Cathy, an experienced foster carer, is pressured into taking Jodie as a new placement. Jodie's challenging behaviour has seen off five carers in four months but Cathy decides to take her on to protect her from being placed in an institution.
Jodie arrives, and her first act is to soil herself, and then wipe it on her face, grinning wickedly. Jodie meets Cathy's teenage children, and greets them with a sharp kick to the shins. That night, Cathy finds Jodie covered in blood, having cut her own wrist, and smeared the blood over her face.
As Jodie begins to trust Cathy her behaviour improves. Over time, with childish honesty, she reveals details of her abuse at the hands of her parents and others. It becomes clear that Jodie's parents were involved in a sickening paedophile ring, with neighbours and Social Services not seeing what should have been obvious signs.
It’s clear that Josie needs psychiatric therapy, but instead Social Services take Jodie away from her, and place her in a residential unit. Although the paedophile ring is investigated and brought to justice, Jodie’s future is still up in the air. Cathy promises that she will stand by her no matter what – her love for the abandoned Jodie is unbreakable.
From the age of 3, Vanessa lived in daily terror of her mother's unpredictable rage. If she was 'naughty', her mother would lash out at her – with beatings, torture, starvation and making Vanessa sleep in their garden's pigsty, tied up like an animal. Her mother said her punishments were God's revenge on her for being the devil's child. Her father lived in denial of her suffering.
When she was 6 years old, Vanessa's grandfather began to sexually abuse her – to her despair, aided and abetted by both her mother and grandmother. At eight years old, she then discovered that the 'mother' who hated her so much had adopted her as a baby and would never love her as her own.
At the most horrific times of Vanessa's abuse, she nearly lost all hope that she would escape her prison, until mysterious things started to happen to her that allowed her to fight back.
This is the story of how Vanessa survived a childhood that nearly destroyed her and how her secret led her out of the horrors of her past.
Alice, aged four, is snatched by her mother the day she is due to arrive at Cathy's house. Drug-dependent and mentally ill, but desperate to keep hold of her daughter, Alice's mother snatches her from her parents' house and disappears.
Cathy spends three anxious days worrying about her whereabouts before Alice is found safe, but traumatised. Alice is like a little doll, so young and vulnerable, and she immediately finds her place in the heart of Cathy's family. She talks openly about her mummy, who she dearly loves, and how happy she was living with her maternal grandparents before she was put into care. Alice has clearly been very well looked after and Cathy can't understand why she couldn't stay with her grandparents.
It emerges that Alice's grandparents are considered too old (they are in their early sixties) and that the plan is that Alice will stay with Cathy for a month before moving to live with her father and his new wife. The grandparents are distraught – Alice has never known her father, and her grandparents claim he is a violent drug dealer.
Desperate to help Alice find the happy home she deserves, Cathy's parenting skills are tested in many new ways. Finally questions are asked about Alice's father suitability, and his true colours begin to emerge.
From as early as three years old, Juliana, Celeste and Kristina were treated as sexual beings by their 'guardians' in the infamous religious cult known as the Children of God. They were made to watch and mimic orgies, received love letters and sexual advances from men old enough to be their grandfather, and were forced into abusive relationships. They were denied access to formal schooling, had to wander the streets begging for money, and were mercilessly beaten for 'crimes' as unpredictable as reading an encyclopaedia.
Finally, unable to live with the guilt of what had happened to her children, their mother escaped with Kristina, cutting herself off from her remaining children in a bid to save at least one child. Desperate to save her sisters, Kristina eventually returned to the place of her torture to free Celeste. Years later, Juliana found the courage to escape, knowing that the child she was carrying would be subjected to the same fate if she did not.
Now the three sisters have finally come together to reveal in full and horrific detail their existence within the Children of God cult. Their stories reveal a community spread throughout the world and its legacy of anorexia, depression, drug abuse, suicide and even murder. Lives are ripped apart and painstakingly mended with a shared strength that finally enabled the sisters to free themselves from the shadows of their past.
In Please Don’t Take My Baby, Jade, 17, is pregnant, homeless and alone when she’s brought to live with Cathy. Jade is desperate to keep her baby, but little more than a child herself, she struggles with the responsibilities her daughter brings.
Cathy knows that Jade loves her daughter with all her heart, but will she be able to get through to Jade in time to make her realise just how much she might lose?
I Miss Mummy is the true story of Alice, aged four, who is snatched by her mother the day she is due to arrive at Cathy's house. Drug-dependent and mentally ill, but desperate to keep hold of her daughter, Alice's mother takes her from her parents' house and disappears.
Clive, a thirteen-year-old victim of terrifying demonic visions, tells frightening stories of abuse and imprisonment. Could they be genuine?
Patrick, twelve, bravely setting out to find the truth about his birth family - however painful it may be ...
Six-year-old Johnny, tiny and undernourished, desperately tries to recover from a brain-injury inflicted by his drunken and violent father ...
At fourteen, Katie is so aggressive that the authorities have put her in special care, away from other children. What could be the cause of such fury?
