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Now updated — your guide to getting the best insurance policy

Are you intimidated by insurance? Have no fear — this easy-to-understand guide explains everything you need to know, from getting the most coverage at the best price to dealing with adjusters, filing claims, and more. Whether you're looking for personal or business insurance, you'll see how to avoid common pitfalls, lower your costs, and get what you deserve at claim time.

Get to know the basics — understand how to make good insurance decisions and reduce the chances of a financial loss in your life

Take your insurance on the road — manage your personal automobile risks, handle special situations, insure recreational vehicles, and deal with insurance adjusters

Understand homeowner's and renter's insurance — know what is and isn't covered by typical policies, common exclusions and pitfalls, and how to cover yourself against personal lawsuits

Buy the right umbrella policy — discover the advantages, and coordinate your policies to cover the gaps

Manage life, health, and disability risks — explore individual and group policies, understand Medicare basics, and evaluate long-term disability and long-term-care insurance

Open the book and find:

The best life, health, home, and auto policies

Strategies for handling the claims process to get what you deserve

Tips on adjusting your deductible to suit your lifestyle

How to navigate healthcare policies

Ways to reduce your risk and your premiums

Common traps and loopholes

Considerations for grads, freelancers, and remote workers

“Entertaining and informative. Desai takes us on a journey through the fundamentals of finance, from asset pricing to risk and risk management, via options, mergers, debt, and bankruptcy."- John Lanchester, The New Yorker

"A fascinating new perspective on modern finance," --Oliver Hart, 2016 Nobel Laureate in Economics

"Lucid, witty and delightfully erudite...From the French revolution to film noir, from the history of probability to Jane Austen and The Simpsons, this is an astonishing intellectual feast." --Sebastian Mallaby, author of The Man Who Knew: The Life and Times of Alan Greenspan

Longlisted for 2017 Financial Times/McKinsey Business Book of the Year 

A 2017 AMAZON PICK IN BUSINESS & LEADERSHIP

A WealthManagement.com BEST BUSINESS BOOK OF 2017

In 1688, essayist Josef de la Vega described finance as both “the fairest and most deceitful business . . . the noblest and the most infamous in the world, the finest and most vulgar on earth.”

The characterization of finance as deceitful, infamous, and vulgar still rings true today – particularly in the wake of the 2008 financial crisis. But, what happened to the fairest, noblest, and finest profession that de la Vega saw? 

De la Vega hit on an essential truth that has been forgotten: finance can be just as principled, life-affirming, and worthy as it can be fraught with questionable practices.  Today, finance is shrouded in mystery for outsiders, while many insiders are uneasy with the disrepute of their profession.  How can finance become more accessible and also recover its nobility?

Harvard Business School professor Mihir Desai, in his “last lecture” to the graduating Harvard MBA class of 2015, took up the cause of restoring humanity to finance. With incisive wit and irony, his lecture drew upon a rich knowledge of literature, film, history, and philosophy to explain the inner workings of finance in a manner that has never been seen before.

This book captures Desai’s lucid exploration of the ideas of finance as seen through the unusual prism of the humanities. Through this novel, creative approach, Desai shows that outsiders can access the underlying ideas easily and insiders can reacquaint themselves with the core humanity of their profession.

The mix of finance and the humanities creates unusual pairings: Jane Austen and Anthony Trollope are guides to risk management; Jeff Koons becomes an advocate of leverage; and Mel Brooks’s The Producers teaches us about fiduciary responsibility. In Desai’s vision, the principles of finance also provide answers to critical questions in our lives. Among many surprising parallels, bankruptcy teaches us how to react to failure, the lessons of mergers apply to marriages, and the Capital Asset Pricing Model demonstrates the true value of relationships.
THE WISDOM OF FINANCE is a wholly unique book, offering a refreshing new perspective on one of the world’s most complex and misunderstood professions.    
You designed your Business Continuity Plan to keep your business in business regardless of the forces of man and nature. But how do you know that the plan really works? Few companies can afford the recommended full-scale exercises several times a year. In The Manager’s Guide to Business Continuity Exercises, Jim Burtles, an internationally known expert, details the options for conducting a range of tests and exercises to keep your plan effective and up to date.

