Less than three months after Japan bombed Pearl Harbor and inflamed the nation, President Roosevelt signed an executive order declaring parts of four western states to be a war zone operating under military rule. The U.S. Army immediately began rounding up thousands of Japanese-Americans, sometimes giving them less than 24 hours to vacate their houses and farms. For the rest of the war, these victims of war hysteria were imprisoned in primitive camps.
In Infamy, the story of this appalling chapter in American history is told more powerfully than ever before. Acclaimed historian Richard Reeves has interviewed survivors, read numerous private letters and memoirs, and combed through archives to deliver a sweeping narrative of this atrocity. Men we usually consider heroes-FDR, Earl Warren, Edward R. Murrow-were in this case villains, but we also learn of many Americans who took great risks to defend the rights of the internees. Most especially, we hear the poignant stories of those who spent years in "war relocation camps," many of whom suffered this terrible injustice with remarkable grace.
Racism, greed, xenophobia, and a thirst for revenge: a dark strand in the American character underlies this story of one of the most shameful episodes in our history. But by recovering the past, Infamy has given voice to those who ultimately helped the nation better understand the true meaning of patriotism.
Just as he did with the bestselling ISO 9001 in Plain English Cochran has written a comprehensive yet easily understandable guide to ISO 9001:2015. ISO 9001:2015 in Plain English was written so that anyone at any level of the organization can get to the heart of the standard’s requirements and how they apply to the organization quickly and simply. Plus, Cochran shows what has changed between the 2008 and 2015 version.
This straightforward book is ideal for people who are new to ISO 9001:2015, experienced ISO coordinators who want to get more out of an established system as they transition to the new standard, and for employees who just need a basic understanding of what ISO 9001:2015 is and how it applies to them.
Cochran explains each of ISO 9001:2015’s sections and clauses using real-world examples and frequently asked questions.
Optimize your understanding of the essential supply chain management practices used by the best firms to gain competitive advantage. Written in an easy-to-follow style, Supply Chain Management DeMYSTiFieD is filled with best practices and proven techniques for success.
This practical guide covers supply chain collaboration, planning, strategic sourcing, manufacturing, production, logistics, risk management, and performance metrics. Corporate social responsibility is also addressed. Detailed examples and concise explanations make it easy to understand the material, and end-of-chapter quizzes and a final exam help reinforce key concepts.
It's a no-brainer! You'll learn about:Creating a customer-focused strategy Buyer-supplier negotiations New product development Just in time (JIT), Lean manufacturing, and Six Sigma Transportation Global supply chains
Simple enough for a beginner, but challenging enough for an advanced student, Supply Chain Management DeMYSTiFieD helps you master this essential business and quality management topic.
President Reagan: The Triumph of Imagination is the story of an accomplished politician, a bold, even reckless leader, a gambler, a man who imagined an American past and an American future -- and made them real. He is a man of ideas who changed the world for better or worse, a man who understands that words are often more important than deeds. Reeves shows a man who understands how to be President, who knows that the job is not to manage the government but to lead the nation. In many ways, a quarter of a century later, he is still leading. As his vice president, George H. W. Bush, said after Reagan was shot and hospitalized in 1981: "We will act as if he were here."
He is a heroic figure if not always a hero. He did not destroy communism, as his champions claim, but he knew it would self-destruct and hastened the collapse. No small thing. He believed the Soviet Union was evil and he had contempt for the established American policies of containment and détente. Asked about his own Cold War strategy, he answered: "We win. They lose!"
Like one of his heroes, Franklin D. Roosevelt, he has become larger than life. As Roosevelt became an icon central to American liberalism, Reagan became the nucleus holding together American conservatism. He is the only president whose name became a political creed, a noun not an adjective: "Reaganism."
Reagan's ideas were so old they seemed new. He preached an individualism, inspiring and cruel, that isolated and shamed the halt and the lame. He dumbed-down America, brilliantly blending fact and fiction, transforming political debate into emotion-driven entertainment. He recklessly mortgaged America with uncontrolled military spending, less taxation, and more debt.
In focusing on the key moments of the Reagan presidency, Reeves recounts the amazing resiliency of Ronald Reagan, the real "comeback kid." Here is a seventy-year-old man coming back from a near-fatal gunshot wound, from cancer, from the worst recession in American history. Then, in personal despair as his administration was shredded by the lying and secrets of hidden wars and double-dealing, he was able to forge one of history's amazing relationships with the leader of "the Evil Empire." That story is told for the first time using the transcripts of the Reagan-Gorbachev meetings, the climax of an epic story -- as if he were here.
Each element containing requirements is discussed and key concepts are highlighted at the beginning of each section.
In the ISO Lesson Guide:
Ideal for handing out to existing and new employees, this pocket guide can also be used as supplemental study material for ISO 9001 training courses.
