Kathryn Petersen, Decision Tech's CEO, faces the ultimate leadership crisis: Uniting a team in such disarray that it threatens to bring down the entire company. Will she succeed? Will she be fired? Will the company fail? Lencioni's utterly gripping tale serves as a timeless reminder that leadership requires as much courage as it does insight.
Throughout the story, Lencioni reveals the five dysfunctions which go to the very heart of why teams even the best ones-often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team. Just as with his other books, Lencioni has written a compelling fable with a powerful yet deceptively simple message for all those who strive to be exceptional team leaders.
How to Become a Power Agent in Real Estate gives real estate agents both the powerful sales techniques and the practical management tips they need to double their income by closing more transactions. Based on the outstanding success of Darryl Davis's seminar "The POWER Program," this motivational guide utilizes POWER Principles to help the new agent as well as the experienced top producer dramatically increase listings and sales.
The book is full of Davis's surefire methods for managing the sales process, including time management for agents, prospecting for listings, handling the seller's and buyer's concerns, maintaining a winning attitude, and generating more sales in less time. He also reveals how clever use of the Web can provide a competitive edge and how the top producers work smarternot harder. Offering field-proven tools and techniques, Davis shows agents how to progress at their own pace to their own personal Next Level and accelerate their entry into Top Agent status.
Comprehensive Prep for the Postal Exams, Test 473 and 473-C.
This book provides information on postal exams, benefits and hiring procedures:
* Explanation of the Federal Employees Retirement System.
* Sample tests and helpful study information for Test 473 and Test 473-C.
* Nine sample tests for Address Checking, 5 sample tests for Forms Completion and 7 sample tests for Coding and Memory.
* Strategies for getting a high score.
* Learn how to find and how to apply for postal jobs through the Internet.
* The new positions PSE (from 2011) and CCA (from 2013) are explained.
* There is an explanation about to take the test by computer.
* The author scored 100% on the Postal Exams six times.
* The Author has operated the Postal Entrance Exams School for 18 years in Los Angeles, California.
But what if managers could coach their people in 10 minutes or less?
In Michael Bungay Stanier's The Coaching Habit, coaching becomes a regular, informal part of your day so managers and their teams can work less hard and have more impact.
Coaching is an art and it's far easier said than done. It takes courage to ask a question rather than offer up advice, provide an answer, or unleash a solution. Giving another person the opportunity to find their own way, make their own mistakes, and create their own wisdom is both brave and vulnerable. It can also mean unlearning our ''fix it'' habits. In this practical and inspiring book, Michael shares seven transformative questions that can make a difference in how we lead and support. And, he guides us through the tricky part - how to take this new information and turn it into habits and a daily practice.
-Brené Brown, author of Rising Strong and Daring Greatly
Drawing on years of experience training more than 10,000 busy managers from around the globe in practical, everyday coaching skills, Bungay Stanier reveals how to unlock your peoples' potential. He unpacks seven essential coaching questions to demonstrate how---by saying less and asking more--you can develop coaching methods that produce great results.
- Get straight to the point in any conversation with The Kickstart Question
- Stay on track during any interaction with The AWE Question
- Save hours of time for yourself with The Lazy Question, and hours of time for others with The Strategic Question
- Get to the heart of any interpersonal or external challenge with The Focus Question and The Foundation Question
- Finally, ensure others find your coaching as beneficial as you do with The Learning Question
A fresh, innovative take on the traditional how-to manual, the book combines insider information with research based in neuroscience and behavioural economics, together with interactive training tools to turn practical advice into practiced habits. Dynamic question-and-answer sections help identify old habits and kick-start new behaviour, making sure you get the most out of all seven chapters. Witty and conversational, The Coaching Habit takes your work--and your workplace--from good to great.