Your challenge is to maintain a good and effective plan in the face of changing circumstances and limited budgets. If your situation is like that in most companies, you really cannot depend on the results of last year’s test or exercise of the plan. People tend to forget, lose confidence, lose interest, or even be replaced by other people who were not involved in your original planning. Jim Burtles explains:

“You cannot have any real confidence in your plans and procedures until they have been fully tested...Exercises are the only way we can be sure that the people will be able to interpret the plans and procedures correctly within the requisite timeframe under difficult circumstances.”

As you do your job in this constantly shifting context, Jim Burtles helps you to: • Differentiate between an “exercise” and a “test” – and see the value of each in your BC program. • Understand the different types of plans and identify the people who need to be involved in exercises and tests for each. • Use the “Five-Stage Growth Path” – from desktop to walkthrough to full-scale exercise -- to conduct gradual testing, educate personnel, foster capability, and build confidence. • Create a variety of unusual scenario plot-lines that will keep up everyone’s interest. • Identify the eight main elements in developing and delivering a successful BC exercise. • Select and prepare a “delivery team” and a “response team” for your exercise. • Make sure everyone understands the “rules of engagement.” • Use the lessons learned from exercises and tests to audit, update, and maintain the plan.

You are well aware that a host of problems may crop up in any kind of company-wide project. These problems can range from basic logistics like time and place, to non-support from executives and managers, to absenteeism, to the weather, to participants forgetting their lines. Throughout the book, Burtles uses his decades of experience working with companies like yours to give you useful examples, case studies, and down-to-earth advice to help you handle the unexpected and work toward the results you are looking for.

Are you trying to improve performance, but find that the same problems keep getting in the way? Safety, health, environmental quality, reliability, production, and security are at stake. You need the long-term planning that will keep the same issues from recurring. Root Cause Analysis Handbook: A Guide to Effective Incident Investigation is a powerful tool that gives you a detailed step-by-step process for learning from experience.

Reach for this handbook any time you need field-tested advice for investigating, categorizing, reporting and trending, and ultimately eliminating the root causes of incidents. It includes step-by-step instructions, checklists, and forms for performing an analysis and enables users to effectively incorporate the methodology and apply it to a variety of situations.

Using the structured techniques in the Root Cause Analysis Handbook, you will:

Understand why root causes are important.Identify and define inherent problems.Collect data for problem-solving.Analyze data for root causes.Generate practical recommendations.

The third edition of this global classic is the most comprehensive, all-in-one package of book, downloadable resources, color-coded RCA map, and licensed access to online resources currently available for Root Cause Analysis (RCA). Called by users "the best resource on the subject" and "in a league of its own." Based on globally successful, proprietary methodology developed by ABS Consulting, an international firm with 50 years' experience in 35 countries.

Root Cause Analysis Handbook is widely used in corporate training programs and college courses all over the world. If you are responsible for quality, reliability, safety, and/or risk management, you'll want this comprehensive and practical resource at your fingertips. The book has also been selected by the American Society for Quality (ASQ) and the Risk and Insurance Society (RIMS) as a "must have" for their members.

The emotions and mental states that dictate success or failure in Stock /Commodity and Forex Markets. Trading psychology refers to the aspects of an individual’s mental makeup that help determine whether he or she will be successful in buying and selling securities for a profit. Trading psychology is as important as other attributes such as knowledge, experience and skill in determining trading success. Discipline and risk-taking are two of the most critical aspects of trading psychology, since a trader’s implementation of these aspects is critical to the success of his or her trading plan. While fear and greed are the two most commonly known emotions associated with trading psychology, other emotions that drive trading behaviour are hope and regret.

In this book on trading psychology, you will learn:
• The importance of controlling your emotions when making trading decisions
• How to master self-discipline and stick to a trading plan
• How to learn from mistakes so you do not repeat them
• How to refine your skills through simulated paper trading without risking money
• How to have a confident mindset while maintaining a flexible and open mind when trading

The best traders are always looking for an edge. Sometimes, the largest obstacle between you and trading successfully is yourself. Success can be more about your mindset and less about the markets. From managing and evaluating your own performance to setting rules and sticking to them, these titles will help you create and stick to a trading plan, manage stress, address risk, and not be derailed by emotions or preconceptions.