Soviet dictator Joseph Stalin had ordered a blockade of the city, isolating the people of West Berlin, using hundreds of thousands of Red Army soldiers to close off all land and water access to the city. He was gambling that he could drive out the small detachments of American, British, and French occupation troops, because their only option was to stay and watch Berliners starve—or retaliate by starting World War III. The situation was impossible, Truman was told by his national security advisers, including the Joint Chiefs of Staff. His answer: "We stay in Berlin. Period." That was when the phones started ringing and local police began banging on doors to deliver telegrams to the vets.
Drawing on service records and hundreds of interviews in the United States, Germany, and Great Britain, Reeves tells the stories of these civilian airmen, the successors to Stephen Ambrose’s "Citizen Soldiers," ordinary Americans again called to extraordinary tasks. They did the impossible, living in barns and muddy tents, flying over Soviet-occupied territory day and night, trying to stay awake, making it up as they went along and ignoring Russian fighters and occasional anti-aircraft fire trying to drive them to hostile ground.
The Berlin Airlift changed the world. It ended when Stalin backed down and lifted the blockade, but only after the bravery and sense of duty of those young heroes had bought the Allies enough time to create a new West Germany and sign the mutual defense agreement that created NATO, the North Atlantic Treaty Organization.
And then they went home again. Some of them forgot where they had parked their cars after they got the call.
With many detailed examples from companies that have put time-based strategies in place, such as Federal Express, Ford, Milliken, Honda, Deere, Toyota, Sun Microsystems, Wal-Mart, Citicorp, Harley-Davidson, and Mitsubishi, the authors describe exactly how reducing elapsed time can make the critical difference between success and failure. Give customers what they want when they want it, or the competition will. Time-based companies are offering greater varieties of products and services, at lower costs, and with quicker delivery times than their more pedestrian competitors. Moreover, the authors show that by refocusing their organizations on responsiveness, companies are discovering that long-held assumptions about the behavior of costs and customers are not true: Costs do not increase when lead times are reduced; they decline. Costs do not increase with greater investment in quality; they decrease. Costs do not go up when product variety is increased and response time is decreased; they go down. And contrary to a commonly held belief that customer demand would be only marginally improved by expanded product choice and better responsiveness, the authors show that the actual results have been an explosion in the demand for the product or service of a time-sensitive competitor, in most cases catapulting it into the most profitable segments of its markets.
With persuasive evidence, Stalk and Hout document that time consumption, like cost, is quantifiable and therefore manageable. Today's new-generation companies recognize time as the fourth dimension of competitiveness and, as a result, operate with flexible manufacturing and rapid-response systems, and place extraordinary emphasis on R&D and innovation. Factories are close to the customers they serve. Organizations are structured to produce fast responses rather than low costs and control. Companies concentrate on reducing if not eliminating delays and using their response advantage to attract the most profitable customers.
Stalk and Hout conclude that virtually all businesses can use time as a competitive weapon. In industry after industry, they illustrate the processes involved in becoming a time-based competitor and the ways managers can open and sustain a significant advantage over the competition.
President Nixon is a startling narrative of a desperately introverted man who dreamed of becoming the architect of his times. Late at night, he sat upstairs in the White House writing notes to himself on his yellow pads, struggling to define himself and his goals: "Compassionate, Bold, New, Courageous...Zest for the job (not lonely but awesome). Goals -- reorganized govt...Each day a chance to do something memorable for someone. Need to be good to do good...Need for joy, serenity, confidence, inspiration."
But downstairs he was building a house of deception. He could trust no one because in his isolation he thought other people were like him. He governed by secret orders and false records, memorizing scripts for public appearances and even for one-on-one meetings with his own staff and cabinet. His principal assistants, Haldeman and Henry Kissinger, spied on him as he spied on them, while cabinet members, generals, and admirals spied on all of them -- rifling briefcases and desks, tapping each other's phones in a house where no one knew what was true anymore.
Nixon's first aim was to restore order in an America at war with itself over Vietnam. But in fact he prolonged the fighting there, lying systematically about what was happening both in the field and in the peace negotiations. He startled the world by going to communist China and seeking détente with the Soviet Union -- and then secretly persuaded Mao and Brezhnev to lie for him to protect petty White House secrets. Still, he was a man of vision, imagining a new world order, trying to stall the deadly race war he believed was inevitable between the West, including Russia, and Asia, led by China and Japan. At home, he promised welfare reform, revenue sharing, drug programs, and environmental protection, and he presided, reluctantly, over the desegregation of public schools -- all the while declaring that domestic governance was just building outhouses in Peoria.
Reeves shows a presidency doomed from the start. It begins with Nixon and Kissinger using the CIA to cover up a 1969 murder by American soldiers in Vietnam that led to the theft and publication of the Pentagon Papers, then to secret counterintelligence units in the White House and finally to the burglaries and cover-up that came to be known as Watergate.
