of living for all. Dealing with this split—supporting growth in the hubs while arresting the decline elsewhere—is the challenge of the century, and The New Geography of Jobs lights the way.
"Moretti has written a clear and insightful account of the economic forces that are shaping America and its regions, and he rightly celebrates human capital and innovation as the fundamental sources of economic development."—Jonathan Rothwell, The Brookings Institution
From the barren oilfields of Central Asia to the lush Nile delta, from the busy shipping lanes of the South China Sea to the uranium mines and diamond fields of sub-Saharan Africa, Resource Wars looks at the growing impact of resource scarcity on the military policies of nations. International security expert Michael T. Klare argues that in the early decades of the new millennium wars will be fought not over ideology but over resources, as states battle to control dwindling supplies of precious natural commodities. The political divisions of the Cold War, Klare asserts, are giving way to an immense global scramble for essential materials, such as oil, timber, minerals, and water. And as armies throughout the world define resource security as their primary mission, widespread instability is bound to follow, especially in those places where resource competition overlaps with long-standing disputes over territorial rights.
A much-needed assessment of a changed world, Resource Wars is a compelling look at the future of warfare in an era of heightened environmental stress and accelerated economic competition.
Let's face it: to become a winner in the face of unpredictable times requires hard work and a determined mindset. Winners choose to be winners. Whiners let others control their fate. Which one do you want to be?
In The Top Ten Distinctions between Winners and Whiners, Keith Cameron Smith reveals the secrets to becoming a winner in both your professional and personal life. Discover powerful exercises you can start immediately that will make a positive and lasting change in your life.Master the 10 vital principles and move past the status quo and up the ladder Create positive meaning and build relationships
Hundreds of top producers from many network marketing companies as well as upper managers from several Fortune 500 companies are using The Top 10 Distinctions between Winners and Whiners to inspire their teams.
Take responsibility for your success and steer clear of naysayers and negativity with The Top Ten Distinctions between Winners and Whiners.
In The Tyranny of Experts, economist William Easterly, bestselling author of The White Man's Burden, traces the history of the fight against global poverty, showing not only how these tactics have trampled the individual freedom of the world's poor, but how in doing so have suppressed a vital debate about an alternative approach to solving poverty: freedom. Presenting a wealth of cutting-edge economic research, Easterly argues that only a new model of development—one predicated on respect for the individual rights of people in developing countries, that understands that unchecked state power is the problem and not the solution —will be capable of ending global poverty once and for all.
Written for small business owners and entrepreneurs looking for an inside track on new product development, New Product Development for Dummies offers you a unique opportunity to learn from two consummate insiders the secrets of successfully developing, marketing and making a bundle from a new product or service. You learn proven techniques for sizing up market potential and divining customer needs. You get tested-in-the-trenches strategies for launching a new product or service. And you get a frank, in-depth appraisal of the most challenging issues facing new product developers today, including the need to collaborate with global partners, optimizing technology development for a 21st century marketplace, getting start-up capital in an increasingly competitive environment, and much more. Key topics covered include:Developing a winning NPD strategy Generating bold new ideas for products and services Understanding what your customers really want Keeping projects on track, on budget, and on-time Building effective cross-functional teams Planning and executing a blockbuster launch Collaborating with global partners Maximizing your chances for success
No matter what size or type of business you’re in, this book provides you with an unbeatable competitive advantage in the booming global marketplace for new products and services.
• learn effective ways to deal with Chinese businesspeople and private and state-owned companies;
• analyze whether certain products or services are viable for the Chinese market;
• understand the psyche of the “Mao Generation” Chinese who are now China’s business owners, executives, and government leaders; and
• develop low-cost, market-entry strategies
Filled with clear, tangible steps and applicable personal anecdotes, Selling to China bridges the gap between Western and Chinese cultures, languages, and histories to help businesses enter the Chinese marketplace.
In this compelling essay, world renowned foreign policy analyst, Joseph Nye, explains why the American century is far from over and what the US must do to retain its lead in an era of increasingly diffuse power politics. America's superpower status may well be tempered by its own domestic problems and China's economic boom, he argues, but its military, economic and soft power capabilities will continue to outstrip those of its closest rivals for decades to come.
This global consciousness inspires space travellers who then provide emotional and spiritual observations. Their views from outer space awaken them to a grand realization that all who share our planet make up a single community. They think this viewpoint will help unite the nations of the world in order to build a peaceful future for the present generation and the ones that follow.