Have you begun to question traditional best practices in business continuity (BC)? Do you seem to be concentrating on documentation rather than preparedness? Compliance rather than recoverability? Do your efforts provide true business value? If you have these concerns, David Lindstedt and Mark Armour offer a solution in Adaptive Business Continuity: A New Approach. This ground-breaking new book provides a streamlined, realistic methodology to change BC dramatically.

After years of working with the traditional practices of business continuity (BC) – in project management, higher education, contingency planning, and disaster recovery – David Lindstedt and Mark Armour identified unworkable areas in many core practices of traditional BC. To address these issues, they created nine Adaptive BC principles, the foundation of this book:

Deliver continuous value. Document only for mnemonics. Engage at many levels within the organization. Exercise for improvement, not for testing. Learn the business. Measure and benchmark. Obtain incremental direction from leadership. Omit the risk assessment and business impact analysis. Prepare for effects, not causes.

Adaptive Business Continuity: A New Approach uses the analogy of rebuilding a house. After the initial design, the first step is to identify and remove all the things not needed in the new house. Thus, the first chapter is “Demolition” – not to get rid of the entire BC enterprise, but to remove certain BC activities and products to provide the space to install something new. The stages continue through foundation, framework, and finishing. Finally, the last chapter is “Dwelling,” permitting you a glimpse of what it might be like to live in this new home that has been created.

Through a wealth of examples, diagrams, and real-world case studies, Lindstedt and Armour show you how you can execute the Adaptive BC framework in your own organization. You will:

Recognize specific practices in traditional BC that may be problematic, outdated, or ineffective. Identify specific activities that you may wish to eliminate from your practice. Learn the capability and constraint model of recoverability. Understand how Adaptive BC can be effective in organizations with vastly different cultures and program maturity levels. See how to take the steps to implement Adaptive BC in your own organization. Think through some typical challenges and opportunities that may arise as you implement an Adaptive BC approach.
Whether you are thinking about entering the contract cleaning business, have a young company that may be struggling to get to the next level, or have a mature organization that may need to look at things in a different light, this book is for you. From naming your company to selling your company, this book covers all the bases. Dick takes you through the mistakes he made when starting his company, to the stumbling he did along the way, and how he got up and kept going. Some of his real life stories will amuse while others will make you sit back and take note of how you can make a correction in your company that can save or earn lots of dollars for you. Dick includes ways to approach a banker, attorney, accountant, insurance agent as well as the supplier of your cleaning products and equipment. Doing these things right will put money on your bottom line, doing them wrong may put you out of business in a hurry. Not to be forgotton, he also includes a chapter on preparing your company for sale. Dick sold his company and can provide helpful suggestions on what you need to do and not do to be ready to sell. Dick interjects humor along the way to emphasize some of his mistakes and what he learned from them. You will particularly want to read chapter 18 where he talkes about his favorite sayings and how they affected him. In that same chapter he also talks about actual calls he took from employees calling in to report they would not be at work and how he handled the calls. Last but not least, he provides you his thoughts on how to focus on becoming a leader as well as what he envisons the characteristics of real success are. This book is designed as a working tool. It is written in conversational style and will provide you a true encloypedia for being in the contract cleaning business. Enjoy and learn.
In today’s litigious business world, cyber-related matters could land you in court. As a computer security professional, you are protecting your data, but are you protecting your company? While you know industry standards and regulations, you may not be a legal expert. Fortunately, in a few hours of reading, rather than months of classroom study, Tari Schreider’s The Manager’s Guide to Cybersecurity Law: Essentials for Today’s Business, lets you integrate legal issues into your security program.

Tari Schreider, a board-certified information security practitioner with a criminal justice administration background, has written a much-needed book that bridges the gap between cybersecurity programs and cybersecurity law. He says, “My nearly 40 years in the fields of cybersecurity, risk management, and disaster recovery have taught me some immutable truths. One of these truths is that failure to consider the law when developing a cybersecurity program results in a protective façade or false sense of security.”