Fortunately, Training For Dummies offers all the nuts and bolts of training for anyone who has to educate others on any subject and in any field. It covers all the modern, interactive instructional methods and dynamic training approaches available and helps you get trainees inspired, involved, and enthused. Training For Dummies will help you:Keep it interesting so trainees learn more eagerly Master the jargon of training Use audio and visual aids effectively Prepare for the training certification process Evaluate your results and improve your tactics
Elaine Biech, President and Managing Principal of Ebb Associates, Inc., and known as “the trainer’s trainer” shows you all the tips and tricks of the trade. Based on her long experience as a trainer and her work for clients such as the IRS and many Fortune 500 companies, Biech helps you discover:Tips, techniques, and tidbits for enhancing your training sessions Methods that improve trainee participation Alternatives to the traditional lecture method Tactics for gauging and managing group dynamics Strategies for addressing problems in the classroom Hints for understanding and adapting to different learning styles Helpful resources and other extra material you can put to immediate use
No matter what you do for a living, there will probably come a time when you have to teach others what you know. Training For Dummies cuts through the complicated jargon to present the basics of teaching and learning in straightforward, plain English so you can share your specialized knowledge with those who need it.
With McGraw-Hill’s PMP® Certification Mathematics, you have what you need to ace the toughest area of the Project Management Professional (PMP) certification test—math and statistics. The book provides in-depth descriptions of every math concept covered on the exam, along with all relevant calculations and practical problem-solving strategies.
Complete with sample questions and step-by-step solutions, McGraw-Hill’s PMP® Certification Mathematics helps you build a solid foundation in the subject—whether you’re planning to take the test or a practicing professional looking to refresh your skills.Target Your Studying
—Focuses strictly on the critical math concepts and questions “Experience” the Test
—CD-ROM provides on-screen practice in the actual test format
Assess Your Performance
—Explains what you got right and wrong . . . and why Avoid Mistakes
—Describes the most common errors—and how to avoid them Stay Up to Date
—Aligns with the latest PMBOK (Project Management Body of Knowledge) throughout
Successful team building will have far reaching ramifications. You will instantly improve the way employees interact with each other and you improve their ability to solve problems. Better problem solving means better efficiency, increased morale and productivity, and decreased stress, turnover, and operating costs. Teambuilding improves communication, leadership, trust, efficiency, crisis management, and fairness.
In this new, jam-packed, book you will find hundreds of new low or no cost teambuilding games, exercises, and activities that frankly are fun, easy, and quickly implemented. You will find step-by-step instructions and hints on what to do and what not to do.
The programs detailed in this groundbreaking new book will thrill your employees with humor, fun, exciting, memorable, and unique experiences and challenges, while providing your organization with better communication, improved productivity, and higher profitability. Managers will learn how to work as a team, lead successfully, and how to communicate effectively. The atmosphere produced during these sessions helps to keep employees motivated and dynamic. Employees will learn to work together, eliminate stress and burn out, and appreciate the talents of their co-workers while building a sense of corporate identity.
These activities are designed to get full participation, ensuring everyone performs at their highest level, while breaking down barriers, and most importantly, everyone will have fun with little actual cost to your organization.
Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president s garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.
Collaborate successfullyCope with change Solve problemsCommunicate betterBoost creativityLeverage diversityNurture healthy competitionAnd more
Each of the 50 exercises takes just minutes to prep, and most call for everyday items like pens or paper clips. No elaborate training sessions or prepared presentations required. Simply scan the instructions explaining how to run the session, what problems might crop up, and which questions to ask to drive the lessons home. The results are immediate: sullen teams find sparkle, nervous teams gain confidence, teams of strangers get to know one another.
New and updated activities get everyone, including virtual teams, working together with purpose and a little bit of fun—fifteen minutes of the workday very well spent!
- seating guests
- taking/filling orders
- loading/unloading trays
- table side service
- setting an elegant table
- folding napkins
- promoting specials
- promoting side orders
- handling problems
- difficult customers
- managing tips and taxes
- getting customers to order quickly
- handling questions
- handling the check and money
Plus, learn advanced serving techniques such as flambe and carving meats, fish, and fruits. It also features a chapter devoted exclusively to food safety and sanitation. Whether it's your first day on the job or you are a twenty year veteran you are bound to learn alot. Food service managers will find this book to be an excellent foundation for your organizations training program.
Unlike those august, Ivy-encrusted factories that churn out masterful business administrators, The Curriculum will teach you the art of business, employing a smart, tactical battle plan that will prove infinitely more awesome as you make your way in the world.
We begin, in the Core Curriculum, with the acquisition and maintenance of Power. Included are such essentials as Not Appearing Stupid (an early career requirement), Fabricating A Sustainable Business Personality, and the arts of Management and Selling.