Richard Reeves's President Nixon will stand as the authoritative account of Nixon in the White House. It is an astonishing story.
For every question in both sections, detailed solutions are provided that explain why each answer is the correct one and also which section of the BOK the question corresponds to so that any further study needed can be focused on specific sections.
A secondary audience is those taking exams for ASQ certifications whose BOKs’ have some crossover with the CQE. Namely, the Certified Six Sigma Black Belt (CSSBB), Certified Six Sigma Green Belt (CSSGB), Certified Reliability Engineer (CRE), and Certified Quality Inspector (CQI). Using this guide in studying for any of these exams would be extremely useful, particularly for the statistics portions of the BOKs.
Unlike other resources on the market, all these questions and solutions were developed specifically to address the 2015 CQE Body of Knowledge and help those studying for it, including taking into account the proper depth of knowledge and required levels of cognition. None of this material has appeared in any previous resource or been shoehorned into fitting under the BOK’s topics.
NOTE: Practice/sample test questions such as those in this study guide cannot be taken into ASQ certification exam rooms.
“This book is both fascinating and poignant. It brings us back into the Kennedy years while also allowing us to reflect on what made them so emotional. I found myself totally immersed."
—Walter Isaacson, author of Steve Jobs and Benjamin Franklin: An American Life
Â “A deeply illuminating, journalistic romp through Camelot from the eyes and minds of the great New York Times reporters of that era and beyond. It’s an important contribution to our nation’s ever growing U.S. presidential history library. Richard Reeves has corralled the best and the brightest Kennedy scholars to offer fact-checked wisdom. Highly recommended.†? Â
—Douglas Brinkley, author of Cronkite, The Wilderness Warrior, and The Great Deluge.Â Â Â Â Â Â Â
Â “The New York Times’ rendering of the Kennedy years provides much more than a riveting first draft of history. Here we also witness the birth of modern America. The daily presence of thepresident and his family through modern media all started with Kennedy. As we follow his presidency in real time, aided by context from Richard Reeves and others, we come to understand better much of whatÂ is happening in the country today.†?Â Â Â Â Â Â
—Cokie Roberts, political commentator for ABC and NPR and author of Ladies of Liberty: The Women Who Shaped Our Nation
“A terrific introduction to the Kennedy presidency for those who did not live through it, and a startling reminder for those who did of how much happened in those 1,000 days, this compilation from The New York Times reveals the essential truth of the old adage that journalism is the rough draft of history. Commentaries by historians and current Times reporters fill in the gaps between what the journalists reported then and what we know now.†?
—David Nasaw, author of The Patriarch: The Remarkable Life and Turbulent Times of Joseph P. Kennedy
Drawing on Stoughton’s unparalleled body of photographs, most rarely or never before reproduced, and supported by a deeply thoughtful narrative by political historian Richard Reeves, Portrait of Camelot is an unprecedented portrayal of the power, politics, and warmly personal aspects of Camelot’s 1,036 days.
DVD INCLUDED: packaged with a DVD created exclusively for this book, containing color and black-and-white film footage Stoughton created of the Kennedy family in the White House, in Hyannis Port, and on holidays.
Praise for Portrait of Camelot:
"Like the TV series Mad Men, this book is also a remarkable period piece . . . informative and beautiful." --Publishers Weekly
"This informative and beautiful book, which shouldn't stay on the coffee table, includes a DVD with film footage of the Kennedy family on vacation."
"If you care about Camelot, this is a book you won't want to miss, a perfect commemoration of a presidency that happened what seems like a very long time ago."
Design for Six Sigma (DFSS) offers engineers powerful opportunities to develop more successful systems, software, hardware, and processes. In Applying Design for Six Sigma to Software and Hardware Systems , two leading experts offer a realistic, step-by-step process for succeeding with DFSS. Their clear, start-to-finish roadmap is designed for successfully developing complex high-technology products and systems that require both software and hardware development.
Drawing on their unsurpassed experience leading Six Sigma at Motorola, the authors cover the entire project lifecycle, from business case through scheduling, customer-driven requirements gathering through execution. They provide real-world examples for applying their techniques to software alone, hardware alone, and systems composed of both. Product developers will find proven job aids and specific guidance about what teams and team members need to do at every stage.
Using this book’s integrated, systems approach, marketers, software professionals, and hardware developers can converge all their efforts on what really matters: addressing the customer’s true needs.
Learn how toEnsure that your entire team shares a solid understanding of customer needs Define measurable critical parameters that reflect customer requirements Thoroughly assess business case risk and opportunity in the context of product roadmaps and portfolios Prioritize development decisions and scheduling in the face of resource constraints Flow critical parameters down to quantifiable, verifiable requirements for every sub-process, subsystem, and component Use predictive engineering and advanced optimization to build products that robustly handle variations in manufacturing and usage Verify system capabilities and reliability based on pilots or early production samples Master new statistical techniques for ensuring that supply chains deliver on time, with minimal inventory Choose the right DFSS tools, using the authors’ step-by-step flowchart
If you’re an engineer involved in developing any new technology solution, this book will help you reflect the real Voice of the Customer, achieve better results faster, and eliminate fingerpointing.