Many poets, philosophers, and writers have criticized the artificial borders that separate people preoccupied with the notion of nationhood. Despite the visions and hopes of astronauts, poets, writers, and visionaries, the reality is that nations are continuously at war with one another, and poverty and hunger prevail in many places throughout the world, including the United States.
So far, no astronaut arriving back on Earth with this new social consciousness has pro- posed to transcend the world's limitations with a world where no national boundaries exist. Each remains loyal to his/her particular nation-state, and doesn’t venture beyond patriotism - "my country, right or wrong" – because doing so may risk their positions.
Most problems we face in the world today are of our own making. We must accept that the future depends upon us. Interventions by mythical or divine characters in white robes descending from the clouds, or by visitors from other worlds, are illusions that cannot solve the problems of our modern world. The future of the world is our responsibility and depends upon decisions we make today. We are our own salvation or damnation. The shape and solutions of the future depend totally on the collective effort of all people working together.
DISCOVER THE WINNING MIND-SETS OF EXTREME SPORTS ATHLETE-EXECUTIVES
Skateboarding legend Tony Hawk jump-starts the world's hottest skateboard company with businessman/skateboarder Per Welinder, who recently sold his share of the company back to Hawk to focus on his thriving clothing line.
Freestyle motocross star Carey Hart discovers that backflips in the boardroom don't fly, but sharp entrepreneurship turns his tattoo venture into a multimedia enterprise.
Rodeo rider Ty Murray, “The King of the Cowboys,” turns his passion for bull riding into a professional sports empire.
Olympian bobsledder Gord Woolley prepares himself mentally every morning, whether polishing his runners or running his communications firm.
Alpine climber Mark Richey learns to rely more on skills than tools to build his architectural woodworking business.
Marathoner Quang S. Pham uses visualization techniques to go the distance as a runner and as a CEO in the pharmaceutical industry.
Mountaineer Guy Downing climbs some of the world's highest mountains and makes a fortune on Wall Street.
PLUS more career-building lessons from sports television CEO Gavin Harvey, skier and bobsledder Kirby Best, polar explorer Bill Baker, mountaineer and CEO Kevin Sheridan, skier and law firm founder Julie Pearl, CEO and race car driver Don Bell, and others
No guts, no glory.
What does it take to succeed in business? Risk taking. Preparation. Self-confidence. The same principles that drive extreme athletes to the highest peaks of performance. This action-ready guide shows you how to capture the winning mind-sets of champions-for extreme success in business and life.
As the title suggests, aid must now be delivered differently. Here, case study authors consider the results of aid in their own countries, highlighting field-based lessons on how aid works on the ground, while focusing on problems in current aid delivery and on promising approaches to resolving these problems.
Contributors include Cut Dian Agustina (World Bank), Getnet Alemu (College of Development Studies, Addis Ababa University), Rustam Aminjanov (NAMO Consulting), Ek Chanboreth and Sok Hach (Economic Institute of Cambodia), Firuz Kataev and Matin Kholmatov (NAMO Consulting), Johannes F. Linn (Wolfensohn Center for Development at Brookings), Abdul Malik (World Bank, South Asia), Harry Masyrafah and Jock M. J. A. McKeon (World Bank, Aceh), Francis M. Mwega (Department of Economics, University of Nairobi), Rebecca Winthrop (Center for Universal Education at Brookings), Ahmad Zaki Fahmi (World Bank)
Curiosity might have killed the proverbial cat, but without it very real achievements would never occur. With this book as your guide, you’ll learn how to spark your innate curiosity, pounce on problems in ways you never imagined, and enjoy greater success and satisfaction at work—and in your personal life.
Playful, profound, and positively upbeat, CATS provides what you need to tap into your power of innovation—and then unleash it in every member of your organization. While most business thinkers view this challenge from the top down, Stephen Lundin sees the subject from a CAT's-eye view, explaining how to get every employee--no matter what level--to think and act in innovative ways. Inside, he examines the four challenges to innovation and offers practical measures aimed at conquering them. You'll learn how to:Be brave ('fraidy cats never innovate) Stop being “normal” (make your own rules!) Embrace failure (it's the only way to learn) Foster creativity (don't be a control freak)
Lundin then describes the Nine Lives of Innovation, each of which is a step toward realizing your inner CAT and becoming a fully contributing member of an innovative organization.
Prowling inside every employee is a questioner, a creator, an innovator--claws out and ready to pounce. Become a CAT and you may fi nd yourself springing on ideas in a way that surprises you—and everyone around you.
