“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People
“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive
Kathryn Petersen, Decision Tech's CEO, faces the ultimateleadership crisis: Uniting a team in such disarray that itthreatens to bring down the entire company. Will she succeed? Willshe be fired? Will the company fail? Lencioni's utterly grippingtale serves as a timeless reminder that leadership requires as muchcourage as it does insight.
Throughout the story, Lencioni reveals the five dysfunctions whichgo to the very heart of why teams even the best ones-oftenstruggle. He outlines a powerful model and actionable steps thatcan be used to overcome these common hurdles and build a cohesive,effective team. Just as with his other books, Lencioni has writtena compelling fable with a powerful yet deceptively simple messagefor all those who strive to be exceptional team leaders.
In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its competitors. The Toyota Way is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwide reputation for quality and reliability.
Complete with profiles of organizations that have successfully adopted Toyota's principles, this book shows managers in every industry how to improve business processes by:Eliminating wasted time and resources Building quality into workplace systems Finding low-cost but reliable alternatives to expensive new technology Producing in small quantities Turning every employee into a qualitycontrol inspector
A group of old school friends meet to catch up. They end up discussing the unexpected, unforeseen changes to their lives and one friend offers to tell a story about adapting to change. The story he tells involves four characters, two mice named Sniff and Scurry, and two “Littlepeople” named Hem and Haw. All of them are in a maze, looking for cheese, which they need to survive. For the “Littlepeople,” cheese also has a larger, metaphysical connotation in the sense that it also makes them happy—their Cheese is thus spelled with a capital C…PLEASE NOTE: This is key takeaways and analysis of the book and NOT the original book.
Inside this Instaread of Who Moved My Cheese:
· Overview of the book
· Important People
· Key Takeaways
· Analysis of Key Takeaways
A timeless business classic, Who Moved My Cheese? uses a simple parable to reveal profound truths about dealing with change so that you can enjoy less stress and more success in your work and in your life.
It would be all so easy if you had a map to the Maze.
If the same old routines worked.
If they'd just stop moving "The Cheese."
But things keep changing...
Most people are fearful of change, both personal and professional, because they don't have any control over how or when it happens to them. Since change happens either to the individual or by the individual, Dr. Spencer Johnson, the coauthor of the multimillion bestseller The One Minute Manager, uses a deceptively simple story to show that when it comes to living in a rapidly changing world, what matters most is your attitude.
Exploring a simple way to take the fear and anxiety out of managing the future, Who Moved My Cheese? can help you discover how to anticipate, acknowledge, and accept change in order to have a positive impact on your job, your relationships, and every aspect of your life.
The silver lining is that “who” problems are easily preventable. Based on more than 1,300 hours of interviews with more than 20 billionaires and 300 CEOs, Who presents Smart and Street’s A Method for Hiring. Refined through the largest research study of its kind ever undertaken, the A Method stresses fundamental elements that anyone can implement–and it has a 90 percent success rate.
Whether you’re a member of a board of directors looking for a new CEO, the owner of a small business searching for the right people to make your company grow, or a parent in need of a new babysitter, it’s all about Who. Inside you’ll learn how to
• avoid common “voodoo hiring” methods
• define the outcomes you seek
• generate a flow of A Players to your team–by implementing the #1 tactic used by successful businesspeople
• ask the right interview questions to dramatically improve your ability to quickly distinguish an A Player from a B or C candidate
• attract the person you want to hire, by emphasizing the points the candidate cares about most
In business, you are who you hire. In Who, Geoff Smart and Randy Street offer simple, easy-to-follow steps that will put the right people in place for optimal success.
From the Hardcover edition.
In The Ideal Team Player, Lencioni tells the story of Jeff Shanley, a leader desperate to save his uncle’s company by restoring its cultural commitment to teamwork. Jeff must crack the code on the virtues that real team players possess, and then build a culture of hiring and development around those virtues.
Beyond the fable, Lencioni presents a practical framework and actionable tools for identifying, hiring, and developing ideal team players. Whether you’re a leader trying to create a culture around teamwork, a staffing professional looking to hire real team players, or a team player wanting to improve yourself, this book will prove to be as useful as it is compelling.
Whether you're a manger looking to implement employee appraisalsfor the first time, concerned with improving the quality andeffectiveness of the appraisal process, or simply trying to savetime and mental anguish Performance Appraisals & Phrases ForDummies provides the tools you need to save time and energywhile presenting fair and accurate evaluations that foster employeegrowth.
This convenient, portable package includes a full-lengthappraisal phrasebook featuring over 3,200 spot-on phrases andplenty of quick-hitting expert tips on making the most out of theprocess. You'll also receive online access to writable,customizable sample evaluation forms other timesavingresources.Includes more than 3,200 phrases for clear, and helpfulevaluationsHelps make evaluations faster, more effective, and far lessstressfulOffers far more advice and coaching than other performanceappraisal booksServes as an ideal guide for managers new to the appraisalprocess
With expert advice from Ken Lloyd, a nationally recognizedconsultant and author, Performance Appraisals and Phrases ForDummies makes the entire process easier, faster, and moreproductive for you and your employees.