About the Web Site The accompanying Web site, sigmaexperts.com/dfss, provides an interactive DFSS flowchart, templates, exercises, examples, and tools.
Today manufacturers need kaizen’s continuous productivity improvement and waste reduction techniques more than ever. Kaizen and Kaizen Event Implementation provides specific, detailed solutions that have proven successful in real manufacturing environments.
Ortiz, author of the best-selling Lessons from a Lean Consultant, covers every element of a successful kaizen program and offers techniques for implementing several key kaizen events. Drawing on his unsurpassed, in-the-trenches experience, he shares powerful insights into changing cultures, gaining management buy-in, training, reporting, follow-up, and much more. Whether you’re a plant manager, director, engineer, or quality specialist, this book will help you make kaizen work.
Avoid common implementation mistakes Find the right champion and establish an effective steering committee Create timelines, select teams and leaders, and define objectives Use kaizen events to implement 5S, standard work, Kanban, and new line designs Includes a chapter-length case study from a real manufacturing firm
Dr. Dennis Han is an ophthalmologist specializing in diseases of the retina at the Medical College of Wisconsin and Froedtert Memorial Hospital; Aneesh Suneja is an engineer and lean consultant who worked with Dr. Han to transform his practice. With the help of Suneja, Han’s patients experienced an 85% reduction in non-value added wait times, and a corresponding 97% “top box” rating on patient satisfaction surveys (“strongly agree to recommend this doctor’s office to others”). Financially, his practice saw a 25% year-over-year increase in relative value units (RVU) production and a 41% increase in payments due to increased physician availability.
If you are a physician, clinic manager, administrator, technician, or provider of health services in a clinic setting, you can use the guidelines described in this book to effect a transformation as well.
Improve supply chain effectiveness, productivity, customer satisfaction, and profitability with help from this authoritative resource. Completely up-to-date, Manufacturing Planning and Control for Supply Chain Management: APICS/CPIM Certification Edition offers comprehensive preparation for the challenging CPIM exam with hundreds of practice exam questions and detailed case studies. In-depth coverage of manufacturing planning and control (MPC) best practices and the latest research gives you the competitive advantage in today's global manufacturing environment, and helps you to obtain the coveted CPIM designation.
Covers the state of the art in manufacturing, including:Manufacturing planning and control Enterprise resource planning Demand management Forecasting Sales and operations planning Master production scheduling Material requirements planning Capacity planning and management Production activity control Advanced scheduling Just-in-time Distribution requirements planning Management of supply chain logistics Order point inventory control methods Strategy and MPC system design
The primary layout of the handbook follows the ASQ Body of Knowledge (BoK) for the Certified Six Sigma Green Belt (CSSGB) updated in 2015. The authors were involved with the first edition handbook, and have utilized first edition user comments, numerous Six Sigma practitioners, and their own personal knowledge gained through helping others prepare for exams to bring together a handbook that they hope will be very beneficial to anyone seeking to pass the ASQ or other Green Belt exams.
In addition to the primary text, the authors have added a number of new appendixes, an expanded acronym list, new practice exam questions, and other additional materials
In the sixth edition, Theory and Design for Mechanical Measurements continues to emphasize the conceptual design framework for selecting and specifying equipment, test procedures and interpreting test results. Coverage of topics, applications and devices has been updatedincluding information on data acquisition hardware and communication protocols, infrared imaging, and microphones. New examples that illustrate either case studies or interesting vignettes related to the application of measurements in current practice are introduced.
Beginning with guidance on understanding the typical organizational structure of any type of technical firm or company, author Plummer incorporates numerous hands-on examples and provides help on getting started with a project team, understanding key roles, and avoiding common pitfalls. In addition, he offers unique help on first-time experiences of working in other countries with engineering cultures that can be considerably different from the US.Reviews essentials of management for any new engineer suddenly thrust into responsibilityEmphasizes skills that can get you promoted—and pitfalls that can get you firedExpanded case study to show typical evolution of a new engineer handed responsibility for a major design project
Drawing from personal experience as well as scientific literature, this book introduces the core concepts of winemaking before delving into methods and analysis to provide practical insights into creating and maintaining quality in the wine product.Understand the chemistry and sensory science at the foundation of quality winesExplore real-world examples of key analysis and application of conceptsPractice methods and exercises for hands-on experience
"As with previous editions, the authors have produced a leading textbook on regression."
—Journal of the American Statistical Association
A comprehensive and up-to-date introduction to the fundamentals of regression analysis
Introduction to Linear Regression Analysis, Fifth Edition continues to present both the conventional and less common uses of linear regression in today’s cutting-edge scientific research. The authors blend both theory and application to equip readers with an understanding of the basic principles needed to apply regression model-building techniques in various fields of study, including engineering, management, and the health sciences.