And in a grim island prison, a lumbering bully ponders his crimes against his twin children, Larry and Francey - while his sadistic and conniving wife, the real monster behind his actions, tries to fool the state into returning the traumatised boy and girl to her care.
Maria's dad was a pimp, living in a world of thieves and street-walkers. Her mother, tiring of turning tricks for her husband, walked out, leaving the children in his chaotic, violent and sometimes cruel care. By the age of nine, Maria's father was abusing her and getting a prostitute friend to dress her up in stockings and make-up. By the time she was fourteen he was selling her on the streets of the red light district in Norwich.
Despite everything Maria still loved her swaggering and sometimes charming father and found it hard to sort out her own feelings. At fifteen she ran away to King's Cross with an older lover who turned out to be just another pimp. Furious at losing a nice little earner her father involved the police and both he and the other man were jailed for living off Maria's immoral earnings. Only then could Maria escape her traumatic childhood and follow her dream of becoming a mother.
Working at the front-line on the streets of London can be thrilling, frightening, rewarding, infuriating, and sometimes plain hilarious.
In this eye-opening account of on-the-beat policing, Delito narrates some of his most interesting cases – from working undercover in a city club to being ambushed in the London riots – as well as taking us through the gadgets, procedures, and lingo that go with life at the other end of a 999 call.
From the team that brought you the bestselling CONFESSIONS OF A GP and CONFESSIONS OF A MALE NURSE comes CONFESSIONS OF A POLICE CONSTABLE: a book that will shine a light on the gripping, touching and shocking realities of life as a city police constable.
What did you do at work today?
Beginning with a brief history of assessment, the book explains how to effectively engage in outcomes-based assessment, presents strategies for addressing the range of challenges and barriers student affairs practitioners are likely to face, addresses institutional, divisional, and departmental collaboration, and considers future developments in the assessment of student success.
One feature of the book is its use of real case studies that both illustrate current best practices in student affairs assessment that illuminate theory and provide examples of application. The cases allow the authors to demonstrate that there are several approaches to evaluating student learning and development within student affairs; illustrating how practice may vary according to institutional type, institutional culture, and available resources.
The authors explain how to set goals, write outcomes, describe the range of assessment methods available, discuss criteria for evaluating outcomes-based assessment, and provide steps and questions to consider in designing the reflection and institutional assessment processes, as well as how to effectively utilize and disseminate results. Their expert knowledge, tips, and insights will enable readers to implement outcomes-based assessment in ways that best meet the needs of their own unique campus environments.
Tom endured years of horrific abuse which led to years of silence and self-torture. He grew up to be a troubled man, stumbling through care homes, schools, borstal and eventually prison. The damage that was done to him in those early years had destroyed his life.
Then, one day, Tom read a newspaper article which unlocked the terrible memories he'd kept hidden for over forty tormented years. And a painful battle for justice began...
Beyond Heroes shows the reader, step by step, how ThedaCare teams developed the system, using the stories of its doctors, nurses and administrators to illustrate. The book explores each of the eight essential components of the lean system, from front-line problem solving with the scientific method to daily team huddles and creating standard work for leaders all the way to the top of an organization. Finally, the author introduces four executives from healthcare systems across North America who have implemented ThedaCare’s system and share the lessons they learned along the way.
Beyond Heroes is not just a call to action or an argument for a better healthcare system. It is a necessary roadmap through the rocky terrain ahead, one that healthcare leaders can customize to their special needs.
For ten years the children's cries for help were ignored and misunderstood in the naive social-work climate of the late 1950s, and this heartbreaking personal account of cruelty and neglect reveals the effect this maltreatment had on their ability to adjust to a normal adult life.
Say Nothing was written as a voice of support for all abused children who are afraid or were never given the chance to tell their story.
This is an excellent tool for anyone preparing to take the national licensing exam or a current licensed administrator needing a good review.” Score: 93, 4 Stars
-- Doody’s Medical Reviews for the Sixth Edition
The seventh edition of this classic review guide for nursing home administration licensure is revised and updated to reflect new information as recently mandated for the federally required national exam. It is based on the same format as the actual exam and provides an easy-to-use, effective way to review essential concepts and practice test-taking skills.
The seventh edition reflects all changes to the new exam and includes over 600 test questions with answer keys, full-length rationales, and new content specific to the NAB exam. With core information on management, governance, and leadership; finance and business; environment; resident and patient care; and human resources--plus savvy test-taking strategies--it includes everything you need for exam success.
New to the Seventh Edition:
New questions and answers reflecting all updates and revisions
New laws and federal regulations
Impacts of the ACA on long-term care
2015 Federal Requirements for Electronic Health Records
New RAI (Resident Assessment Instrument)
New Quality Indicators
New Lifestyle Safety Code Inspection Processes
New ICDM-10 International Classification of Diseases-Modified
New topics including transportation options, customer care, data security, social media, contractual agreements, information management and technology, and much, much more
600+ questions with answer key and extensive rationales
Core information on management, governance, and leadership; finance and business; environment; nursing: resident/patient care; and human resources
Test-taking strategies for success
Craig, the little boy who can't speak English, isn't allowed to use his real name and hides food around his playschool, afraid he'll be hungry again. His parents are trying to make a fresh start, but their gangland bosses are about to catch up with the family and Craig will pay a terrible price...