Based on research conducted in more than seventy countries over a forty-year span, Cultures and Organizations examines what drives people apart—when cooperation is so clearly in everyone’s interest. With major new contributions from Michael Minkov’s analysis of data from the World Values Survey, as well as an account of the evolution of cultures by Gert Jan Hofstede, this revised and expanded edition:Reveals the “moral circles” from which national societies are built and the unexamined rules by which people think, feel, and act Explores how national cultures differ in the areas of inequality, assertiveness versus modesty, and tolerance for ambiguity Explains how organizational cultures differ from national cultures—and how they can be managed Analyzes stereotyping, differences in language, cultural roots of the 2008 economic crisis, and other intercultural dynamics
In Tribal Leadership, Dave Logan, John King, and Halee Fischer-Wright show corporate leaders how to first assess their company’s tribal culture and then raise their companies’ tribes to unprecedented heights of success. In a rigorous eight-year study of approximately 24,000 people in over two dozen corporations, Logan, King, and Fischer-Wright discovered a common theme: the success of a company depends on its tribes, the strength of its tribes is determined by the tribal culture, and a thriving corporate culture can be established by an effective tribal leader. Tribal Leadership will show leaders how to employ their companies’ tribes to maximize productivity and profit: the author’s research, backed up with interviews ranging from Brian France (CEO of NASCAR) to “Dilbert” creator Scott Adams, shows that over three quarters of the organizations they’ve studied have tribal cultures that are adequate at best.
In the years since the publication of First, Break All the Rules and Now, Discover Your Strengths, millions have come to the simple but powerful realization that to get the most out of people, you must build on their strengths. And yet, as Marcus Buckingham astutely points out, though the strengths-based approach is now conventional wisdom, the tools and systems inside organizations—performance appraisals, training programs, and succession planning systems—remain stubbornly remedial and exclusively focused on measuring skills, finding gaps, and attempting to plug them. It’s a crisis for individuals and organizations, with management ideas and everyday practice utterly out of sync.
That’s about to change. StandOut 2.0 is a revolutionary book and tool that enables you to identify your strengths, and those of your team, and act on them. The original edition of StandOut provided top-notch insights from one of the world’s foremost authorities on strengths, as well as access to a powerful, cutting-edge online assessment tool. StandOut 2.0 also includes the assessment and a robust report on your most dominant strengths. The report is easily exported so you can use it to present the very best of yourself to your team and your company.
StandOut 2.0 is your indispensable guide for building on your strengths to further your career—and help your team and organization win.
The economy crashes, the government misfires, businesses fail, leaders don't lead, managers don't manage, and people don't follow through, leaving us asking, "How did that happen?"
Surprises caused by a lack of personal accountability plague almost every organization today, from the political arena to large and small businesses. How Did That Happen? offers a proven way to eliminate these nasty surprises, gain an unbeatable competitive edge, and enhance performance by holding others accountable the positive, principled way.
As the experts on workplace accountability and the authors of The Oz Principle, Roger Connors and Tom Smith tackle the next crucial step everyone can take, whether working as a manager, supervisor, CEO, or individual performer: creating greater accountability in all the people on whom you depend.
In this book, you’ll be taught specific face-to-face interventions you can use to enhance performance in every kind of workplace situation--from sales to creative brainstorming. There are also interventions uniquely suited to resolving problems ranging from low productivity to absenteeism to conflicts between individuals. You’ll learn precisely what to say and do so that each person you supervise will want to give you his or her best work--even when that person was previously thought to be a "problem employee." Packed with brand-new case studies from Fournies’s latest research into the dynamics of the modern workplace, this classic guide takes all the guesswork out of becoming the kind of inspired, "hands-on" manager that every company today is looking for!
The fictional company in this remarkable book is grappling with real problems of high turnover and low morale -- so the managers begin to investigate what really drives the employees. What they discover is that the key to motivation isnt necessarily the promise of a bigger paycheck or title, but rather the fulfillment of crucial personal dreams. They also learned that people at every level need to be offered specific kinds of help and encouragement -- or our dreams will forever remain just dreams as we grow dissatisfied with our lives and jobs.
Beginning with his important thought that a company can only become the-best-version-of-itself to the extent that its employees are becoming better-versions-of-themselves, Matthew Kelly explores the connection between the dreams we are chasing personally and the way we all engage at work. Tackling head-on the growing problem of employee disengagement, Kelly explores the dynamic collaboration that is unleashed when people work together to achieve company objectives and personal dreams.
The power of The Dream Manager is that simply becoming aware of the concept will change the way you manage and relate to people instantly and forever. What's your dream?
The contents covers: Adult Learning in Today’s WorldTraditional Learning TheoriesAndragogySelf-Directed LearningTransformative LearningExperience and LearningBody and Spirit in LearningMotivation and LearningThe Brain and Cognitive FunctioningAdult Learning in the Digital AgeCritical Thinking and Critical PerspectivesCulture and ContextDiscussion questions and activities for reflection are included atthe end of each chapter.
—John W. Fanning, Founding Chairman and CEO napster Inc.