In a friendly style, offering real-world business examples from his own experience supported by a wealth of court cases, Schreider covers the range of practical information you will need as you explore – and prepare to apply – cybersecurity law. His practical, easy-to-understand explanations help you to:

Understand your legal duty to act reasonably and responsibly to protect assets and information. Identify which cybersecurity laws have the potential to impact your cybersecurity program. Upgrade cybersecurity policies to comply with state, federal, and regulatory statutes. Communicate effectively about cybersecurity law with corporate legal department and counsel. Understand the implications of emerging legislation for your cybersecurity program. Know how to avoid losing a cybersecurity court case on procedure – and develop strategies to handle a dispute out of court. Develop an international view of cybersecurity and data privacy – and international legal frameworks.

Schreider takes you beyond security standards and regulatory controls to ensure that your current or future cybersecurity program complies with all laws and legal jurisdictions. Hundreds of citations and references allow you to dig deeper as you explore specific topics relevant to your organization or your studies. This book needs to be required reading before your next discussion with your corporate legal department.

Are you are a Business Continuity Manager or training for the job? Are you ready to keep the business up and running in the face of emergencies ranging from earthquakes to accidents to fires to computer crashes? In this second edition of Principles and Practice of Business Continuity: Tools and Techniques, Jim Burtles explains six main scenarios. He promises: “If you and your organization are prepared to deal with these six generic risks, you will be able to recover from any business disaster.”

Using his decades of experience, Burtles speaks to you directly and personally, walking you through handling any contingency. He tells you how to bring people together to win executive support, create a Business Continuity Plan, organize response teams, and recover from the disruption. His simple, step-by-step actions and real-world examples give you the confidence to get the job done.

To help you along, each chapter of Principles and Practice of Business Continuity: Tools and Techniques starts with learning objectives and ends with a multiple-choice self-examination covering the main points. Thought-provoking exercises at the end of each chapter help you to apply the materials from the chapter to your own experience. In addition, you will find a glossary of the key terms currently in use in the industry and a full index. For further in-depth study, you may download the Business Continuity Toolkit, a wealth of special online material prepared for you by Jim Burtles.

The book is organized around the phases of planning for and achieving resiliency in an organization:

 Part I: Preparation and Startup

Part II: Building a Foundation

Part III: Responding and Recovering

Part IV: Planning and Implementing

Part V: Long-term Continuity

Are you a professor or a leader of seminars or workshops? On course adoption of Principles and Practice of Business Continuity: Tools and Techniques, you will have access to an Instructor’s Manual, Test Bank, and a full set of PowerPoint slides.
You know by now that your company could not survive without the Internet. Not in today’s market. You are either part of the digital economy or reliant upon it. With critical information assets at risk, your company requires a state-of-the-art cybersecurity program. But how do you achieve the best possible program? Tari Schreider, in Building Effective Cybersecurity Programs: A Security Manager’s Handbook, lays out the step-by-step roadmap to follow as you build or enhance your cybersecurity program.

Over 30+ years, Tari Schreider has designed and implemented cybersecurity programs throughout the world, helping hundreds of companies like yours. Building on that experience, he has created a clear roadmap that will allow the process to go more smoothly for you. Building Effective Cybersecurity Programs: A Security Manager’s Handbook is organized around the six main steps on the roadmap that will put your cybersecurity program in place:

Design a Cybersecurity ProgramEstablish a Foundation of GovernanceBuild a Threat, Vulnerability Detection, and Intelligence CapabilityBuild a Cyber Risk Management CapabilityImplement a Defense-in-Depth StrategyApply Service Management to Cybersecurity Programs

Because Schreider has researched and analyzed over 150 cybersecurity architectures, frameworks, and models, he has saved you hundreds of hours of research. He sets you up for success by talking to you directly as a friend and colleague, using practical examples. His book helps you to:

Identify the proper cybersecurity program roles and responsibilities. Classify assets and identify vulnerabilities. Define an effective cybersecurity governance foundation. Evaluate the top governance frameworks and models. Automate your governance program to make it more effective. Integrate security into your application development process. Apply defense-in-depth as a multi-dimensional strategy. Implement a service management approach to implementing countermeasures.

With this handbook, you can move forward confidently, trusting that Schreider is recommending the best components of a cybersecurity program for you. In addition, the book provides hundreds of citations and references allow you to dig deeper as you explore specific topics relevant to your organization or your studies.