Edgar is a twelve-year-old boy who nobody wants, not even the staff at the residential unit where he lives. Just when it seems that there might be a way of getting through to Edgar, his mother reveals a secret that changes everything ...
Vinnie is a teenage boy who knows exactly what his gangster father is capable of, of how he makes problems disappear. He also knows that he had become a very big problem for his father ...
... One man's fight to give these children the future they deserve.
With a vivid sense of humanity, DeParle demonstrates that although we live in a country where anyone can make it, generation after generation some families don’t. To read American Dream is to understand why.
"This is an excellent tool for anyone preparing to take the national licensing exam or a current licensed administrator needing a good review." Score: 93, 4 Stars. --Doody's Medical Reviews
This revised and updated study guide is based on the same format as the actual exam and provides an easy-to-use, effective way to review essential concepts and practice test-taking skills. This up-to-date guide reflects the latest changes in the domains of practice for nursing home administrators covering core information on nursing governance, business and finance, human resources, and resident and patient care nursing.
New questions and answers are included in this study guide to reflect the revised sixth edition of Nursing Home Administration to cover new laws and regulations, federal guidelines to surveyors, quality indicators, resident assessment instrument, safety code inspection process, and new ICDM-10. With over 800 test questions, 1,000 key terms and concepts, and answer keys (some with full explanations) -- this is the essential resource for anyone looking to pass the licensing exam.
When her mother abandoned her to the protection of the home, Sue was soon to discover that behind the welcoming doors of this reputedly kind-hearted organisation lay a world steeped in lies, cover-ups, victimisation and abuse. At its heart was Boagey, whose perverse bullying was targeted at Sue. Her attacks quickly progressed from the gratuitous punishment of an innocent child to sordid gratification of her sexual whims.
Sue's story is one of institutional abuse - of physical, mental and emotional torture of the most appalling kind - but it also a story full of joy, humour and many victories - small and large - against her abusers.
Utterly compelling and shockingly revelatory, No Way Home will astound, move and inspire.
When Shane meets her, Gillian is starving herself to death and in thrall to a mother more interested in abusing and manipulating her daughter than cherishing and protecting her. Though he tries to help, it seems Shane is just another adult destined to fail Gillian ...
For the daughter of disturbed violent parents, Connie is an amazingly well-adjusted A-grade student. But when Shane finally gets behind the facade, he unearths a shattering truth behind her apparent normality ...
Cordelia, Victor and Ibar are three loving siblings left with a hopelessly alcoholic neglectful father. It’s a race against time to see if their father can ever become the kind of Dad he wants to be, or if they are destined to be split up and sucked into the childcare merry-go-round ...
How bad is it? According to Pulitzer Prize–winning journalist David Cay Johnston, most Americans, in inflation–adjusted terms, are now back to the average income of 1966. Shockingly, from 2009 to 2011, the top 1 percent got 121 percent of the income gains while the bottom 99 percent saw their income fall. Yet in this most unequal of developed nations, every aspect of inequality remains hotly contested and poorly understood.
Divided collects the writings of leading scholars, activists, and journalists to provide an illuminating, multifaceted look at inequality in America, exploring its devastating implications in areas as diverse as education, justice, health care, social mobility, and political representation. Provocative and eminently readable, here is an essential resource for anyone who cares about the future of America—and compelling evidence that inequality can be ignored only at the nation’s peril.
According to the U.S. Census Bureau, in recent years there were approximately 21.8 million veterans in the United States. When not on duty, 20 percent of these veterans do not have health coverage. This book will help you discover all you could be receiving for your dedicated service to this country. Author Bruce C. Brown provides all the details you need to know in order to receive your maximum benefits.
Still serving in the U.S. Coast Guard, Brown understands what it takes to be in the military and knows the difficulties of navigating all of the government programs and policies. Thatâe(tm)s why he has gathered everything you need to know here, in one great resource. Topics included are: health care, disability compensation, the Post-9/11 GI Bill, scholarships, grants, military discounts, VA loans, vocational rehabilitation and employment, hospitals and facilities, and much more.
Take the next step for yourself and your familyâe(tm)s future by finding out what veteransâe(tm) benefits you qualify for, and apply for them today using this book as your guide. Thank you for your service.
Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company presidentâe(tm)s garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.
Bobby and Micky, six and four, controlled from beyond the grave by their evil father ...
Mina, seventeen, who has Downs Syndrome, desperate to be like everyone else, falling into the hands of men who abuse her trust ...
Sylvie, a fourteen-year-old mother being pimped by her father ...
Twins Larry and Francey, ten, scarcely human after an upbringing of savage and unimaginable cruelty ...
One inspiring account of how one man got to know these wounded children and tried to give them hope - and a future.