Temin and Vines argue that the financial collapse of the 1930s was an "end-of-regime crisis" in which the economic leader of the nineteenth century, Great Britain, found itself unable to stem international panic as countries abandoned the gold standard. They trace how John Maynard Keynes struggled for years to identify the causes of the Great Depression, and draw valuable lessons from his intellectual journey. Today we are in the midst of a similar crisis, one in which the regime that led the world economy in the twentieth century--that of the United States--is ending. Temin and Vines show how America emerged from World War II as an economic and military powerhouse, but how deregulation and a lax attitude toward international monetary flows left the nation incapable of reining in an overleveraged financial sector and powerless to contain the 2008 financial panic. Fixed exchange rates in Europe and Asia have exacerbated the problem.
The Leaderless Economy provides a blueprint for how renewed international leadership can bring today's industrial nations back into financial balance--domestically and between each other.
The author discusses the entire spectrum of information work, revealing a wealth of possibilities you may have never considered. These range from work within traditional, facilities-based librarianship, working in library-related but not necessarily library-based jobs, and working in non-library related positions that utilize the traditional skill sets of the LIS degree, such as research, information organization, training and development, business development, non-profit work, and so on.
Designed as a text, this book can also be used as a self-directed guide. The author takes readers step-by-step through a fascinating process of career exploration and action. Taking into account the inevitable shifting priorities that occur throughout one's career, she emphasizes tools for lifelong career resiliency, rather than a rigid commitment to a single career goal. Thus, this is a book you will turn to again and again throughout your career. With numerous tables, worksheets, lists, and extensive bibliographies of recommended resources for further study, both print and on the web, you have everything you need to begin this exciting journey.
'Confused about the EU referendum? In the dark about which way to vote? Daniel Hannan's invaluable vade mecum will illuminate the whole question, showing why voting to leave is a leap back into the light' Boris Johnson.
'Powerful, intelligent, hard-hitting, well-written ... absolutely required reading for every Briton who is considering voting on 23 June' Andrew Roberts.
MEP and award-winning political writer Daniel Hannan argues for a British exit ahead of the coming referendum.
Hannan demonstrates that the EU is past its sell-by date, rendered obsolete by technological advances, shrinking economically and less relevant to our economic needs than ever. Worse than that, he shows that the EU can't reform, can't be democratic and can't be divorced from its goal of ever-closer political union. Staying in does not mean staying the same and a vote to leave – far from being the risky choice – is actually the safe one.
Finally, Hannan argues that Britain doesn't have to stay in the EU to remain at the heart of Europe and considers the global role a confident nation freed from EU strictures could play.
'Before voting in this historic referendum you should read this brilliant book. If you've decided to vote Leave this will enthuse you, if you're not yet sure, it will convince you' Michael Gove.
'A "must read" for anyone who is surprised that so many of us now want to leave the EU' Lord Owen.
'I defy anyone who is undecided on the EU to read this book and not be a convinced Leaver. The case against EU membership is not Left-wing or Right-wing: it's democratic. Daniel Hannan shows how bright the UK's future will be once we leave behind the corporatist racket in Brussels' Kate Hoey.
'The perfect book for someone who wants to hear a calm, clear set of reasons for leaving the EU' Baroness Jones.
'When it comes to the EU Dan Hannan has forgotten more than most people ever knew. He knows it from the inside, deep inside. He knows the venality, the incompetence, the bloated budgets and salaries, the many failures cynically covered up. He knows the staggering sums dragged from the pockets of the British taxpayer and the miserable return we get from them. The Brussels-worshipping brigade would be very wise not even to try to contest the points he makes in this book. For the rest of us it's an eye-opener' Frederick Forsyth.
'The case against the EU should be made in positive, optimistic and internationalist terms. Daniel Hannan has done us a favour by making the democratic and economic case for independence. If you're undecided, this book might surprise you' Helena Morrissey.
In doing so, the book looks at three cases of the development of international norms in this arena. First, it traces how new international normative understandings have shaped the evolution of and support for an Arms Trade Treaty (the supply side of the arms trade); and, second, it examines the small arms international regime and examines a multilateral initiative that aims to address the demand side (by the Geneva Declaration); and, third, it examines the evolution of two processes to ban and regulate cluster munitions.
The formation of international norms in these areas is a remarkable development, as it means that a domain that was previously thought to be the exclusive purview of states, i.e. how they procure and manage arms, has been penetrated by multiple influences from worldwide civil society. As a result, norms and treaties are being established to address the domain of arms, and states will have more multilateral restriction over their arms and less sovereignty in this domain.