Your disaster recovery plan is in place, but as with any plan, you need to test it not only to find holes in the plan, but also confirm the underlying assumptions will work. This is the only book available on this subject and is your guide to the entire testing process. Testing cannot be an afterthought of recovery planning; it must be a powerful, disciplined and efficient implementation tool. This book proves that testing is not an art. It is a science. Despite the ever-evolving nature of business in the global economy and the corresponding increased number of threats to business continuity, this book contains timeless and technology-independent principles from 30 professionals who have contributed their expertise in 36 detailed chapters. Each author provides checklists and suggest topics to cover in any disaster recovery planning document. The book is written in four sections with numerous realistic scenarios and provides beneficial guidance for managing the entire testing process. " 'Disaster Recovery Testing: Exercising Your Contingency Plan, ' written jointly by thirty disaster recovery professionals, drives home the importance of testing the company's contingency plan, discussing necessary management skills, effective use of resources, and the elements of successful testing in various settings. "The authors assume that a disaster recovery plan has already been developed and approved. The book's initial chapters are similar to what one might find in a disaster recovery planning book, including how to justify, budget, and manage the process - but all are geared towards testing. "One important chapter addresses the benefits of client participation. Disaster recovery managers know how important it is to develop a partnership with the client business leaders to address adequately all recovery aspects of business functionality. "Various testing methods and processes are also addressed. The authors provide numerous checklists and suggest topics to cover in any disaster recovery planning document. These lists alone make the book worthwhile. "Overall, ... the material focuses much needed attention on disaster recovery testing. It is written in four well-planned, easy-to-follow sections, with numerous realistic scenarios and ideas to consider. This book will provide useful guidance for management of the entire disaster recovery testing process." --SECURITY MANAGEMENT Magazine " 'Disaster Recovery Testing: Exercising Your Contingency Plan, ' written jointly by thirty disaster recovery professionals, drives home the importance of testing the company's contingency plan, discussing necessary management skills, effective use of resources, and the elements of successful testing in various settings. "The authors assume that a disaster recovery plan has already been developed and approved. The book's initial chapters are similar to what one might find in a disaster recovery planning book, including how to justify, budget, and manage the process - but all are geared towards testing. "One important chapter addresses the benefits of client participation. Disaster recovery managers know how important it is to develop a partnership with the client business leaders to address adequately all recovery aspects of business functionality. "Various testing methods and processes are also addressed. The authors provide numerous checklists and suggest topics to cover in any disaster recovery planning document. These lists alone make the book worthwhile. "Overall, ... the material focuses much needed attention on disaster recovery testing. It is written in four well-planned, easy-to-follow sections, with numerous realistic scenarios and ideas to consider. This book will provide useful guidance for management of the entire disaster recovery testing process." --SECURITY MANAGEMENT Magazine
Is security management changing so fast that you can’t keep up? Perhaps it seems like those traditional “best practices” in security no longer work? One answer might be that you need better best practices! In their new book, The Manager’s Guide to Enterprise Security Risk Management: Essentials of Risk-Based Security, two experienced professionals introduce ESRM. Their practical, organization-wide, integrated approach redefines the securing of an organization’s people and assets from being task-based to being risk-based.

In their careers, the authors, Brian Allen and Rachelle Loyear, have been instrumental in successfully reorganizing the way security is handled in major corporations. In this ground-breaking book, the authors begin by defining Enterprise Security Risk Management (ESRM):

“Enterprise security risk management is the application of fundamental risk principles to manage all security risks − whether information, cyber, physical security, asset management, or business continuity − in a comprehensive, holistic, all-encompassing approach.”

In the face of a continually evolving and increasingly risky global security landscape, this book takes you through the steps of putting ESRM into practice enterprise-wide, and helps you to:

Differentiate between traditional, task-based management and strategic, risk-based management. See how adopting ESRM can lead to a more successful security program overall and enhance your own career. . Prepare your security organization to adopt an ESRM methodology. . Analyze and communicate risks and their root causes to all appropriate parties. . Identify what elements are necessary for long-term success of your ESRM program. . Ensure the proper governance of the security function in your enterprise. . Explain the value of security and ESRM to executives using useful metrics and reports. .

Throughout the book, the authors provide a wealth of real-world case studies from a wide range of businesses and industries to help you overcome any blocks to acceptance as you design and roll out a new ESRM-based security program for your own workplace.