Patashnik peers into some of the most critical arenas of domestic-policy reform--including taxes, agricultural subsidies, airline deregulation, emissions trading, welfare state reform, and reform of government procurement--to identify the factors that enable reform measures to survive. He argues that the reforms that stick destroy an existing policy subsystem and reconfigure the political dynamic. Patashnik demonstrates that sustainable reforms create positive policy feedbacks, transform institutions, and often unleash the ''creative destructiveness'' of market forces.
Reforms at Risk debunks the argument that reforms inevitably fail because Congress is prey to special interests, and the book provides a more realistic portrait of the possibilities and limits of positive change in American government. It is essential reading for scholars and practitioners of U.S. politics and public policy, offering practical lessons for anyone who wants to ensure that hard-fought reform victories survive.
"Since there are few books available on this topic that are this comprehensive and well-organized, this book should be of value to anyone interested in the topic of assisted living facilities in the U.S." Score: 98, 5 stars.óDoodyís Medical Reviews
"This book is much needed. It offers a practical approach to key issues in the management of an assisted living facility... It is especially pleasing to see the long needed collaboration between nursing, social services, and education that is reflected by the training of the authors. This book is an important milestone for the field of aging and assisted living administration."
From the Foreword byRobert Newcomer, PhD,
Department of Social and Behavioral Sciences
University of California-San Francisco
Assisted Living Administration and Management contains all the essentials for students new to the field, as well as nuanced information for professionals looking to fine-tune their skills. This comprehensive resource provides deeper insights to address the ever-changing world of the assisted living community, containing effective best practices and model programs in elder care. The authors provide the necessary tools and tips to maximize the overall health, safety, and comfort of residents.
This landmark reference, for assisted living and senior housing administrators as well as graduate students, contains the most practical guidelines for operating assisted living facilities. It offers advice on hiring and training staff, architecture and space management, and more. This multidisciplinary book is conveniently organized to cover the most crucial aspects of management, including organization; human resources; business and finance; environment; and resident care.Key Features:
Highlights the most effective practices and model programs in elder care that are currently used by facilities throughout the United States Contains useful details on business and financial management, including guidelines for marketing, legal issues and terms, and public policy issues Includes chapters on environmental management, with information on accessibility, physical plant maintenance, and disaster preparedness Emphasizes the importance of holistic, resident care management, by examining the biological, psychological, and social aspects of aging Enables students to evaluate, analyze, and synthesize information on how to operate assisted living facilities
Change agents from Seattle Children’s Hospital, Jefferson Healthcare, and The Everett Clinic in Washington; Memorial Care in California; and Minnesota Children’s Hospital and Clinics all make contributions to this book. Each one tells of challenges overcome through continuous improvement. Providing both example and inspiration, these organizations stand as proof that effective mindful change is feasible. Their stories of hard-gained progress is for healthcare professionals who have the willingness to look critically at their work and the tenacity to find better, less wasteful ways to deliver safe, high-quality care.
Seattle Children’s Hospital will change your mind about what’s possible.
Joan Wellman and her colleagues provide examples of dramatic performance improvements. Using their practical examples, you can be on your way to becoming a leader who transforms your organization, empowers your team, adds value, and saves lives.—Ken Graham, CEO, El Camino Hospital, Mountain View, California
... Pat Hagan and his colleagues tell a compelling story of change at an enormously prestigious institution .... It is a story of humility and the courage to go outside of healthcare to learn. ... while 10 years ago, lean in healthcare was interesting, today it is essential.—J. Michael Rona, Rona Consulting Group
Joan Wellman and co-authors Pat Hagan and Howard Jeffries are true pioneers in the lean healthcare world. Their book... puts lean into the right context for healthcare leaders and change agents. ...Engaging and well-written, I recommend it highly.
—Mark Graban, author of Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction
The sixth edition of Nursing Home Administration contains essential information to prepare an individual for licensure and employment as a nursing home administrator. This book addresses all regulatory pieces of information to provide readers with an overview of the entire process of managing a nursing facility. This edition has been updated to reflect the most accurate and up-to-date information to reflect new legislation and regulations passed since previous edition in 2008.
This textbook serves as a roadmap for studying and understanding all the various requirements-management, human resources, finance and business, industry laws and regulations, and patient care. It demonstrates how all components fit together to form the coordinated activity set required of a successful nursing home administrator.
Key Features:Formatted according to licensing examination and guidelines of the National Association of Boards of Examiners of Nursing Home Administrators New federal guidelines to surveyors New resident assessment instrument Updated figures and tables New life safety code inspection processes New ICDM-10 (International Classification of Diseases-Modified) Sub-set of federal forms included in appendices Web references to enable the reader to successfully navigate the nursing home administration field
This workbook provides more than 50 questions and exercises designed to empower those with physical loss and disability to better understand and accept their ongoing processes of loss and recovery. The exercises in Coping with Physical Loss and Disability were distilled from ten years of clinical social work experience with clients suffering from quadriplegia, paraplegia, amputation, cancer, severe burns, HIV/AIDs, and neuro-muscular disorders arising from accidents, injury, and disease. About the Author
Rick Ritter, MSW, a disabled veteran and social worker, has worked with more than a hundred clients who have experienced physical loss and disability. This workbook is a distillation of the very best questions and exercises to draw the client towards re-taking control of their life. He has competed in international events for disabled athletes. Ritter was also a major contributor to "got parts? An Insider's Guide to Managing Life Successfully with Dissociative Identity Disorder." He currently resides in Ft. Wayne, Indiana. Series Info
"Coping with Physical Loss and Disability: A Workbook" is the second book in the "New Horizons in Therapy Series." This series is specifically designed to empower clients to work on their own in a therapeutic setting. As many therapists will state, it's often what the client does outside the session that can make the biggest difference in recovery. What People Are Saying
This workbook is a very good stimulus for focusing on issues that are crucial for better coping with loss and disability. Just putting the questions with the blanks together is a great opportunity for self-reflection and might greatly help people raise their consciousness. As I believe the saying goes 'If you do not help yourself, then no one will be able to help you.'"