Following a general introduction to regression modeling, including typical applications, a host of technical tools are outlined such as basic inference procedures, introductory aspects of model adequacy checking, and polynomial regression models and their variations. The book then discusses how transformations and weighted least squares can be used to resolve problems of model inadequacy and also how to deal with influential observations. The Fifth Edition features numerous newly added topics, including:A chapter on regression analysis of time series data that presents the Durbin-Watson test and other techniques for detecting autocorrelation as well as parameter estimation in time series regression models Regression models with random effects in addition to a discussion on subsampling and the importance of the mixed model Tests on individual regression coefficients and subsets of coefficients Examples of current uses of simple linear regression models and the use of multiple regression models for understanding patient satisfaction data.
In addition to Minitab, SAS, and S-PLUS, the authors have incorporated JMP and the freely available R software to illustrate the discussed techniques and procedures in this new edition. Numerous exercises have been added throughout, allowing readers to test their understanding of the material.
Introduction to Linear Regression Analysis, Fifth Edition is an excellent book for statistics and engineering courses on regression at the upper-undergraduate and graduate levels. The book also serves as a valuable, robust resource for professionals in the fields of engineering, life and biological sciences, and the social sciences.
When it comes to receiving documentation to confirm good science, U.S. and international regulators place high demands on the healthcare industry. As a result, companies developing and manufacturing therapeutic products must implement a strategy that allows them to properly manage their records and documents, since they must comply with rigorous standards and be available for regulatory review or inspection at a moment’s notice.
Written in a user-friendly Q&A style for quick reference, Managing the Documentation Maze provides answers to 750 questions the authors encounter frequently in their roles as consultants and trainers. In simple terms, this handy guide breaks down the key components that facilitate successful document management, and shows why it needs to be a core discipline in the industry with information on:Compliance with regulations in pharmaceutical, biological, and device record keeping Electronic systems, hybrid systems, and the entire scope of documentation that companies must manage How to write and edit documents that meet regulatory compliance Making the transition to an electronic system, including how to validate and document the process
Anyone responsible for managing documents in the health field will find this book to be a trusted partner in unraveling the bureaucratic web of confusion, while it initiates a plan on how to put an effective, lasting system in place—one that will stand up to any type of scrutiny.
"The book is a must-read for all supply chain managers seeking to drive down costs and improve profits and must be read before any investment is made in your supply chain. Get copies for your controller and all senior managers...this book lays it all out."
-- DR. RICHARD LANCIONI, Chair, Marketing & Supply Chain Management, Fox School of Business, Temple University
This practical guide reveals how to identify and eliminate waste in your organization's supply chain and logistics function. Lean Supply Chain and Logistics Management provides explanations of both basic and advanced Lean tools, as well as specific Lean implementation opportunities. The book then describes a Lean implementation methodology with critical success factors. Real-world examples and case studies demonstrate how to effectively use this powerful strategy to realize significant, long-term improvements and bottom-line savings.
* Using Lean to energize your supply chain * The eight wastes * Lean opportunities and JIT in supply chain and logistics * Lean tools and warehouse * Global lean supply chain and logistics * Lean opportunity assessment, value stream mapping, and Kaizen event management * Best-in-class use of technology with Lean * Metrics and measurement * Education and training
Valuable training slides are available for download.
Now, in World Class Manufacturing, Schonberger returns to tell the success stories of nearly 100 American corporations -- including Hewlett-Packard, Harley-Davidson, General Motors, Honeywell, and Uniroyal -- that have adopted the famed just-in-time production and "total quality control" strategies. Based on his firsthand experience as a major consultant to American industry, he examines how they did it -- and illustrates how the same concrete, specific steps used by these top companies can be implemented in any factory today. What's more, Schonberger shows that his bold concepts and reforms apply equally to all industries, whether the product is computers, pasta, or trucks, and to all divisions -- from manufacturing and engineering to accounting and marketing.
According to Schonberger, world-class manufacturing depends on blended management -- rather than domination by a separate group of managers -- which marshalls resources for continual rapid improvement. To achieve world-class status, companies must change procedures and concepts, which in turn leads to recasting relations among suppliers, purchasers, producers, and customers. Acknowledging the difficulty inherent in such changes, Schonberger stresses that employee involvement and interaction, both on the shop floor and in the decision-making/problem-solving process, is key. Wary of those who view improvement in terms of modernizing equipment, he points out that making maximum use of people and current machinery is a company's first priority; automation, if necessary, should come much later.
World Class Manufacturing also includes Schonberger's 17-point action agenda to guide innovators toward manufacturing excellence, from getting to know the customer to cutting the number of suppliers, reducing error in production, and deciding when and how to automate.