This book will be of much interest to students of the arms trade, international security, international law, human security and IR in general.
Denise Garcia is Assistant Professor in the Department of Political Science at Northeastern University, Boston. She is author of Small Arms and Security (Routledge 2006).
"Key contributors to this volume were well ahead of their time in advocating summit meetings of G20 leaders. In this book, they now offer a rich smorgasbord of creative ideas for transforming the G20 from a crisis-management committee to a steering group for the international system that deserves the attention of those who wish to shape the future of global governance."—C. Randall Henning, American University and the Peterson Institute
Contributors: Alan Beattie, Financial Times; Thomas Bernes, Centre for International Governance Innovation (CIGI); Sergio Bitar, former Chilean minister of public works; Paul Blustein, Brookings Institution and CIGI; Barry Carin, CIGI and University of Victoria; Andrew F. Cooper, CIGI and University of Waterloo; Kemal Dervis, Brookings; Paul Heinbecker, CIGI and Laurier University Centre for Global Relations; Oh-Seok Hyun, Korea Development Institute (KDI); Jomo Kwame Sundaram, United Nations; Homi Kharas, Brookings; Hyeon Wook Kim, KDI; Sungmin Kim, Bank of Korea; John Kirton, University of Toronto; Johannes Linn, Brookings and Emerging Markets Forum; Pedro Malan, Itau Unibanco; Thomas Mann, Brookings; Paul Martin, former prime minister of Canada; Simon Maxwell, Overseas Development Institute and Climate and Development Knowledge Network; Jacques Mistral, Institut Français des Relations Internationales; Victor Murinde, University of Birmingham (UK); Pier Carlo Padoan, OECD Paris; Yung Chul Park, Korea University; Stewart Patrick, Council on Foreign Relations; Il SaKong, Presidential Committee for the G20 Summit; Wendy R. Sherman, Albright Stonebridge Group; Gordon Smith, Centre for Global Studies and CIGI; Bruce Stokes, German Marshall Fund; Ngaire Woods, Oxford Blavatnik School of Government; Lan Xue, Tsinghua University (Beijing); Yanbing Zhang, Tsinghua University.
Elizabeth Collins relates the stories of populist efforts in South Sumatra to combat development policies responsible for producing extreme poverty and allowing corruption to flourish. She describes how student-led NGOs worked with farmers fighting to retain their livelihoods in the lowland forests of South Sumatra. She reports on a local branch of the Indonesian Environmental Forum as it battled multinational companies and Indonesian conglomerates responsible for damage to the environment; on contract workers protesting exploitation by a company with ties to a Suharto crony; and on systemic corruption under the New Order, which spread throughout all levels of government and into civil society organizations. She examines the sometimes strained relationships between Islamists and human-rights activists, arguing that there is no inherent contradiction between Islam and democratic politics. Collins concludes that for real change to occur, neoliberal capitalism must be recognized as a utopian ideology; democracy, imperfect as it is, offers the best hope for sustainable development in Indonesia."
That popular wisdom was wrong. As Eamonn Fingleton shows in this devastating book, instead of America changing China, China is changing America. Although this process of reverse convergence has been swept largely under the carpet by knee-jerk globalists in the American press, Americans will soon be hearing much more about it. Nowhere is the pattern more obvious than in business. Many top American corporations---Boeing, AT&T, the Detroit automobile companies, among them-openly collaborate with the Chinese Communist Party. In a stunning rejection of Western values, Yahoo! even provided the Chinese secret police with vital evidence that resulted in a ten-year jail sentence for one of its Chinese subscribers, a brave young dissident, under draconian censorship laws. Selling the American national interest short, countless other corporations abjectly do Beijing's lobbying in Congress.
This book---the culmination of twenty years of study---also breaks new ground by revealing the secret behind China's phenomenal savings rate. Top leaders literally force the Chinese people to save through a highly counterintuitive---and, to ordinary citizens, virtually invisible---policy called suppressed consumption. This practice, which is to economics roughly what steroids are to sport, is fundamentally incompatible with Western ideas of fair global competition. It is reinforced by an Orwellian system of political control that, as Fingleton reveals, utilizes an ancient bureaucratic tool called selective enforcement---a form of blackmail that instills a silent reign of terror throughout Chinese society. Most worryingly, selective enforcement can readily be unleashed on any American corporation with interests in China---which is to say just about every member of the Fortune 500.