The Advanced Curriculum hones the skills that are required to seize Success by the throat and shake it until valuable prizes fall out of its pockets, including fundamentals on Strategic Thinking, Self-Branding, mastering Electronic Communications, and dealing with Crazy People.
Tutorials and Electives, which students may pursue as their interest or discretion advises, include lessons on Giving an Effective Presentation, Business Drinking, and the Care and Feeding of Ultra-Senior Officers.
Lavishly enhanced with numerous charts, graphs, and other illuminating business illustrations, and backed up by years of study from Mr. Bing’s proprietary research organization (The National Association of Serious Studies), The Curriculum will occupy a place of pride on any bookshelf dedicated to the study of business, how it works, and how it can be used against those who don’t know how it works.
"It does not matter what function you align yourself to in your organization, this book allows you to tap into the secrets that drive organizational success. Several books work to define what is performance improvement and performance technology. This one also provides insights into the Why? And How?"
—Cedric T. Coco, CPT, SVP, Learning and Organizational Effectiveness, Lowe's Companies
"Fundamentals of Performance Improvement is full of practical models and tools for improving the world by partnering with customers, clients, constituents, and colleagues. It provides a path forward for successful transformation and performance improvement at personal, group and collective levels. It is a must read for leaders and consultants seeking to advance opportunities in new and emerging situations."
—Diana Whitney, PhD, president, Corporation for Positive Change
"If you have an interest in performance improvement, this is simply the best available book on the topic. It addresses the science and craft as well as the intricacies of how to improve workplace performance. Van Tiem, Moseley, and Dessinger have incorporated into this work the best available research on the Certified Performance Technology (CPT) standards and process."
—James A. Pershing, Ph.D., CPT, professor emeritus, Workplace Learning and Performance Improvement, Indiana University
"Its international flavor, with practitioner comments and examples drawn from across the world, enhances its appeal as more and more professionals operate in an increasingly global context."
—Daljit Singh, Asia Pacific Director of Talent Management, Baker & McKenzie, Sydney, Australia
This book includes premium content that can beaccessed from our Web site when you register at www.pfeiffer.com/go/vantiem using the password professional.
The inspiring story of a pioneering program that is redefining urban young adults as economic assets, not deficits
During Gerald Chertavian’s many years as a Big Brother, the former technology entrepreneur realized that our nation’s "Opportunity Divide" strands millions of young, disadvantaged, yet motivated workers at the bottom of the job ladder. In 2000, Chertavian dedicated his life to closing that divide and Year Up was born.
Year Up is an intensive program that offers low income young adults training, mentorship, internships, and ultimately real jobs—often with Fortune 500 companies. 85 percent of program graduates are employed or in full-time college within four months of graduation. Today, Year Up serves more than 1,300 students in nine cities across the nation.
Following a Year Up class from admissions through graduation, A Year Up lets students share—in their own words—the challenges, failures, and personal successes they’ve experienced during their program year. This deeply moving and inspirational story also explains Chertavian’s philosophy and the program’s genesis, offering a road map for real change in our country and a beacon for young adults who want the opportunity to enter the economic mainstream.
IT WORKS shows you how. All scientific, psychological and theological explanations are eliminated. Three hundred pages are boiled down to ten minutes of interesting facts, a definite plan and three short rules of accomplishment. Don t let your worldly, objective mind keep you from more prosperity and happiness any longer.
Test the power of this simple book that defies tradition and experience. Millions have tried the plan it presents and know in truth that IT DOES WORK.
* Completely updated with coverage of all core security principles
* Course text for the Certified Protection Officer (CPO) Program
* Includes all new sections on information security, terrorism awareness, and first response during crises
Ever find yourself more than a bit overwhelmed by the constant influx of e-mail and reminders as well as the ever-present calendars, to-do lists, miscellaneous paper, and sticky notes? Add to that, myriad devices that were originally intended to make us more efficient, but in reality, only end up forcing us to juggle even more. Our brains aren't wired for all this, but we can learn to be productive. Personal Productivity Secrets gives you everything you need to know to be organized, in control, and to get things done:Understand how your brain absorbs, organizes, and filters the daily deluge of information, and learn to trick your brain into being more productive Appreciate the difference between "Time Management" and "Attention Management" and create workflow processes that help you defend your attention Create a plan for navigating endless technology options, and implement tools that will keep you productive, focused and in control
Personal Productivity Secrets reveals updated and vital information for achieving your significant results, and being as productive as you can be in a fast-paced, technology-driven society.