Indispensable for all manufacturing innovators who aim to keep ahead of the competition, this inspiring, groundbreaking volume does much more than just recommend or theorize about the new manufacturing approach. Plainly, realistically, and logically, it explains how it's done.
The role of management today, Suzaki argues, is to eliminate its own responsibilities by thinking of the organization from the genba, or shop floor, point of view. In this challenge, Suzaki claims, organizations need to collect the wisdom of people by practicing "Glass Wall Management," where organizations become transparent, enabling employees to contribute maximum creativity as opposed to blocking their potential with what he calls "Brick Wall Management." Further, to empower individuals to selfmanage their work and satisfy their customers, Suzaki asserts that they all should learn to manage their own "mini-company," where everybody is considered president of his or her area of responsibility.
Front-line supervisors, Suzaki shows, must develop a mission and goals and share them both up and downstream. He cites examples of the "shop floor point of view" -- McDonald's Corporation's legal staff learning how to sell hamburgers and fix milkshake machines; Honda's human resource staff training on the assembly line -- that narrow the gap between top management and the shop floor. By upgrading people's skills, focusing on empowerment, and streamlining processes, Suzaki illustrates that an organization will realize concrete improvements in quality, cost, delivery, safety, morale, and ultimately, its competitive position.
This book is intended to help managers, quality professionals, internal audit coordinators, and internal auditors implement a practical internal audit process that meets the requirements of ISO 9001:2015 while adding significant, measurable value to the organization. The tools, techniques, and step-by-step guidelines provided in this book can also be used by those organizations that have a well-established internal audit process but are looking for easy ways to make that process more effective. The tools in the appendices of this book have also been provided on the enclosed CD to facilitate your customizing them to fit the specific needs of your organization.
The “body of knowledge” for the science ofquality management and performance excellence for more than half-a-century, Juran’s Quality Handbook has been completely updated to meetthe ever-changing needs of today’s business and quality professionals. Underthe guidance of a team of top experts, this authoritative resource demonstrateshow to apply the right methods for delivering superior results and achievingexcellence in any organization, industry, or country.
Juran’s Quality Handbook, Seventh Edition provides you with a complete roadmap forthe discipline -- clearly written to make sure you know where you are in theprocess and what you must do to reach the next level. Within its pages, youwill find A-Z coverage – from key concepts, methods, research, and tools topractical applications on the job.
Here’s why this is the best edition yet:
• Updated chapters on Lean, Six Sigma and the Shingo Prize
• NEW chapters on Risk Management and Building a Quality Management System
• NEW material on the history of quality management
• All ISO and other regulatory standards have been updated
• NEW statistical tables, charts, and data
• Examples and case studies throughout demonstrate how others have appliedthe methods and tools discussed in real-world situations
Reliability engineers need practical orientation around the complex procedures involved in failure analysis. This guide acts as a tool for all advanced techniques, their benefits and vital aspects of their use in a reliability programme. Using twelve complex case studies, the authors explain why failure analysis should be used with electronic components, when implementation is appropriate and methods for its successful use.
Inside you will find detailed coverage on:a synergistic approach to failure modes and mechanisms, along with reliability physics and the failure analysis of materials, emphasizing the vital importance of cooperation between a product development team involved the reasons why failure analysis is an important tool for improving yield and reliability by corrective actions the design stage, highlighting the ‘concurrent engineering' approach and DfR (Design for Reliability) failure analysis during fabrication, covering reliability monitoring, process monitors and package reliability reliability resting after fabrication, including reliability assessment at this stage and corrective actions a large variety of methods, such as electrical methods, thermal methods, optical methods, electron microscopy, mechanical methods, X-Ray methods, spectroscopic, acoustical, and laser methods new challenges in reliability testing, such as its use in microsystems and nanostructures
This practical yet comprehensive reference is useful for manufacturers and engineers involved in the design, fabrication and testing of electronic components, devices, ICs and electronic systems, as well as for users of components in complex systems wanting to discover the roots of the reliability flaws for their products.
Practical Reliability Engineering fulfils the requirements of the Certified Reliability Engineer curriculum of the American Society for Quality (ASQ). Each chapter is supported by practice questions, and a solutions manual is available to course tutors via the companion website.
Enhanced coverage of mathematics of reliability, physics of failure, graphical and software methods of failure data analysis, reliability prediction and modelling, design for reliability and safety as well as management and economics of reliability programmes ensures continued relevance to all quality assurance and reliability courses.
Notable additions include:New chapters on applications of Monte Carlo simulation methods and reliability demonstration methods. Software applications of statistical methods, including probability plotting and a wider use of common software tools. More detailed descriptions of reliability prediction methods. Comprehensive treatment of accelerated test data analysis and warranty data analysis. Revised and expanded end-of-chapter tutorial sections to advance students’ practical knowledge.
The fifth edition will appeal to a wide range of readers from college students to seasoned engineering professionals involved in the design, development, manufacture and maintenance of reliable engineering products and systems.