“An unusually nuanced view of high-performance cultures.”
Within each corporation are anywhere from a few to hundreds of separate tribes. In Tribal Leadership, Dave Logan, John King, and Halee Fischer-Wright demonstrate how these tribes develop—and show you how to assess them and lead them to maximize productivity and growth. A business management book like no other, Tribal Leadership is an essential tool to help managers and business leaders take better control of their organizations by utilizing the unique characteristics of the tribes that exist within.
Written by Joan E. Pynes—a noted expert in publicadministration—this authoritative work shows how strategichuman resources management is essential for managing change in anincreasingly complex environment. The bookIncludes new material on workplace violence and employeedisciplineReviews updates on the legal environment of HRMContains suggestions for managing a diverse workforceOffers a wealth of revised tables and exhibitsUpdates the most recent developments in collective bargainingin the public and nonprofit sectorsOutlines the most current approaches to recruitment andselectionPresents an overview of recent information on compensation andbenefitsGives an update of the technological advances used forstrategic human resources managementProvides examples of HRM policies from other countries
The book also includes an enhanced instructor's guide withexamination questions, PowerPoint® slides, experientialexercises, and video vignettes that are coordinated with chaptersin the book.
High-Impact Interview Questions shows you how to use competency-based behavioral interviewing methods that will uncover truly relevant and useful information. By having applicants describe specific situations from their own experience during previous jobs (rather than asking them hypothetical questions about "what would you do if..."), you'll be able to identify specific strengths and weaknesses that will tell you if you've found the right person for the job. But developing such behavior-based questions can be time-consuming and difficult.
High-Impact Interview Questions saves you both time and effort. The book contains 701 questions you'll be able to use or adapt for your own needs, matched to 62 in-demand skills such as customer focus, motivation, initiative, adaptability, teamwork, and more. It allows you to move immediately to the particular skills you want to measure, and quickly find just the right tough but necessary questions to ask during an interview.
Asking behavior-based questions is by far the best way to discover crucial details about job candidates. High-Impact Interview Questions gives you the tools and guidance you need to gather this important information before you hire.
Whether it's a coworker, subordinate, or boss, there's at least one emotional vampire in every office. These people try your patience, sap your energy, and add an entirely unhealthy dynamic to workplace productivity. The bestselling author of Emotional Vampires and Dinosaur Brains shows you how to spot and deal effectively with these dysfunctional elements in the workplace:
ANTISOCIALS, who crave excitement in all its forms, including aggression
If your boss or a coworker is trying to push you around . . .
Learn that the most important battle to fight with a bully is in your own mind.
HISTRIONICS, who believe that what it looks like is more important than what it is
If your boss thinks any problem can be solved with a motivational seminar . . .
Learn how to get a manager wannabe to actually manage.
NARCISSISTS, who believe that the universe revolves around them
If your CEO makes Louis XVI look like Gandhi . . .
Learn techniques that diplomats have used throughout history to teach infantile monarchs to act like grown-ups.
OBSESSIVE-COMPULSIVES, who can't seem to see the forest for the trees
If there is absolutely no task that your boss considers too small to micromanage . . .
Learn to be a Control-Freak Whisperer by seeing your boss's fear rather than your own irritation.
PARANOIDS, who think they've found the simple truths that explain everything
If you work in a place where you can't get ahead unless you drink the Kool-Aid . . .
Learn how to recognize a toxic belief system before it poisons you.
VAMPIRE CULTURES: when vampires get promoted to positions of power, they remake organizations in their own image . . .
Learn the 15 warning signs that tell you to get out before sunset.
PRAISE FOR EMOTIONAL VAMPIRES:
"We love so much about this book! A great complement to Dealing with People You Can't Stand, it goes beyond dealing with the merely difficult behavior to the truly pathological. Bernstein offers believable examples and useful descriptions. This is the book to recommend when the topic of truly horrible behavior comes up!" -- Dr. Rick Kirschner and Dr. Rick Brinkman, authors of the international bestseller Dealing with People You Can't Stand
"This book equips individuals with the tools to identify and defend against a wide array of emotional vampires at work. It offers well-developed tactics for navigating the most difficult people in any organization." -- Katherine Crowley and Kathi Elster, bestselling authors of Working with You Is Killing Me and Mean Girls at Work
"It's amazing how one manipulative, territorial, or otherwise self-serving boss or employee can make the lives of everyone around miserable. In Emotional Vampires at Work, Albert Bernstein offers concrete, step-by-step guidance to manage life around these misfits. You'll learn to take care of your and your valued colleagues' needs, while contributing your best to your organization—with maturity and sanity." -- Nancy Ancowitz, author of Self-Promotion for Introverts
"What an asshole!"
How many times have you said that about someone at work? You're not alone! In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company. Practical, compassionate, and in places downright funny, this guide offers:
Strategies on how to pinpoint and eliminate negative influences for goodIlluminating case histories from major organizationsA self-diagnostic test and a program to identify and keep your own "inner jerk" from coming out
The No Asshole Rule is a New York Times, Wall Street Journal, USA Today and Business Week bestseller.