With the profit motive, it is axiomatic that the insurance company will try to pay as little as possible on claims. It will use every legal device that is available in the interpretation and application of its contracts (policies), and from time to time, will stretch the restrictive clauses in them.

The information provided in this book will give the reader the ammunition with which to confront the insurer, corporate entity or wrong doer on a more level playing field.

Unlike most other books on this subject, this work includes loss procedures under property insurance policies such as homeowners and commercial contracts.

The other drivers insurance company has agreed to pay the cost to repair the collision damage to you new car, but is that all there is. No, you could be entitled to more. The section dealing with automobile property damage will disclose some cash you may have overlooked.

You or a resident relative hits an errant shot on the golf course and instead of its intended destination, the ball smashes the windshield of another members car on the parking lot. You are probably not legally liable for the damage, but you can be a good guy and pay the cost to repair under a special coverage in your homeowners policy. Look at all the possibilities in Infrequently Reported Homeowners Claims.

As a member of a same sex marriage in a state where such unions are recognized, what are your rights with respect to the injuries or wrongful death of a spouse? See chapter (Damages) for a discussion of this question.

The drunk driver who caused your injuries may not be your only source of restitution. Take a look at Liquor Liability.

A kitchen appliance you have not altered in any way causes a fire that seriously damages your home and injures you or members of your family. What are your rights with respect to claims against the manufacturer or vendor of the product?

If you, a friend or relative has been involved in an accident that might have been the fault of another or suffered an insured property loss, this book has the potential to save hundreds, if not thousands, of dollars, resulting from underpaid claims or needless expense.

Avoid being “blindsided” by an unexpected emergency or crisis in the workplace – violence, natural disaster, or worse! Bruce Blythe’s The Manager’s Guide to Quick Response in a Crisis: Effective Action in an Emergency offers the time-tested skills that prepare you to act effectively – on behalf of yourself and your co-workers – in the face of threat and chaos. Blythe uses real-world case studies, examples, and checklists to help you be the top-notch leader the situation requires.

“Hope for the best and prepare for the worst” sums up Blythe’s philosophy. This short book is the essence of the basic practical counseling that he would give if he were sitting next to you at your desk. To help you figure out what to do next, he offers real-world examples of what has worked – and not worked – in his 30+ years of experience with companies just like yours.

With Blythe’s advice, you can act fast to:

Find out the accurate facts you need to strategize and implement a response. Compile a checklist of immediate action items. Create a crisis command center (CCC. Select the best people for your action team and determine action steps. . Understand how to make good decisions in a crisis or emergency. . Handle the human side of a traumatic incident. . Set priorities in multiple timeframes. . Establish a “new normal” as everyone phases back into productive work after the incident.

To help you take the actions that will make a difference, the book includes:

Practical forms, checklists, cases studies, and real-life examples. “Quick Use Response Guide” at the end of each chapter – all four can form a handy pocket guide.
As a manager, you’re aware of terrorist acts, are considering the risks, but sense that you need more background. How might terrorism occur? How is it part of risk and threat planning? What insurance strategies might protect your company from financial loss? In a few short chapters, The Manager’s Guide to Terrorism, Risk, and Insurance: Essentials for Today’s Business fills in the blanks for you.

What does it take to weigh the likelihood of a terrorism exposure and protect all the assets of your company? The answer to this question involves understanding the nature of terrorists and their behavior, evaluating the risk of potential damage and business interruption, and exploring ways to use insurance – such as programs covered by the US Terrorism Risk Insurance Act – to protect against severe financial harm.

Authors of this book, David J. Smith and Mark D. Silinsky, give you the benefit of their decades of professional experience in risk management, insurance, physical and cyber security, and anti-terrorism.

Topics covered will help you to better understand:

Characteristics that could make your company the target of terrorism. The most costly terrorist acts that have brought about fatalities and insured property loss. . How to anticipate the probability of maximum loss and foreseeable loss from terrorism. . The psychological picture of the typical terrorist – the warning signs and pre-attack indicators. . Tactics used by terrorists, such as bombings, assassination, and kidnapping. . Safety measures to be used by employees in the office and as they travel. . Practical steps for loss reduction from a variety of terrorist-related threats. . Insurance options to protect against financial loss from destructive terrorist acts, kidnap and ransom, and cyber attack and exposure.