While the Chinese people's rising affluence is, of course, an occasion for wholehearted rejoicing, Uncle Sam should give the Chinese power system a wide berth---lest he catch his coattails in the jaws of a dragon.
Besides Microsoft, he is well- known for his immense riches. The man clinched the designation of the well-off person across the globe for a period of fifteen years in succession. Even in February 2008, Bill was positioned as the third moneyed individual in the world.
Bill’s effective spell as an entrepreneur grossed him universal acknowledgement. He was acknowledged as one of the most prominent individuals of the twentieth century by the Times journal. He was also accepted as the greatest effective people for the year 2004, 2005 and 2006. He also mounted at the eighth position in the Champions of our time in the year 2006.
If you have little personal knowledge of Apple products or Steve Jobs, then this biography ebook is for you.
After reading the book, you'll find some of his impressive accomplishments through his business career and personal life. More importantly, how he developped Apple as we know it today.
Jobs was obviously a very special person, and I found this book as a short portrayed for both: the good and the bad about Jobs.
For more interesting facts you must read the biographies.
Grab your biography books now!
With a five-year presidency, Préval now has the opportunity to reconstruct and remold the Haitian state, to raise Haitian living standards, and to create a new political culture of democracy and tolerance. The future of his country, and the success of Haiti's last best chance to break its chains of poverty, desperation, and deprivation, depend on the choices that he and his colleagues make in the months ahead.
The context of those choices is stark. Haiti remains the poorest and least industrialized nation in the Western Hemisphere. The Préval government thus has much to do. This book provides an agenda for Préval and his successors, one that examines both Haiti's political culture--its historical legacy and what that means for future reconstruction--and many of its most critical political, economic, and social challenges.
In addition to Rotberg, the contributors include: Patrick Bellegarde-Smith, University of Wisconsin, Milwaukee; Anthony V. Cantanese, DePauw University; Robert Fatton, Jr., University of Virginia; Clive Gray, Harvard Institute for International Development; Michel S. Laguerre, University of California, Berkeley; Mats Lundahl, Stockholm School of Economics; Robert Maguire, Inter-American Foundation, Jennifer McCoy, Georgia State University; William G. O'Neill, former Director of the Legal Department of the OAS/UN International Civilian Mission in Haiti; Robert A. Pastor, Carter Center; Marc Prou, University of Massachusetts, Boston; Donald E. Schultz, U.S. Army War College; and Michel-Rolph Trouillot, Johns Hopkins University.
A Brookings Institution and World Peace Foundation copublication
In his pathbreaking Resource Wars, world security expert Michael T. Klare alerted us to the role of resources in conflicts in the post-Cold War world. Now, in Blood and Oil, he concentrates on a single precious commodity, petroleum, while issuing a warning to the United States-its most powerful, and most dependent, global consumer.
Since September 11th and the commencement of the "war on terror," the world's attention has been focused on the relationship between U.S. foreign policy in the Middle East and the oceans of crude oil that lie beneath the region's soil. Klare traces oil's impact on international affairs since World War II, revealing its influence on the Truman, Eisenhower, Nixon, and Carter doctrines. He shows how America's own wells are drying up as our demand increases; by 2010, the United States will need to import 60 percent of its oil. And since most of this supply will have to come from chronically unstable, often violently anti-American zones-the Persian Gulf, the Caspian Sea, Latin America, and Africa-our dependency is bound to lead to recurrent military involvement.
With clarity and urgency, Blood and Oil delineates the United States' predicament and cautions that it is time to change our energy policies, before we spend the next decades paying for oil with blood.
Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time and extra hassle? In their bestselling business classic Lean Thinking, James Womack and Daniel Jones introduced the world to the principles of lean production—principles for eliminating waste during production. Now, in Lean Solutions, the authors establish the groundbreaking principles of lean consumption, showing companies how to eliminate inefficiency during consumption.
Lean Solutions is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems—learning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers—and a far more lucrative enterprise. Lean Solutions will inspire managers to take the first steps toward perfecting their company's process of giving consumers what they really want.
This analogy reflects the ultimate definition of excellence. The one extra degree of effort, in business and life, can separate the good from the great. The 212o concept is vividly illustrated for every aspect of your life through powerful stories that will inspire and motivate yourself or your team to the next level of success.
We hope that you will join the people, businesses, and schools that have taken action and adopted the 212o concept and used the ONE extra degree to attain their goals.