Globalization and new technologies have made team collaboration from distant geographical locations—on the road, from home or client sites, even on the other side of the globe—a routine part of business. Managing these teams requires new skills and sensitivities to maximize team and organizational performance.
Emphasizing pragmatism over theory and offering helpful tips instead of vague observations, Manager’s Guide to Virtual Teams helps you bridge the communication gaps created by geographical separation and get peak performance from employees you rarely see. You will learn how to:Keep team members in remote locations motivated and involved Coach for peak performance via e-mail, telephone, teleconference, and videoconference Help widely scattered team members understand their contribution to the business Build consensus for decisions among virtual team members Learn effective communication and feedback techniques for enhancing team performance
Briefcase Books, written specifically for today’s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step by step through everyday workplace situations. Look for these innovative features to help you navigate each page:Clear definitions of key terms and concepts Tactics and strategies for managing virtual teams Tricks of the trade for executing effective management techniques Practical advice for minimizing the possibility of error Warning signs for when things are about to go wrong Examples of successful virtual managing Specific planning procedures, tactics, and hands-on techniques
In over 13 years as a trainer, facilitator and mediator, Gary Harper has taught thousands of people in both the public and private sectors to successfully manage conflict. He also teaches for the Centre for Conflict Resolution at the Justice Institute in Vancouver, BC.
From the Trade Paperback edition.
In Integrity, Dr. Cloud explores the six qualities of character that define integrity, and how people with integrity:Are able to connect with others and build trust Are oriented toward reality Finish well Embrace the negative Are oriented toward increase Have an understanding of the transcendent
Integrity is not something that you either have or don't, but instead is an exciting growth path that all of us can engage in and enjoy.
Successful team building will have far reaching ramifications. You will instantly improve the way employees interact with each other and you improve their ability to solve problems. Better problem solving means better efficiency, increased morale and productivity, and decreased stress, turnover, and operating costs. Teambuilding improves communication, leadership, trust, efficiency, crisis management, and fairness.
In this new, jam-packed, book you will find hundreds of new low or no cost teambuilding games, exercises, and activities that frankly are fun, easy, and quickly implemented. You will find step-by-step instructions and hints on what to do and what not to do.
The programs detailed in this groundbreaking new book will thrill your employees with humor, fun, exciting, memorable, and unique experiences and challenges, while providing your organization with better communication, improved productivity, and higher profitability. Managers will learn how to work as a team, lead successfully, and how to communicate effectively. The atmosphere produced during these sessions helps to keep employees motivated and dynamic. Employees will learn to work together, eliminate stress and burn out, and appreciate the talents of their co-workers while building a sense of corporate identity.
These activities are designed to get full participation, ensuring everyone performs at their highest level, while breaking down barriers, and most importantly, everyone will have fun with little actual cost to your organization.
Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president s garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.
Just as social networking has reclaimed the Internet for humaninteractivity and co-creation, the visual meetings movement isreclaiming creativity, productivity, and playful exchange forserious work in groups.
Visual Meetings explains how anyone can implementpowerful visual tools, and how these tools are being used inSilicon Valley and elsewhere to facilitate both face-to-face andvirtual group work. This dynamic and richly illustrated resourcegives meeting leaders, presenters, and consultants a slew ofexciting tricks and tools, including
Unlocking formerly untapped creative resources for businesssuccess, Visual Meetings will help you and your teamcommunicate ideas more effectively and engagingly.
This expanded edition includes four new chapters, covering recent ideas about human capital, fertility and economic growth, the division of labor, economic considerations within the family, and inequality in earnings.
"Critics have charged that Mr. Becker's style of thinking reduces humans to economic entities. Nothing could be further from the truth. Mr. Becker gives people credit for having the power to reason and seek out their own best destiny."—Wall Street Journal
"It does not matter what function you align yourself to in yourorganization, this book allows you to tap into the secrets thatdrive organizational success. Several books work to define what isperformance improvement and performance technology. This one alsoprovides insights into the Why? And How?"
—Cedric T. Coco, CPT, SVP, Learning and OrganizationalEffectiveness, Lowe's Companies
"Fundamentals of Performance Improvement is full of practicalmodels and tools for improving the world by partnering withcustomers, clients, constituents, and colleagues. It provides apath forward for successful transformation and performanceimprovement at personal, group and collective levels. It is a mustread for leaders and consultants seeking to advance opportunitiesin new and emerging situations."
—Diana Whitney, PhD, president, Corporation for PositiveChange
"If you have an interest in performance improvement, this issimply the best available book on the topic. It addresses thescience and craft as well as the intricacies of how to improveworkplace performance. Van Tiem, Moseley, and Dessinger haveincorporated into this work the best available research on theCertified Performance Technology (CPT) standards andprocess."
—James A. Pershing, Ph.D., CPT, professor emeritus, WorkplaceLearning and Performance Improvement, Indiana University
"Its international flavor, with practitioner comments andexamples drawn from across the world, enhances its appeal as moreand more professionals operate in an increasingly globalcontext."