Mastering the Five Tiers of Audit Competency: The Essence of Effective Auditing is an anthology of powerful risk-based auditing practices. Filled with practical do and don’t techniques, it encompasses the interpersonal aspects of risk-based auditing, not just the technical content.
This book details the behaviors you need to demonstrate and the habitual actions you need to take at each phase in an audit to manage the people relationships as well as the work itself. Each section of this book is devoted to a component of the audit: planning, detailed risk and control assessment, testing, audit report writing, project management, audit team management, and client relationship management.
The book leverages The Whole Person Project, Inc.’s 30 years of hands-on organizational development experience and custom-designed internal audit training programs to aid those just starting out in audit as well as more experienced auditors. It also contains templates you can use to set performance goals and assess your progress towards achieving those goals.
This book will spark ideas that can enhance performance, improve working relationships, and make it easier to complete audits that improve your organization’s risk management culture and practices. Explaining how to make positive and sustained changes to the way you approach your work, the book includes a summary of the key points and a brief quiz to help you remember salient ideas in each chapter.
Presenting proven methods and advice that can help you immediately save time, reduce stress, and produce reliable, quality results, this book is an ideal resource for anyone looking to make positive changes and adopt more productive work habits
The target audiences for this desk reference include:Regulatory professionals, who know their responsibility to keep their firm’s employees trained and competent on FDA device regulations and who need a preliminary desk reference that can be used throughout their enterprise to help train and ensure compliance Neophytes, who know nothing about FDA but need a resource that provides both broad and specific information in sufficient detail to be useful Beginners, who know a little about FDA, need to know more, and need a reference tool to help them be more effective and productive on the job Intermediates, who knows enough about FDA to know they need to know more and who need a reference tool that provides them with both more basics and executable detail Busy managers, who need to know regulatory requirements and FDA expectations in order to manage compliance in their specific activity Busy executives (CEOs, COOs, and operations managers, whom FDA holds responsible for all regulatory compliance), who also need a desk reference with specific information to quickly assess regulatory compliance, identify potential noncompliance, and review corrective, preventive, and compliance actions
The prediction of failures involves uncertainty, and problems associated with failures are inherently probabilistic. Their solution requires optimal tools to analyze strength of evidence and understand failure events and processes to gauge confidence in a design’s reliability.
Reliability Engineering and Risk Analysis: A Practical Guide, Second Edition has already introduced a generation of engineers to the practical methods and techniques used in reliability and risk studies applicable to numerous disciplines. Written for both practicing professionals and engineering students, this comprehensive overview of reliability and risk analysis techniques has been fully updated, expanded, and revised to meet current needs. It concentrates on reliability analysis of complex systems and their components and also presents basic risk analysis techniques. Since reliability analysis is a multi-disciplinary subject, the scope of this book applies to most engineering disciplines, and its content is primarily based on the materials used in undergraduate and graduate-level courses at the University of Maryland. This book has greatly benefited from its authors' industrial experience. It balances a mixture of basic theory and applications and presents a large number of examples to illustrate various technical subjects. A proven educational tool, this bestselling classic will serve anyone working on real-life failure analysis and prediction problems.
1. Select an appropriate team
2. Formulate the problem definition
3. Activate interim containment
4. Find root cause(s)
5. Select and verify correction(s)
6. Implement and validate corrective action(s)
7. Take preventive steps
8. Congratulate the team
This unique book provides an overview of the 8D process, gives guidance on tools for finding root causes, shows 8D in action in eight case studies, and gives five unsolved problems for readers to apply 8D themselves for practice.
Anyone who wants to improve quality, regardless of the industry they come from, will benefit from the 8D approach. It has been successfully applied in healthcare, retail, finance, government, and manufacturing.
The book and certification are aimed at the paraprofessional who, in support of and under the direction of quality engineers or supervisors, analyzes and solves quality problems and is involved in quality improvement projects. This book is perfect for both recent graduates and those with work experience who want to expand their knowledge of quality tools and processes.
There are five main sections in the CQPA Body of Knowledge, further subdivided into related subsections. These sections are:
- Quality Concepts and Tools
- Problem Solving and Improvement
- Data Analysis
- Customer–Supplier Relations
- Corrective and Preventive Action (CAPA)
The relevant portion of the CQPA Body of Knowledge is excerpted at the beginning of each Body of Knowledge section in the text as a guide for the reader.
This handbook is a comprehensive reference source designed
to help professionals address organizational issues from the application of the
basic principles of management to the development of strategies needed to deal
with the technological and societal concerns of the new millennium. The content
of this fourth edition has been revised to reflect a more current global
perspective and to match the updated Body of Knowledge (BoK) of ASQ’s Certified
Manager of Quality/Organizational Excellence (CMQ/OE).