This book covers: research behind the limits of the human memory, the value of graphics, balancing activity with learning—and how to apply it to training practicesthe power of examples, practice, and feedbackbrand-new material on scenario-based learning and games.Whether you're a classroom instructor, developer of training materials, training manager, or designer of any form of learning, you’ll find your training will be vastly more effective when you base your methods on evidence.
--Marshall Goldsmith, world-renowned executive coach and author of the New York Times bestsellers MOJO and What Got You Here Won’t Get You There
“Hard Goals is full of fascinating insights regarding how to get yourself to achieve things you never thought possible, and Murphy’s key ideas have strong research support. . . . If you want to achieve something great or important in your life, this is the book for you.”
—Edwin A. Locke, Ph.D., Professor Emeritus, University of Maryland
“If you want a mediocre life, set ho-hum goals. If you want a life filled with excellence and meaning, set HARD Goals. This book shows you how to set HARD Goals and love every minute of achieving them. The end result? Winning in life and unparalleled fulfillment.”
Lyle Nelson, four-time Olympian and author of Spirit of Champions
“Every company has goals these days. So why do most goals fall short? Why do leaders keep setting the same failed goals year after year? HARD Goals gives you the cutting-edge science to engage every employee in pursuing and achieving extraordinary goals. No more procrastination, foot-dragging, or giving up. With HARD Goals, your organization will achieve astonishing results. Every CEO, manager, and employee needs to read this book!”
Kevin M. Andrews, President, SmartBen
Want to increase sales? Get promoted? Change the world? There’s a goal for that . . .
Steve Jobs, Jeff Bezos, the school teacher next door who amassed a million-dollar fortune . . . Did these people succeed because they were more motivated or because they were more disciplined? The answer to both questions is yes—but not in the ways you might think. Anyone can achieve extraordinary things. The secret is setting goals that test the very limits of your abilities.
In Hard Goals, Mark Murphy, the acclaimed author of Hundred Percenters, explains the science behind getting from where you are to where you want to be in your career, business, and life.
Leadership IQ, Murphy’s top-rated leadership training consultancy, studied nearly 5,000 workers from virtually every field and found that extraordinary goals—the kind that got America to the moon and back, developed the iPod, created nanotechnology, and helped individuals overcome tremendous personal adversity—stimulate and engage the brain in ways that are profoundly different from the goals most people set.
Research conducted for this book revealed that people who set Hard goals are up to 75 percent more fulfilled than people with easy goals. In these pages, Mark Murphy explains how success, and the satisfaction it brings, comes from knowing how to set goals that are:Heartfelt—have an emotional attachment, “scratch an existential itch.” Animated—motivated by a vision, that movie that plays over and over in your mind. Required—imbued with such a sense of urgency that you have no other choice but to start acting on them right here, right now. Difficult—the greatest achievements come from the toughest challenges—but they also leave you feeling stronger, smarter, and more fulfilled.
People set goals all the time, but the majority end up unfulfilled or abandoned. With all the challenges facing us today, we could use a little more achievement. Hard Goals can help us get there by offering the hard science and practical techniques to conquer procrastination and unlock your brain’s potential for realizing your goals.
Michael Allen's Guide to e-Learning: Building Interactive, Fun, and Effective Learning Programs for Any Company, Second Edition presents best practices for building interactive, fun, and effective online learning programs. This engaging text offers insight regarding what makes great e-learning, particularly from the perspectives of motivation and interactivity, and features history lessons that assist you in avoiding common pitfalls and guide you in the direction of e-learning success. This updated edition also considers changes in technology and tools that facilitate the implementation of the strategies, guidelines, and techniques it presents.