—Daljit Singh, Asia Pacific Director of Talent Management,Baker & McKenzie, Sydney, Australia
This book includes premium content that can beaccessed from ourWeb site when you register at www.pfeiffer.com/go/vantiem using thepassword professional.
This complete summary of the ideas from Larry Bossidy and Ram Chaean's book "Execution" shows that the gap between what a company promises and the results it actually achieves is the biggest issue facing businesses. This summary names and explains the key building blocks needed by a company for efficient and consistent execution, thus effectively giving you the tools to improve execution in your own company.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your business knowledge
To learn more, read "Excecution" and discover a corporate vision which is squarely grounded in reality.
Praise for Strategy-Driven Talent Management
"Silzer and Dowell's Strategy-Driven Talent Managementprovides a comprehensive overview of the different elements of thebest talent management processes used in organizations today. Thisis a valuable resource for leaders and managers, HR practitionersand anyone involved in developing leadership talent."
—Ed Lawler, Professor, School of Business, Universityof Southern California
"Talent is the key to successful execution of a winning businessstrategy. Strategy-Driven Talent Management by Silzer &Dowell provides a thorough and very practical guide to building andmanaging talent based on the strategic needs of the organization.Business leaders will find this an excellent resource with manyinteresting examples and best practices from leadingcompanies."
—Herbert L. Henkel, Chairman and Chief ExecutiveOfficer, Ingersoll Rand
"Thanks to Strategy-Driven Talent Management, we can movefrom an attractive idea of talent management to practices thatdeliver. This book brings the work of practitioners—thepeople who are inventing, crafting, and shaping the field of talentmanagement—to the forefront. Their collective experiences andinsights will certainly enrich your own research andpractice."
—Cynthia McCauley, PhD, Senior Fellow, Center forCreative Leadership
"It is exciting to see that Rob Silzer and Ben Dowell have givenus the state of the art in 2010 of integrating human resourceissues into strategic management. This volume is a must read forhuman resource and line leaders alike. The journey is far fromover, but this volume of work will chart the course for furtherprogress."
—Noel Tichy, Professor, Management and Organizations,University of Michigan, Ross School of Business
This book is a practical, easy-to-use resource for anyone experienced or notwho is in charge of human resources at a nonprofit. It focuses on HR issues unique to nonprofits and their employees, many of whom work with vulnerable populations. It can help your organization:
- manage volunteers
- maximize the staffs commitment to the mission of the organization
- address performance and team management issues in a small workplace
Youll find answers to the formal and informal HR questions that arise every day on topics like hiring, salaries, benefits and terminations. The book also provides guidance on good practices with an approach that nonprofits will find familiar and friendly.
From mentoring interns to working with senior staff, you’ll get actionable advice for approaching various obstacles in your path. This book is ideal whether you’re a new manager, a mentor, or a more experienced leader looking for fresh advice. Pick up this book and learn how to become a better manager and leader in your organization.Begin by exploring what you expect from a managerUnderstand what it takes to be a good mentor, and a good tech leadLearn how to manage individual members while remaining focused on the entire teamUnderstand how to manage yourself and avoid common pitfalls that challenge many leadersManage multiple teams and learn how to manage managersLearn how to build and bootstrap a unifying culture in teams
As a manager in today’s business world, you can’t just tell your direct reports what to do: You need to help them make their own decisions, enable them to solve tough problems, and actively develop their skills on the job.
Whether you have a star on your team who’s eager to advance, an underperformer who’s dragging the group down, or a steady contributor who feels bored and neglected, you need to coach them: Help shape their goals—and support their efforts to achieve them.
In the HBR Guide to Coaching Employees you’ll learn how to:Create realistic but inspiring plans for growthAsk the right questions to engage your employees in the development processGive them room to grapple with problems and discover solutionsAllow them to make the most of their expertise while compelling them to stretch and growGive them feedback they’ll actually applyBalance coaching with the rest of your workload
Arm yourself with the advice you need to succeed on the job, from a source you trust. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
A bold experiment is taking place these days, as leading-edge companies turn upside down the management paradigm that has dominated corporate thinking for more than one hundred years. Southwest Airlines is perhaps the most visible practitioner, soaring through economic downturns while its competitors slash their budgets and order massive layoffs, but you can find other pioneers of the new approach in almost every industry and market niche. Their secret: a culture of ownership that allows them to tap into the most underutilized resource in business today–namely, the enthusiasm, intelligence, and creativity of working people everywhere.
No one knows more about building a culture of ownership than CEO Jack Stack, who’s been working on one for the past twenty years with his colleagues at SRC Holdings Corporation (formerly Springfield ReManufacturing Corporation). Along the way, they’ve turned their company into what Business Week has called a “management Mecca,” attracting thousands of people representing hundreds of businesses to SRC’s home in Springfield, Missouri. There the visitors learn how to incorporate the ideals and values of SRC’s remarkable corporate culture into their own organizations–and then they go back and do it.