-Beni R. Jakob, Ph.D, Israeli Arthritis Foundation (INBAR)
"Ritter provides a valuable self-care plan for those suffering from the loss of physical capacity. He also shows readers how to find the mental, emotional and spiritual encouragement critical to the healing process." -Georgiann Baldino, Author and cancer support-group facilitator
"Losing one's bodily integrity or functioning ('physical loss') provokes mourning and a distorted self-image. The horror and recoil that disabilities elicit in the healthy only compound the victim's sense of deprivation and worthlessness. Though slender, the workbook is indispensable to victims of physical loss, their nearest and dearest, medical staff, and psychotherapists or grief counselors."
-Sam Vaknin, Ph.D., author of Malignant Self Love: Narcissism Revisited
"Rick Ritter captures the depth of the emotional pain in the aftermath of physical loss and disability. This workbook format will surely provide a sense empowerment to those who feel helpless in these situations."
-Rev. James W. Clifton, Ph.D., LCSW
"I found the workbook useful in addressing the various aspects of the physical loss. The examples given by the author are very relevant and will help the sufferer relate to similar situations. I recommend the workbook to those who are trying to heal from past traumas or to those who are trying to help their near and dear heal."
- S.V. Swamy, Holistic Healer and editor of Homeopathy For Everyone
“After the dramatic announcement, and once sure we were all looking at the tragedy playing out before us, she took a bottle of sleeping pills out of her purse, and swallowed the entire contents, using vodka as the lubricant.” —excerpt from page 44
Through determination, a deep faith in God, and belief in himself, Douglas MacKinnon has taken the pains of his childhood and turned them into the fuel of compassion. Through his words, you can do the same.
A Memoir with a Message
It’s impossible for most of us to imagine what it would be like, as a nine-year-old child, to have your own mother empty her .45 pistol into your cardboard bedroom wall, bullets flying above your head, as you hold your baby sister close to protect her. We can’t imagine this, but Doug MacKinnon can. Doug can do more than imagine—he can remember.
This very personal memoir is both heartbreaking and highly inspirational. In it, Douglas MacKinnon weaves his astounding story as a desperately poor child and his triumphant transition from living in abject squalor to becoming a White House writer who now has the political influence to change the system—especially as it affects children.
But this book is more than the story of one man’s personal journey; it is a memoir with a message. Through this message, the author not only inspires readers to move beyond their own difficulties, he also calls both political parties to task for their shameful neglect of tens of millions of Americans. You’ll be riveted to the story, moved to compassion, and inspired to see the world through new eyes.
Through the course of the year, Shane attempts to bring order to this motley group and we learn the stories of some of the other children in the crèche: Milandra, an angry, violent four year old, the daughter of a Nigerian father and Irish mother; Rufus, a gypsy child who is direly neglected; Julie, a tiny, painfully shy little girl with Down's Syndrome. How is Shane ever to find a way to communicate with and ultimately befriend such diverse and challenging personalities? Then one afternoon, Gus, the class tear away, receives the gift of a blue crayon - a crayon he claims is magic. And Shane begins to wonder if this magic could be the answer to all his problems ...
Shane Dunphy's moving portrait of a year at Little Scamps is a testament to the redemptive power of love and nurturing, of finding oneself through the care of others, as well as finding the secret of a girl who couldn't smile.
From the Paperback edition.
Developing Practice Competencies
A Foundation for Generalist Practice
"This is the textbook I have been waiting for. The author engages the reader from the very beginning. It includes comprehensive coverage of EPAS standards and practice behaviors that any social work instructor would be delighted with. Mark Ragg's explanation of social work concepts and practice skills is very readable and well illustrated. This textbook will enhance social work students' self-confidence in their skills as beginning practitioners. This is an author who clearly knows how to engage and excite social work students about contemporary social work. Strongly recommended for generalist practice programs!"
—Mary Fran Davis, LCSW
Austin Peay State University, Clarksville, Tennessee
An applied, experiential introduction for the development of generalist practice skills in the helping professions
Designed to help students in social work and human services programs establish a solid skill foundation for professional practice, Developing Practice Competencies holistically organizes this content knowledge through a consistent framework integrated throughout the book.
