Contains: 1999 criteria: core values, concepts, and framework, and key characteristics; item listing; leadership, strategic planning, customer and market focus, information and analysis, human resource focus, process management, and business results; glossary of key terms; item descriptions and comments; scoring system and guidelines; preparing the business overview; response guidelines; summary of business eligibility categories and restrictions. "One of the nation's most popular organizational improvement publications." "The single most influential document in the modern history of American business."
Health care org. have used these Criteria to address these challenges: focus on core competencies, intro. new technol., reduce costs, commun. and sharing info. electronically, estab. new alliances with health care providers, or maintain market advantage. Whatever the size of your org., the Criteria provides a valuable framework that can help you plan in an uncertain environ. Use the Criteria to assess performance on these indicators: health care outcomes; patient satis.; and operational, staff, and financial indicators. The 2009-2010 Criteria can help you align resources with approaches, such as Plan-Do-Check-Act cycles, a Balanced Scorecard, and Six Sigma; improve commun., productivity, and effectiveness; and achieve strategic goals. Illus.
Whether you are a CEO, a health care executive, a health care professional, a staff member committed to improving your organization, or a health profession student, the Baldrige Health Care Criteria for Performance Excellence can help you prepare for the changes occurring in today's health care environment. Whether your org. is small or large, involved in ambulance service or health maintenance, the Criteria can help you assess & measure performance on a wide range of key indicators: patient/customer, health care service & outcomes, operational, staff, & financial. You can perform a self-assessment only or also submit an Award app.