Now, in A Stake in the Outcome, Stack offers a master class on creating a culture of ownership, presenting the hard-won lessons of his own twenty-year journey and explaining what it really takes to build for long-term success. The pioneer of “open-book management” (described in the best-selling classic The Great Game of Business), Stack and twelve other managers began their journey in 1982, when they purchased their factory from its struggling parent company. SRC grew 15 percent a year, while adding almost a thousand new jobs, and the company’s stock price rocketed from 10 cents to $81.60 per share. In the process, Stack discovered that long-term success required constant innovation–and that building a culture of ownership involved much more than paying bonuses, handing out stock options, or setting up an employee stock ownership plan. In a successful ownership culture, every employee had to take the fate of the company as personally as an individual owner would. Achieving that level of commitment was extraordinarily difficult, but Stack realized that the payoff would be enormous: a company that was consistently able to outperform the market.
A Stake in the Outcome isn’t about theory–it’s about practice. Stack draws from his own successes and failures at SRC to show how any company can teach its employees to think and act like owners, including how to implement an effective equity-sharing program, how to promote continuous learning at every level of the organization, how to fire up employees’ competitive juices, how to broaden the concept of leadership and delegate responsibility for the business, and how to build a workforce that is fast on its feet and ready to take advantage of every opportunity. You’ll also learn about other companies that have succeeded in building cultures of ownership–and the lessons they can teach the rest of us.
Written in Jack Stack’s straightforward, witty, no-beating-around-the-bush style, A Stake in the Outcome is like having a one-on-one session with a master entrepreneur and business innovator. It shows managers and executives of companies both large and small how to build a ferociously motivated workforce that is energized and committed to meeting and overcoming the most daunting challenges a company can face.
From the Hardcover edition.
The groundbreaking guide to inspiring 100% performance from employees--updated with expanded research findings
In this new edition of his guide to unleashing employees' full potential, Mark Murphy explains why true employee motivation is not achieved by focusing on making your people "happy." The most effective leaders are the ones who respect their people enough to push them to deliver real results--to become Hundred Percenters.
Basing its conclusions on a detailed study of more than 500,000 leaders and employees, Hundred Percenters, Second Edition, provides the tools and techniques--and the rationale behind them--to help you create an army of employees who don't just do their best—but who also deliver results.
PRAISE FOR THE FIRST EDITION OF HUNDRED PERCENTERS
"Provides the tools managers need to take 'average' employees and create a culture of accountable, fully engaged people. Managers will learn to recognize their leadership style and understand how they, too, can become Hundred Percenters." -- Laura Christiansen, Vice President Human Resources, VTech Communications, Inc.
"Heavily researched and loaded with tools and examples, this book shows you how to challenge your employees to achieve the kind of extraordinary results and innovations that every CEO dreams about. Every leader needs to read this book!" -- Ned Fitch, CEO, Kalahari Tea
"Murphy finds that most workplaces are brimming with untapped talent. Only it's suppressed by goal-setting that discourages big ideas and leaders who focus on happiness rather than greatness." -- Training magazine
Jerry Weissman is the presentations coach to Microsoft,Cisco Systems, and many of America's top executives, includingfounding Yahoo CEO Tim Koogle, Intuit founder Scott Cook, Netflixfounder and CEO Reed Hastings, and many others. The San JoseMercury News says that Weissman's IPO presentation coaching "isworth 10% on a company stock." Learn why your body language andvoice are more important than your words, how to present with poiseand confidence naturally, and how to connect with any audienceemotionally. Filled with illustrative case studies of Barack Obama,Ronald Reagan, George W. Bush, John F. Kennedy, and many others,The Power Presenter will bring out the best in anyone whohas to stand and deliver.
Readers of The Power Presenter will have access to videoclips referenced in the book.
Updated with new case studies and more coverage of the impact andimportance of the Internet in the hiring process, thisindispensable guide has shown tens of thousands of managers andhuman resources professionals how to find the perfect candidate forany position. Lou Adler's Performance-based Hiring is more powerfulthan ever!
"We have chosen Performance-based Hiring because it's acomprehensive process, it's behaviorally grounded, managers andrecruiters find it easy to use, and it works."
-Marshall Utterson, Director Staffing, AIG Enterprise Services,LLC
"Everyone's looking for the perfect means to make effective hiringdecisions. A trained interviewer armed with the right tools is thebest solution. Performance-based Hiring is a proven methodology toget these results."
-John Ganley, Vice President and Chief Talent Officer, QuestSoftware
"Any staffing director that doesn't send all of their peoplethrough Performance-based Hiring training is missing out on toptalent, plain and simple. This should be the standard throughoutthe industry."
-Dan Hilbert, Recruiting Manager, Valero Energy Corporation
"Performance-based Hiring has been the most successful recruitmenttool that we have added to our organization over the past fewyears. In fact, these tools have not only produced amazingoutcomes-in terms of selecting the best fit in an extremely tightlabor market-but with a level of success among our operationscustomers that I have rarely seen with other HR products."
-Trudy Knoepke-Campbell, Director, Workforce Planning,HealthEast(r) Care System
People are the most important asset in any organization, yet managing talent as a cohesive strategy is surprisingly rare. Far too many organizations are stuck in the tradition of letting human resource "silos" separate the components of talent management, rather than encouraging communication, cooperation, and effective integration of these functions.