In order to provide a broad perspective of quality
management, this book has specifically been written to address:
Historical perspectives relating to the evolution of
particular aspects of quality management, including recognized experts and
Key principles, concepts, and terminology relevant in
providing quality leadership, and communicating quality needs and results
Benefits associated with the application of key
concepts and quality management principles
Best practices describing recognized approaches for
good quality management
Barriers to success, including common problems that the
quality manager might experience when designing and implementing quality
management, and insights as to why some quality initiatives fail
Guidance for preparation to take the CMQ/OE
Organized to follow the BoK exactly, throughout each section
of this handbook the categorical BoK requirements associated with good quality
management practices for that section are shown in a box preceding the
pertinent text. These BoK requirements represent the range of content and the
cognitive level to which multiple-choice questions can be presented.
Although this handbook thoroughly prepares individuals for
the ASQ CMQ/OE exam, the real value resides in post-exam usage as a day-to-day
reference source for assessing quality applications and methodologies in daily
processes. The content is written from the perspective of practitioners, and
its relevance extends beyond traditional product quality applications.
The book presents performance indicators within a framework that classifies and sorts according to functional and hierarchical aspects. It introduces techniques that can help determine the right set of performance indicators. It also outlines a process that combines both numerical indicators with the classical result of massive questionnaires successfully incorporating both the quantitative and qualitative aspects of maintenance performance. In addition, the author provides examples of MPM frameworks that are used in organizations with condition-based, vibration-based, and reliability-centered maintenance.
A useful handbook for students and maintenance professionals, this book provides readers with an understanding of how to
Align the organizational strategy to the strategies of the maintenance function Link the maintenance performance measures to the different hierarchies of the organization and establish effective communication between them Translate the MPIs at operational level to the corporate level (to create value for the whole organization and its customers) Identify the weaknesses and strengths of the implemented maintenance strategy
Maintenance Audits Handbook: A Performance Measurement Frameworkprovides readers with a sound foundation for developing and measuring a comprehensive maintenance improvement strategy using qualitative and quantitative data, and serves as an ideal resource for maintenance/mechanical engineers, maintenance/performance/business/production managers and industry professionals involved in maintenance.
Illustrated with design examples and practical applications to reinforce the learning experience, this is the go-to reference for engineers, architects, design technicians, building inspectors, fire inspectors, and anyone that inspects, tests or maintains fire protection systems. Fire marshals and plan review authorities that have the responsibility for reviewing and accepting plans and hydraulic calculations for standpipe systems are also an important audience, as are firefighters who actually use standpipe systems. As a member of the committees responsible for some of these documents, Isman also covers the rules of these standards and codes as they are written, but also provides valuable insight as to the intent behind the rules.
A noted author and lecturer, Professor Isman was an engineer with the National Fire Sprinkler Association (NFSA), is an elected Fellow of the Society of Fire Protection Engineers (SFPE), and currently Clinical Professor in the Department of Fire Protection Engineering at University of Maryland.
Many people are confused about corrective action. They know it’s a requirement for compliance to standards such as ISO 9001, but they don’t always realize the benefits of a well-designed and well-implemented corrective action process. This revised edition of The Corrective Action Handbook will help make your corrective action process more organized, more efficient, and more productive.
Denise Robitaille’s book is a terrific guide to corrective action for anyone involved in the corrective action process. The book’s basic precepts hold true for any size organization, and they can be used by quality managers, ISO 9001 management representatives, production supervisors, production group leaders, customer service managers, quality technicians, or anyone else involved in the corrective action process.
Plus, the book includes sample forms that guide you through the corrective action process in a logical and straightforward manner. Forms include:Corrective action request formRoot cause analysis formAction plan formFollow-up form
The Corrective Action Handbook has been completely revised for this second edition. Updates include newly revised forms, expanded chapters, and a new chapter on when to implement corrective action—and when not to.
The last decade has seen wide changes in how quality standards are applied in industry. We now have two functions: quality assurance and process improvement. Quality assurance focuses primarily on product quality, while process improvement focuses on process quality; the principles of quality cost support both.
The purpose of this book remains the same as the third edition: to provide a basic understanding of the principles of quality cost. Using this book, organizations can develop and implement a quality cost system to fit their needs. Used as an adjunct to overall financial management, these principles will help maintain vital quality improvement programs over extended timeframes.
This fourth edition now includes information on the quality cost systems involved with the education, service, banking, and software development industries. You'll also find new material on ISO 9001, cost systems in small businesses, and activity based costing. Additional information on team-based problem-solving, customer satisfaction, and the costs involved with the defense industry are also offered.
Following the Criteria, each section includes an introduction to the basics of the Area to Address. This is a common-sense description of what the Criteria in the particular Area to Address is trying to achieve. This explanation focuses on what the Criteria actually means and what some organizations do, not just the questions in the Criteria.
The focus of this book is to help new and experienced users gain a better understanding of the Criteria, the background as well as the meaning.