E-learning has experienced a surge in popularity over the past ten years, with education professionals around the world leveraging technology to facilitate instruction. From hybrid courses that integrate technology into traditional classroom instruction to full online courses that are conducted solely on the internet, a range of e-learning models is available. The key to creating a successful e-learning program lies in understanding how to use the tools at your disposal to create an interactive, engaging, and effective learning experience. Gain a new perspective on e-learning, and how technology can facilitate education Explore updated content, including coverage regarding learner interface, gamification, mobile learning, and individualization Discuss the experiences of others via targeted case studies, which cover good and not so good e-learning projects Understand key concepts through new examples that reinforce essential ideas and demonstrate their practical application
Michael Allen's Guide to e-Learning: Building Interactive, Fun, and Effective Learning Programs for Any Company, Second Edition is an essential resource if you are studying for the e-Learning Instructional Design Certificate Program.
Whether you’re videoconferencing with team members across the world or e-mailing a colleague sitting ten feet away, the truth is evident: technology has permanently altered the way we communicate. The virtual workplace can facilitate quicker decision making and reduced overhead. But the lack of face-to-face interaction can also impede trust, innovation, and creativity among team members.
The Big Book of Virtual Team-Building Games is packed with games and activities for developing productive virtual teams across all digital platforms, including e-mail, mobile devices, web-based conferencing tools, and social media sites such as Facebook, Twitter, and Skype.
The Big Book of Virtual Team-Building Games helps you:Build a greater sense of community and reduce conflict Increase levels of engagement Get the most out of more-introverted team members Boost team members’ productivity
Make sure that the only thing separating your people is distance. The Big Book of Virtual Team-Building Games is just the tool you need to develop trusting relationships, foster clear communication, and use technology to enhance the team’s connections.
"People make buying decisions emotionally and justify them logically."
That shrewd, timeless insight from the first edition of this bestselling book has become a “no-brainer” among sales professionals. Now You Can't Teach a Kid to Ride a Bike at a Seminar comes with new insights, information, and tools every sales leader can use. It combines Sandler's classic, battle-tested advice on driving personal and organizational success by breaking the rules of conventional selling with up-to-date best practices from experienced trainers of Sandler, now run by David Mattson.
of setting up the field operations needed to provide adequate protection to the client, firm or individual. The Standard Operating Procedure System asks all
the questions required to survey any protection objective. In addition, the system provides all the basic information needed to answer those questions and leads to the implementation of the tactical or mission standard operating procedure. The Standard Operating Procedure System may be applied to any type of security or protection operation and may be modified, expanded or contracted, without needing to rewrite or redesign an existing security program.
Details a system to survey, implement, and maintain at full operational
effectiveness many types of assets protection programs.
Provides the basis for the vital training required by every security or physical
Meeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. RESULTS: effective communication, greater team confidence, and improved customer service.
These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment--all necessary ingredients for company growth and success.
The Big Book of People Skills Games helps you:Improve internal and external communication Promote group thinking on potential problems facing the company Build stronger relationships with coworkers and clients Teach your team about proper work procedures
This is the complete reference for enhancing interpersonal skills—both personally and professionally—from the trusted Big Book series.
Whether your catering operation is on-premise, off-premise, mobile, inside a hotel, part of a restaurant, or from your own home kitchen you will find this book very useful. You will learn the fundamentals: profitable menu planning, successful kitchen management, equipment layout and planning, and food safety and HACCP.
The employee and management chapters deal with how to hire and keep a qualified professional staff, manage and train employees, and report tips properly in accordance with the latest IRS requirements. The financial chapters focus on basic cost-control systems, accounting and bookkeeping procedures, auditing, successful budgeting and profit planning. You'll also master public relations and publicity, learn low-cost internal marketing ideas, and discover low-and no-cost ways to satisfy customers.
One section of the book is devoted to home-based catering entrepreneurs. With low startup costs and overhead, a home-based catering business can be an ideal do-it-yourself part-or full-time business. Another section is for restaurateurs that wish to add catering to their restaurant operation.
A successful restaurant's bottom line could be greatly enhanced by instituting catering functions in slow hours or down time. For example, many restaurants are closed on Saturday afternoons, so this would be an ideal time to create a profit by catering a wedding. This book is also ideal for professionals in the catering industries, as well as newcomers who may be looking for answers to cost containment and training issues. There are literally hundreds of innovative ways demonstrated to streamline. The companion CD-ROM is included with the print version of this book; however is not available for download with the electronic version. It may be obtained separately by contacting Atlantic Publishing Group at email@example.com
Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president's garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.
Trust Works!: Four Keys to Building Lasting Relationships is an insightful guide designed to help people navigate one of the most complex issues that affects all areas of our lives: trust.