The Executive Guide to Integrated Talent Management paves the way to integrated talent management by assembling the collective experience and insight of 19 experts who examine research-based theories and current practices in highly successful enterprises. These contributors (including Marshall Goldsmith, Peter Cappelli, Leslie Joyce, and Edward E. Lawler, among others) provide practical advice about how you can adopt effective, state-of-the-art methods in your own organization.
You'll benefit from the different perspectives of these world-renowned thought leaders and practitioners as they explain how to develop a comprehensive strategy that aligns big-picture organizational goals with the challenges of finding and keeping talent. You'll also learn firsthand about the best practices of corporations like 3M, Agilent, GE, Hertz, Cisco, and others who have pioneered efforts to make their organizations perform better through people.
Playing to Strength first looks at how the exaggerated focus on gender differences affects the workplace. It then provides a critical look at a number of current attempts to resolve gender-based conflict, promote fairness, and address gender segregation in the workplace—which efforts work and why, and which are likely a waste of time and money. The rest of the book offers detailed plans for building better gender balance at work, addressing such topics as gender-inclusive teams, mentoring programs, the role of middle managers, and employee resource groups.
From the Trade Paperback edition.
-How to locate, hire and retain the most qualified people for positions.
-What you need to know about the law and regulations to avoid costly legal battles.
-How to organize and administer an effective compensation and benefits plan.
-Training tools and techniques to boots employee motivation and performance.
Keeping to the practical format of the last edition, this book is divided into three parts. The first part contains the classic chapters that describe the roots and principles of andragogy, including a new chapter, which presents Knowles’ program planning model. The second part focuses on the advancements in adult learning with each chapter fully revised updated, incorporating a major expansion of Androgogy in Practice. The last part of the book will contain an updated selection of topical readings that advance the theory and will include the HRD style inventory developed by Dr. Knowles.
This new edition is essential reading for adult learning practitioners and students and HRD professionals. It provides a theoretical framework for understanding the adult learning issues both in the teaching and workplace environments.
¿ How and why the role of training and development professionals is changing
¿ Impacts ranging from globalization and demographics to hybrid career paths
¿ What future learning systems will look like
¿ Leveraging emerging technologies and new approaches to collaboration
¿ Measuring training ROI
¿ Using training to develop new sources of talent
¿ Helping employees discern fact from opinion
¿ Applying powerful new insights into how adults learn
¿ Teaching agility
¿ Making person-centered learning work
¿ Getting more value from informal learning
¿ Using stretch assignments to strengthen critical thinking
¿ Leveraging "new experts" within and beyond your organization
For all HR leaders and specialists with direct or indirect responsibility for organizational learning, including Directors of Learning and Development, Directors of Talent Management, Chief Learning Officers, HR Training Managers, and trainers
“Now more than ever before, organizations need to build and maintain a culture of trust and collaboration. This updated edition of Building Team Power brings Tom Kayser’s important concepts to a new generation of leaders. Read this book and take its lessons to heart—you can’t afford not to.”
—Ken Blanchard, coauthor of The One Minute Manager® and Lead with LUV
“A must-read for individuals wishing to build successful teams in today’s complex, highly interconnected, and global environments. Having worked directly with Tom over the years, I can confirm that his principles work!”
—Jim Stoffel, Executive Partner, Trillium-Group, LLC, and previously Senior Vice President, Eastman Kodak and Vice President and General Manager, Xerox
“A well-organized toolkit of ready-to-use techniques to enable fast, cross-silo, teambased problem solving and value creation—critical new capabilities in our increasingly competitive industry!”
—Dr. Jean A. Dames, Senior Manager, Strategic Sales & Leadership Effectiveness, American Express
“Tom Kayser is an author worth reading. His book, Building Team Power, is about how to help teams collaborate and win in today’s highly competitive marketplace. This is a significant addition to the existing business literature on work team collaboration. Read it and become a better leader.”
—John Vester III, Principal, Ernst & Young Transaction Advisory Service
“Tom Kayser delves into the intrinsic values that unleash the full potential of teams. Building Team Power is a must for every leader!”
—Rose Fass, Founder and CEO, fassforward consulting group
“Building Team Power is to your team what the owner’s manual is to your car: the onestop resource for how it works, how to maintain it, and what to do first if it breaks down.”
—Ed Muzio, CEO, Group Harmonics, Inc.; author of Make Work Great
After 30 years at Xerox and in the course of his consulting work, Tom Kayser discovered a major shift in how people work. The old school of rigid “command-and-control” management no longer gets results. To stay productive and competitive in today’s world, the key word is “collaboration.” By studying and isolating what makes teams succeed in the workplace, Kayser has developed a system of proven team-building techniques that anyone can apply to his or her own group situations. His step-by-step program shows you how to:Solve problems faster, smarter, and better Delegate work more effectively and efficiently Manage conflicts and interpersonal issues Build mutual trust among your people Make wiser decisions at every level
Building Team Power is filled with clear examples and powerful exercises to help you put theory into practice. You’ll discover seven proven strategies for improving your team, key brainstorming techniques for group meetings, analytic tools for problem solving, and a six-step collaborative model for all occasions. You’ll learn how to capture your market, reduce costs, and improve quality by unleashing the untapped, collaborative genius of your people and your teams. You’ll find out how to do things right the first time, every time, adding value to your products and services while being more agile and responsive than your competitors. Plus, you’ll read a fascinating case study of one company dealing with budget cuts in today’s tough economy. This is how you unlock the collaborative power of the people around you.