Developing Practice Competencies explores:
How to build on current interpersonal skills to develop a professional identity and a specialized repertoire of intervention skills
How to work competently with diverse client groups taking into account the cultural and social contexts of each client situation
Ways to engage individuals and larger client systems in focused work toward client-specific goals
Successfully managing the nuances and challenges of the helping relationship
Combining specific skills for use in evidence-based models
Filled with rich examples, role-plays, and exercises, Developing Practice Competencies covers the foundation competencies necessary for students preparing to work with individuals, families, groups, organizations, and communities on behalf of underserved and socially compromised people.
An accompanying DVD offers video of the practice skills in action and electronic versions of exercises for classroom discussions.
Winner of a Shingo Research and Professional Publication Award!
Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience takes you on the journey of of Virginia Mason Medical Center's pursuit of the perfect patient experience through the application of lean principles, tools, and methodology. The results speak for themselves, including: An innovative patient safety alert system Reduction in professional liability insurance expenses Foundational changes that make it possible for nurses to spend 90% of their time with patients A computerized module that sorts through electronic medical charts and automatically identifies when disease management and preventative testing due
Over the last several years Virginia Mason has become internationally known for its journey towards perfection by applying the Toyota Production System to healthcare. The book takes readers step by step through Virginia Mason's journey as it seeks to provide perfection to its customer – the patient. This book shows you how you use this system to transform your own organization.
Dead on Arrival stands alone in accounting for the failure of national or universal health policy from the early twentieth century to the present. As importantly, it also suggests how various interests (doctors, hospitals, patients, workers, employers, labor unions, medical reformers, and political parties) confronted the question of health care--as a private responsibility, as a job-based benefit, as a political obligation, and as a fundamental right.
Using health care as a window onto the logic of American politics and American social provision, Gordon both deepens and informs the contemporary debate. Fluidly written and deftly argued, Dead on Arrival is thus not only a compelling history of the health care quandary but a fascinating exploration of the country's political economy and political culture through "the American century," of the role of private interests and private benefits in the shaping of social policy, and, ultimately, of the ways the American welfare state empowers but also imprisons its citizens.
When President Roosevelt took the oath of office in March 1933, he was facing a devastated nation. Four years into the Great Depression, a staggering 13 million American workers were jobless and many millions more of their family members were equally in need. Desperation ruled the land.
What people wanted were jobs, not handouts: the pride of earning a paycheck; and in 1935, after a variety of temporary relief measures, a permanent nationwide jobs program was created. This was the Works Progress Administration, and it would forever change the physical landscape and the social policies of the United States.
The WPA lasted for eight years, spent $11 billion, employed 8½ million men and women, and gave the country not only a renewed spirit but a fresh face. Under its colorful head, Harry Hopkins, the agency’s remarkable accomplishment was to combine the urgency of putting people back to work with its vision of physically rebuilding America. Its workers laid roads, erected dams, bridges, tunnels, and airports. They stocked rivers, made toys, sewed clothes, served millions of hot school lunches. When disasters struck, they were there by the thousands to rescue the stranded. And all across the country the WPA’s arts programs performed concerts, staged plays, painted murals, delighted children with circuses, created invaluable guidebooks. Even today, more than sixty years after the WPA ceased to exist, there is almost no area in America that does not bear some visible mark of its presence.
Politically controversial, the WPA was staffed by passionate believers and hated by conservatives; its critics called its projects make-work and wags said it stood for We Piddle Around. The contrary was true. We have only to look about us today to discover its lasting presence.
From the Hardcover edition.
This comprehensive, practice-oriented text illustrates how healthcare organizations can gain a competitive edge through superior operations – and demonstrates how to achieve them. Underscoring the importance of a strategic perspective, the book describes how to attain excellence in the four competitive priorities: quality, cost, delivery, and flexibility. The competitive priorities are interrelated, with excellent quality laying the foundation for performance in the other competitive priorities, and with targeted improvement initiatives having synergistic effects. The text stresses the benefits of aligning the entire operations system within the parameters of a business strategy. It equips students with a conceptual mental model of healthcare operations in which all concepts and tools fit together logically.
With a hands-on approach, the book clearly demonstrates the “how-tos” of effectively managing a healthcare organization. It describes how to negotiate the different perspectives of clinicians and administrators by offering a common platform for building competitive advantage. To bring the cultural context of a healthcare organization to life, the book engages students with a series of short vignettes of a fictitious healthcare organization as it strives to achieve the status of a highly reliable organization. Integrated throughout are a variety of tools and quantitative techniques with step-by-step instructions to assist in problem solving and process improvements. Also included are mind maps linking competitive priorities and concepts, quick-reference icons, dashboards displaying measurement and process tracking, and boxed features. Several project ideas, team assignments, and creative thinking exercises are proposed. A comprehensive Instructor Packet and online tutorials further enhance the book’s outstanding value.