In Trust Works!, Ken Blanchard, Cynthia Olmstead, and Martha Lawrence demonstrate how to get along better with those around us.
In today’s polarized society, building trust—and sustaining it—has never been more important or seemingly elusive. Trust Works! provides a common language and essential skills that can replace dissension with peace and cooperation and help us all work together productively and in harmony.
Learn how the apply the “ABCD trust” model to address the factors that lead to discord, including low morale, miscommunication, poor response to problems and issues, and dysfunctional leadership.
Updates include 14 new chapters, 3 completely revised chapters, "Student Performance Objectives" in each chapter, and added information on related resources (both print and online).
* Completion of the Security Supervision and Management Program is the initial step toward the Certified in Security Supervision and Management (CSSM) designation
* Over 40 experienced security professionals contribute chapters in their area of specialty
* Revised throughout, and completely updated with 14 new chapters on topics such as Leadership, Homeland Security, Strategic Planning and Management, Budget Planning, Career Planning, and much more.
* Quizzes at the end of each chapter allow for self testing or enhanced classroom work
“Civilizations have been born and completed and then forgotten again and again. There is nothing new under the sun. What is has been. All that we learn and discover has existed before” (Colonel James Churchward, 33rd degree Freemason). However, “each generation imagines itself to be more intelligent than the one that went before it, and wiser than the one that comes after it” (George Orwell, 33rd degree Freemason).
Maybe you’ve been able to somehow challenge the system in which you’ve been raised by achieving some things that weren’t expected in your lifetime while complying with many others that you weren’t in favor of, but surely you didn’t transform it enough, or you would have lost friends, relatives, jobs and even love. “Anyone who challenges the prevailing orthodoxy finds himself silenced with surprising effectiveness. A genuinely unfashionable opinion is almost never given a fair hearing” (George Orwell, Freemason).
Do you remember quitting your dreams? It was supposed to happen. Any advice received from people around you, especially the ones that love you the most, were fabricated to make you follow the same mind programming in which you and them are included so that nobody goes out of it. “If thought corrupts language, language can also corrupt thought” (George Orwell, Freemason), and that’s how the sentences heard since you were born, from parents, teachers and friends, as well as ideas strongly imposed by the media, conditioned the way you think as an individual.
This programming is so strong that interferes with our emotions and affects our personality. Nonetheless, within this book a path is shown to deprogram yourself, develop the power of being aware of the universal truth and change life as much as you want it to be changed. Hopefully, you’ll “stretch thinking and awareness” while “uncovering many truths” just like other readers of this bestseller recognized to have accomplished.
We’re now living in the Age of Aquarius, and “as Aquarius is an airy, scientific and intellectual sign, the New Faith for this age must be rooted in reason” (Max Heindel, Rosicrucian Fellowship). This is the prophecy and this book shows the way to understand it and accept it by alchemically transforming your conscience and spirit for the order of the new world.
Taking into consideration the amount of information presented here and the level of simplification applied, this is surely the most empowering, enlightening, complete and uplifting book you’ll ever read in your entire life about gaining wealth, power and health with the law of attraction.
Organize your way to efficiency with project management templates and tools specifically designed for training professionals. This book is at its core a bank of training knowledge. Each customizable template is practical to use on training-related projects or ongoing operations.
In this book you will find:forms to help you manage all aspects of your training projecthelpful information to guide you as you institute an information system for your training departmenttemplates that help you deliver business results and business success.
Using good forms correctly can greatly increase productivity and consistency within a distributed network of project team members. Whether you are a project manager who has training responsibilities, or a trainer responsible for managing projects, this guide offers tools you need to maximize efficiency.
A timeless business classic, Who Moved My Cheese? uses a simple parabel to reveal profound truths about dealing with change so that you can enjoy less stress and more success in your work and in your life.
It would be all so easy if you had a map to the Maze.
If the same old routines worked.
If they'd just stop moving "The Cheese."
But things keep changing...
Most people are fearful of change, both personal and professional, because they don't have any control over how or when it happens to them. Since change happens either to the individual or by the individual, Dr. Spencer Johnson, the coauthor of the multimillion bestseller The One Minute Manager, uses a deceptively simple story to show that when it comes to living in a rapidly changing world, what matters most is your attitude.