Visual Leaders explores how leaders can support visioningand strategy formation, planning and management, andorganizationchange through the application of visual meeting andvisual team methodologies organization wide—literally"trans-forming" communications and people's sense of what ispossible. It describes seven essential tools for visualleaders—mental models, visual meetings, graphic templates,decision theaters, roadmaps, Storymaps, and virtualvisuals—and examples of methods for implementation throughoutan organization.Written for all levels of leadership in organizations, fromdepartment heads through directors, heads of strategic businessunits, and "C" level executivesExplores how communications has become interactive and graphicand how these tools can be used to shape direction and align peoplefor implementationBrings tools, methods and frameworks to life with stories ofreal organizations modeling these practices
Visual Leaders answers the question of how designthinking and visual literacy can help to orient leaders to thecomplexity of contemporary organizations in the private,non-profit, and public sectors.
“Sheridan outlines simple but powerful steps to take in creating and maintaining an organization that fosters an environment with similar attraction.”
—Marshall Goldsmith, Ph.D., international bestselling author of MOJO and What Got You Here Won’t Get You There
“A compelling case for and guide to the creation of a high engagement/high performance workforce.”
—Douglas R. Conant, retired president and CEO, Campbell Soup Company; New York Times bestselling author of TouchPoints
“It’s impossible for any company to have a monopoly on talent. But it is possible to have the best culture. Sheridan shares insights and best practices for creating an engaging culture where associates can grow and thrive.”
—Frits van Paassche n, president and CEO, Starwood Hotels & Resorts Worldwide, Inc.
“A long time ago I discovered that when employees are passionate about their work, customers are passionate about the company. Kevin Sheridan knows that secret too. His insights on finding the right people and getting them engaged can change your culture forever.”
—Quint Studer, founder of Studer Group, 2010 Malcolm Baldrige National Quality Award recipient
“This book is filled with practical ideas, illuminating case stories, and fresh perspectives to stir employee engagement in any organization.”
—Pamela Meyer, Ph.D., author of From Workplace to Playspace: Innovating, Learning and Changing through Dynamic Engagement
About the Book:
The perils of a disengaged workforce are well known—low productivity, high employee turnover, and failure to meet organization-wide goals. Less well known is what to do about it. How do you create a workforce that is always ready, able, and eager to take the organization to the next level?
You have to create a MAGNETIC CULTURE.
As CEO of leading employee survey and HR consulting firm HR Solutions, Inc., Kevin Sheridan knows how it’s done—and in Building a Magnetic Culture, he shares all his secrets.
Building a Magnetic Culture explains what engages and motivates employees and how to create an environment in which employees can thrive. Drawing on years of research and real-world examples from his consulting experience, Sheridan gives you the strategies and tactics you need to transform your company by creating and sustaining a Magnetic Culture.
Providing benchmarking and best practices, as well as interviews with executives and HR professionals at companies that boast the highest levels of employee engagement, Sheridan outlines an easy-to-follow plan that:Attracts the most talented people—and retains them Makes employees feel they are part of the value that their organization creates Increases Employee Engagement and drives productivity Boosts creativity and problem solving
According to HR Solutions’ own employee survey results, actively engaged employees show four times more satisfaction in their work and are four times less likely to leave than disengaged employees are. Is there a reason not to make building a Magnetic Culture your top priority?
Simply put, organizations that place a high value on actively cultivating a culture of engagement stand apart from their competition and enjoy superior business results.
Employees filed more than 95,000 discrimination, harassment and retaliation claims against their employers in 2008, with the biggest jump occurring in age discrimination and retaliation claims. In these tough economic times, it's evident that more employees are considering taking their grievances to court.
Enter The Essential Guide to Workplace Harassment & Discrimination, the essential reference for human resources professionals, managers and supervisors who are responsible for addressing and preventing harassment and discrimination problems in the workplace. Taking into consideration the practical realities of applying the law in everyday situations, this guide answers common questions that you're likely to encounter regularly.
Though you'll read thorough explanations, in plain English, of the important legal principles that professionals must understand in order to deal with discrimination in the workplace, you'll also get samples, quizzes and scenarios that will help you to apply these principles in real-world situations. Find guidance on:
. what harassment is and how to stop it
. when and how discrimination occurs
. how to draft and communicate effective policies
. how to conduct training
. how to handle employee complaints and investigate claims thoroughly
. how to protect the company with proper documentation
. what to expect if an employee files a charge or lawsuit
The Essential Guide to Workplace Harassment & Discrimination is packed with legal strategies and information for busy managers, giving you the tools to protect your employees -- and the company -- from workplace harassment and discrimination.
- Download forms for book on nolo.com