Includes mind maps to connect competitive priorities, concepts, and tools
Provides an extensive tool kit for problem solving and process improvements
Presents icons throughout the text to emphasize competitive priorities and tool coverage
Emphasizes measurement with dashboards and includes data files for statistical process control, queuing, and simulation
Demonstrates human dynamics and organizational challenges through realistic vignettes
Presents boxed features of frequently asked questions an real-world implementations of concepts
Provides comprehensive Instructor Packet and online tutorials
Chloe Silverman tracks developments in autism theory and practice over the past half-century and shows how an understanding of autism has been constituted and stabilized through vital efforts of schools, gene banks, professional associations, government committees, parent networks, and treatment conferences. She examines the love and labor of parents, who play a role in developing--in conjunction with medical experts--new forms of treatment and therapy for their children. While biomedical knowledge is dispersed through an emotionally neutral, technical language that separates experts from laypeople, parental advocacy and activism call these distinctions into question. Silverman reveals how parental care has been a constant driver in the volatile field of autism research and treatment, and has served as an inspiration for scientific change.
Recognizing the importance of parental knowledge and observations in treating autism, this book reveals that effective responses to the disorder demonstrate the mutual interdependence of love and science.
A Strengths-Based Approach
"Helping Children and Adolescents with Chronic and Serious Medical Conditionsprovides a wellspring of knowledge, from the theoretical to the clinical. The many vignettes and transcriptions immeasurably enrich the reader's understanding of the interventions and their broader applicability."—Barbara M. Sourkes, PhDJohn A. Kriewall and Elizabeth A. Haehl Director of Pediatric Palliative CareLucile Packard Children's Hospital at Stanford
An important and practical guide to providing compassionate care and support to medically compromised children and their families
Helping Children and Adolescents with Chronic and Serious Medical Conditions: A Strengths-Based Approach presents practical guidance on integrating the latest research into evidence-based practice to ensure the best client care. Edited by a top scholar in the field, this essential resource contains contributions from renowned specialists in various helping fields. Utilizing an inter-professional perspective, helping professionals will draw from the experiences and expertise of a wide range of medical professionals, providing a "window" into their roles, responsibilities, and challenges, offering the most effective approaches for working with this special population of children and their families.
Equipping practitioners with the knowledge and skills needed to encourage children's resilience and help them build their emotional strengths, this book uses a caring yet authoritative tone and discusses:
The emotional impact of illness on the individual and the family
Child-life practice in hospitals
School-based interventions for children and adolescents with medical conditions
How to meet the spiritual as well as emotional needs of children with chronic and life-threatening illness
With thoughtful coverage of positive helping approaches that encourage family and individual strengths, Helping Children and Adolescents with Chronic and Serious Medical Conditions: A Strengths-Based Approach is an invaluable resource for social workers, teachers, school counselors, and other mental health and medical professionals who work with medically challenged children and adolescents in every setting.
She reveals that factors that often influence the development of social policies do not determine policies on violence against women. Neither economic level, religion, region, nor the number of women in government determine governmental responsiveness to this problem. Weldon demonstrates, for example, that Nordic governments take no more action to combat violence against women than Latin American governments, even though the Swedish welfare state is often considered a leader in social policy, particularly with regard to women's issues.
Instead, the presence of independently organized, active women's movements plays a greater role in placing violence against women on the public agenda. The breadth and scope of governmental response is greatly enhanced by the presence of an office dedicated to promoting women's status.
Weldon closes with practical lessons and insights to improve government action on violence against women and other important issues of social justice and democracy.
Collectively, the chapters in this book address application domains including inpatient and outpatient services, public health networks, supply chain management, and resource constrained settings in developing countries. Many of the chapters provide specific examples or case studies illustrating the applications of operations research methods across the globe, including Africa, Australia, Belgium, Canada, the United Kingdom, and the United States.
Chapters 1-4 review operations research methods that are most commonly applied to health care operations management including: queuing, simulation, and mathematical programming. Chapters 5-7 address challenges related to inpatient services in hospitals such as surgery, intensive care units, and hospital wards. Chapters 8-10 cover outpatient services, the fastest growing part of many health systems, and describe operations research models for primary and specialty care services, and how to plan for patient no-shows. Chapters 12 – 16 cover topics related to the broader integration of health services in the context of public health, including optimizing the location of emergency vehicles, planning for mass vaccination events, and the coordination among different parts of a health system. Chapters 17-18 address supply chain management within hospitals, with a focus on pharmaceutical supply management, and the challenges of managing inventory for nursing units. Finally, Chapters 19-20 provide examples of important and emerging research in the realm of humanitarian logistics.
Yet Patrick's strength, honesty and sense of humour never left him. The boy they couldn't break fought back and eventually found love and a family. But the shadow of his early years was always with him. With the encouragement of his wife - a constant witness to his traumatic nightmares - Patrick set about taking the Christian Brother to task.
The eagerly awaited sequel to bestseller Fear of the Collar that doesn't disappoint, Scars that Run Deep is a deeply moving and ultimately triumphant true story.
Guide to Surviving CGCAHPS & HCAHPS by Trina E. Dorrah, MD, MPH. As
patients demand more from their healthcare providers, publicly reported,
standardized patient satisfaction surveys are now the norm.
Despite the importance of these surveys, medical education often
does not teach healthcare providers how to improve patient satisfaction and
succeed with CGCAHPS and HCAHPS. That is, until now.