Exploring a simple way to take the fear and anxiety out of managing the future, Who Moved My Cheese? can help you discover how to anticipate, acknowledge, and accept change in order to have a positive impact on your job, your relationships, and every aspect of your life.
As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here.
Please Every Customer provides key information about how people of different cultures and groups communicate, view relationships, and value time—so you can provide the best service for each of your customer’s needs and expectations.
Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to:Overcome differences in language Recognize and accommodate customer needs Make positive first impressions Avoid stereotypes Gain trust Listen “actively” Identify crucial nonverbal cues
The age-old customer-service maxim “the customer is always right” isn’t enough anymore. Use Please Every Customer as your road map to navigate the new world of customer service.
The Black Hat Briefings held every year in Las Vegas, Washington DC, Amsterdam, and Singapore continually expose the greatest threats to cyber security and provide IT mind leaders with ground breaking defensive techniques. There are no books that show security and networking professionals how to protect physical security devices. This unique book provides step-by-step instructions for assessing the vulnerability of a security device such as a retina scanner, seeing how it might be compromised, and taking protective measures. The book covers the actual device as well as the software that runs it. By way of example, a thumbprint scanner that allows the thumbprint to remain on the glass from the last person could be bypassed by pressing a "gummy bear" piece of candy against the glass so that the scan works against the last thumbprint that was used on the device. This is a simple example of an attack against a physical authentication system.First book by world-renowned Black Hat, Inc. security consultants and trainersFirst book that details methods for attacking and defending physical security devicesBlack Hat, Inc. is the premier, worldwide provider of security training, consulting, and conferences
Master trainer Geri McArdle’s refresh of Training Design and Delivery makes accessible the proven principles and tools that countless trainers rely on.
Her third edition highlights new training delivery systems that have had an immediate and far-reaching impact on training. More importantly, it hones in on their technologies. McArdle has substantially added to the section on delivery and provides new chapters on project management and international training.
This simple, single-source guide to developing and implementing training belongs on the bookshelf of every trainer.
In this book you will learn:
· What it takes to meet standards of training design, development, and delivery
· How to use a multistep training program design tool to create a training module and program
· Which tools and techniques to use to open, conduct, and close a training.
90 Days 90 Ways is based on nine easy-to-digest strategies for growing your new hires into competent, accountable members of your organization. These strategies include:
- how to successfully design the crucial first-day experience for your new young professional
- how to identify and communicate the most important concepts required for success in your organization
- how to integrate your new hires into your workplace culture
- how to develop employees who communicate effectively for maximum impact
- how to create employees who deliver results, grow from mistakes, and are accountable
- how to keep young professionals focused on their top priorities
- how to teach relationship-building and service-orientation within your organization
- how to create a possibility-centered culture, encourage autonomy, and foster work-life integration
- how to empower peak performance in your employees, and grow the next generation of leaders.
These fundamental strategies are supported by 90 corresponding, practical tactics to help ensure the bottom-line effectiveness of your new-hire training program. Utilizing objective facts and figures; pragmatic, experience-based insights and suggestions; case examples; and hands-on exercises for you and your employees, 90 Days 90 Ways is truly a comprehensive guide to developing new talent which will contribute to your organization’s success.
‘Your Guide to the ID16 Personality Types’ will help you to understand both yourselves and other people better. It will aid you not only in avoiding any number of traps, but also in making the most of your personal potential, as well as in taking the right decisions about your education and career and in building healthy relationships with others.
The book contains the ID16 Personality Test, which will enable you to determine your own personality type. It also offers a comprehensive description of each of the sixteen types. As you explore it, you will find the answer to a number of crucial questions:
* How do the people who fall within a particular personality type think and what do they feel? How do they make decisions? How do they solve problems? What makes them anxious? What do they fear? What irritates them?
* Which personality types are they happy to encounter on their road through life and which ones do they avoid? What kind of friends, life partners and parents do they make? How are they perceived by others?
* What are their vocational predispositions? What sort of work environments allow them to function most effectively? Which careers best suit their personality type?
* What are their strengths and what do they need to work on? How can they make the most of their potential and avoid pitfalls?
* Which famous people fall within a particular personality type?