With Dr. Dorrah’s step-by-step instructional guide, healthcare
providers will learn the fundamentals of patient satisfaction, including
CGCAHPS and HCAHPS survey basics, and overall tips for succeeding on patient
physician assistants, nurse practitioners, and students alike will quickly
learn how to improve their patients’ satisfaction with Dr. Dorrah’s essential
Physician’s Guide to Surviving CGCAHPS & HCAHPS.
This updated edition of a Shingo Research Award recipient begins with an overview of Lean methods. It explains how Lean practices can help reduce various frustrations for caregivers, prevent delays and harm for patients, and improve the long-term health of your organization.
The second edition of this book presented new material on identifying waste, A3 problem solving, engaging employees in continuous improvement, and strategy deployment. This third edition adds new sections on structured Lean problem solving methods (including Toyota Kata), Lean Design, and other topics. Additional examples, case studies, and explanations are also included throughout the book.
Mark Graban is also the co-author, with Joe Swartz, of the book Healthcare Kaizen: Engaging Frontline Staff in Sustainable Continuous Improvements, which is also a Shingo Research Award recipient. Mark and Joe also wrote The Executive’s Guide to Healthcare Kaizen.
--Journal of Health Administration Education
This revised and updated study guide is based on the same format as the actual exam and provides an easy-to-use, effective way to review essential concepts and practice test-taking skills. Serving as the key companion to Nursing Home Administration, 4th Edition, this updated guide reflects the latest changes in the domains of practice for nursing home administrators.
The Guide features:
Over 800 test questionsOver 1000, Key terms and concepts
Dr. Dennis Han is an ophthalmologist specializing in diseases of the retina at the Medical College of Wisconsin and Froedtert Memorial Hospital; Aneesh Suneja is an engineer and lean consultant who worked with Dr. Han to transform his practice. With the help of Suneja, Han’s patients experienced an 85% reduction in non-value added wait times, and a corresponding 97% “top box” rating on patient satisfaction surveys (“strongly agree to recommend this doctor’s office to others”). Financially, his practice saw a 25% year-over-year increase in relative value units (RVU) production and a 41% increase in payments due to increased physician availability.
If you are a physician, clinic manager, administrator, technician, or provider of health services in a clinic setting, you can use the guidelines described in this book to effect a transformation as well.
Looking closely at unions and communities, Klein uncovers the wide range of alternative, community-based health plans that had begun to germinate in the 1930s and 1940s but that eventually succumbed to commercial health insurance and pensions. She also illuminates the contests to define "security"--job security, health security, and old age security--following World War II.
For All These Rights traces the fate of the New Deal emphasis on social entitlement as the private sector competed with and emulated Roosevelt's Social Security program. Through the story of struggles over health security and old age security, social rights and the welfare state, it traces the fate of New Deal liberalism--as a set of ideas about the state, security, and labor rights--in the 1950s, the 1960s, and beyond.
After documenting changes in rhetoric on children and public policy over time and variations across policy domains and government venues, Gormley demonstrates that some "issue frames" are more effective than others in persuading voters. In two randomized experiments, he finds that "economic" frames are more effective than "moralistic" frames in generating public support for children's programs. Independent voters are especially responsive to economic frames. In several illuminating case studies, in Connecticut, Utah, North Carolina, and Pennsylvania, he finds that strong rhetoric makes a difference but that it is sometimes eclipsed by even stronger political and economic constraints.
Voices for Children offers a fresh perspective on raging debates over child health, child poverty, child welfare, and education programs at the federal and state levels. It finds some hopeful examples that could transform how we think about children's issues and the kinds of public policies we adopt.
This is a comprehensive behind-the-scenes look at issues that affect everyone: our shortage of data comparing the worth of similar drugs for the same condition; alarming lapses in the detection of lethal side effects; the underuse of life-saving medications; lavish marketing campaigns that influence what doctors prescribe; and the resulting upward spiral of costs that places vital drugs beyond the reach of many Americans.
In this engagingly written book, Dr. Avorn asks questions that will interest every consumer: How can a product judged safe by the Food and Drug Administration turn out to have unexpectedly lethal side effects? Why has the nation’s drug bill been growing at nearly 20 percent per year? How can physicians and patients pick the best medication in its class? How do doctors actually make their prescribing decisions, and why do those decisions sometimes go wrong? Why do so many Americans suffer preventable illnesses and deaths that proper drug use could have averted? How can the nation gain control over its escalating drug budget without resorting to rationing or draconian governmental controls?
Using clinical case histories taken from his own work as a practitioner, researcher, and advocate, Dr. Avorn demonstrates the impressive power of the well-conceived prescription as well as the debacles that can result when medications are misused. He describes an innovative program that employs the pharmaceutical industry’s own marketing techniques to reduce use of some of the most overprescribed and overpriced products. Powerful Medicines offers timely and practical advice on how the nation can improve its drug-approval process, and how patients can work with doctors to make sure their prescriptions are safe, effective, and as affordable as possible.
This is a passionate and provocative call for action as well as a compelling work of clear-headed science.