* Which nation displays the most features characteristic of a given type
ID16 is a personality typology which draws on the theory developed by Carl Gustav Jung. Typologies formulated on the basis of Jung’s theory are widely used in teaching, training, coaching and human resource management, as well as in career and relationship counselling. They also form a basis for numerous programmes supporting personal development and improving interpersonal relationships. The majority of global businesses employ Jungian personality tests as a standard tool in their recruitment procedures and vocational development processes.
Keywords: Personality Type, Administrator, ESTJ, Advocate, ESFJ, Animator, ESTP, Artist, Counsellor, ENFJ, Director, Enthusiast, ENFP, Idealist, INFP, Innovator, ENTP, Inspector, ISTJ, Logician, INTP. Mentor, INFJ, Practitioner, ISTP, Presenter, ESFP, Protector, ISFJ, Strategist, INTJ, Myers Briggs, MBTI, Jung, C.G. Jung, psychology, psychological tests, personality test, ID16, FIRO-B, Socionics, ipersonic, Keirey, KTS, Enneagram, personality, relationship, different personalities
After decades of off-shoring and downsizing that have left blue collar workers obsolete and stranded, the United States is now on the verge of an industrial renaissance. Companies like Apple, BMW, Bosch, and Volkswagen are all opening plants and committing millions of dollars to build products right here on American soil.
The only problem: we don't have a skilled enough labor pool to fill these positions, which are in many cases technically demanding and require specialized skills. A decades-long series of idealistic educational policies with the expressed goal of getting every student to go to college has left a generation of potential workers out of the system. Touted as a progressive, egalitarian institution providing opportunity even to those with the greatest need, the American secondary school system has in fact deepened existing inequalities, leaving behind millions of youth, especially those who live in the de-industrialized Northeast and Midwest, without much of a future at all.
We can do better, argue acclaimed sociologists Katherine Newman and Hella Winston. Taking a page from the successful experience of countries like Germany and Austria, where youth unemployment is a mere 7%, they call for a radical reevaluation of the idea of vocational training, long discredited as an instrument of tracking. The United States can prepare a new, high-performance labor force if we revamp our school system to value industry apprenticeship and rigorous technical education. By doing so, we will not only be able to meet the growing demand for skilled employees in dozens of sectors where employers decry the absence of well trained workers -- we will make the American Dream accessible to all.
The Pocket Mentor Series offers immediate solutions to common challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real life examples to help you identify your strengths and weaknesses and hone critical skills. Whether you're at your desk, in a meeting, or on the road, these portable guides enable you to tackle the daily demands of your work with greater speed, savvy, and effectiveness.
The Learning Path Methodology: Walks the reader through the major steps and strategies needed for building Learning Paths.
Doing the Right Training: Offers a wide-range of strategies, methods and techniques that can be targeted to the training within a Learning Path and tied to an organization’s particular business needs.
Do the Training Right: Shows how to ensure the training within a Learning Path is delivered in the most cost-effective manner and introduces methods for structuring training so that it transfers to the job easily and effectively.
The physical comfort and reassurance which massage can give, especially when coupled with exercises, make it more than a sensuous luxury: rather it is a positive factor in promoting bodily wellbeing.
The clear and detailed explanations of massage techniques in 'Body Massage for the Beauty Therapist' are supplemented by many drawings and photographs, which also serve to clarify the structure of the human body and its functioning.
The personality and qualities of the therapist are brought into perspective and helpful advice given on the organization of the salon. Valuable sections are included on relaxation techniques, correct breathing and exercises which the client can undertake. Aromatherapy and gyratory massage are also covered.
This instructional manual focuses on pin tumbler locks, the construction and function of which are illustrated with the aid of several diagrams. Everything from straightforward lock picking to quick-entry techniques like shimming, bumping, and bypassing are explained and shown. Guides and exercises demonstrate the use of basic lock-picking tools in order to manipulate and open these locks. The text also describes the most common "alternative" designs of pin tumbler locks and summarizes the tools and techniques that can be effective against them. It comes with a DVD filled with indispensable lock picking videos and color photos.
This book is an ideal reference for penetration testers, security consultants, and IT security professionals as well as hackers.Detailed photos make learning as easy as picking a lockDVD is filled with indispensible lock picking videos and color photosExtensive appendix details tools and toolkits currently available for all your lock picking needs