Case studies and discussion questions are provided to speed your understanding of the material. Importantly, since the book has been extensively researched, the authors provide a wealth of resources that you can consult as you dig deeper into this complex topic.

When the challenge is to get to the heart of a problem, you need a simple and efficient cause investigation methodology. And what would make a real difference would be an interactive map to lead you to the answer every time. Chester Rowe’s Simplifying Cause Analysis: A Structured Approach is your instruction book combined with the included downloadable Interactive Cause Analysis Tool you have been looking for.

The author intends this book for professionals like you, who have some familiarity with cause analysis projects and are looking for a simple and efficient cause investigation methodology –is a more effective and insightful way of asking “why?”

Introducing his multi-function event investigation tool, Chester Rowe says, “There are already many scientific tools to help us understand the physical causes for machine failures; the challenge now is to find a way of investigating human performance failure modes...humans are often a major source of slips, lapses, and mistakes.”

Supporting his instructions with diagrams, charts, and real-world examples from companies like yours, the author takes you step-by-step through planning, completing, and documenting your investigation:

Chapter 1 gives you a process to determine the level of effort that your investigation should encompass, assess the level of effort needed, and determine the rigor needed. Your investigation needs to be as risk-informed as possible. Chapters 2 through 5 presents a new and innovative structure –rigorous yet intuitively easy to remember – to identify the underlying causes for the event (Cause Road Maps) and conduct the investigation. Chapter 6 introduces conceptual human performance models and tells you how to begin focusing on the human behaviors involved. Chapters 7 and 8 present you with methods, tools, and techniques for carefully interviewing personnel. Chapters 9 through 13 “put the pieces together,” showing you how to analyze and model the event, determine corrective action, and document the investigations and findings.

Chester Rowe developed the Cause Road Map over many years to provide a comprehensive taxonomy for every cause investigation. However, fully implementing the Cause Road Map requires the use of other tools to organize, analyze, and present the final results of your investigation. To get you started, Rowe includes his downloadable Interactive Cause Analysis Tool – an easy-to-use tool in familiar spreadsheet format – free with your verified purchase of the book.

Risk assessment is required for just about all business plans or decisions. As a responsible manager, you need to consider threats to your organization’s resilience. But to determine probability and impact – and reduce your risk – can be a daunting task. Guided by Douglas M. Henderson’s The Manager’s Guide to Risk Assessment: Getting It Right, you will confidently follow a clearly explained, step-by-step process to conduct a risk assessment.

As you embark on the risk assessment process, you could not find a better and more uniquely qualified guide than Douglas M. Henderson. His 20+ years of experience with major consulting firms includes certification as a professional actuary and business continuity planner. His actuarial knowledge makes him an expert in applying mathematical and statistical methods to help organizations to assess and manage risks. He has applied this real-world knowledge of risk to helping businesses prepare for emergencies and business interruptions of all types.

Henderson offers samples and checklists, including case studies using a fictional company in which he conducts a complete qualitative risk assessment and then a complete quantitative risk assessment, then arrives at a set of comparable actions. His explanations and sample problems will help you to:

Define risk management terms, such as threat, event, and risk control. Identify threats and determine the worst-case situation your organization could face. Collect information on probability for natural and non-natural threats. Understand the difference between qualitative and quantitative risk assessment. Describe probability and impact levels. Identify exposures and examine specific risk controls. Estimate a financial value for implementing a risk control. Determine when outside professional help is needed.

As an added bonus, Henderson explores the topic of risk controls with you, helping you to evaluate what risk controls will best reduce the probability of disruptive events and reduce their impact should they occur. To insure the best investment of time and money, you will perform a cost-benefit analysis for each possible risk control to make the best choice for your organization.

Mortality improvements, uncertainty in future mortality trends and the relevant impact on life annuities and pension plans constitute important topics in the field of actuarial mathematics and life insurance techniques. In particular, actuarial calculations concerning pensions, life annuities and other living benefits (provided, for example, by long-term care insurance products and whole life sickness covers) are based on survival probabilities which necessarily extend over a long time horizon. In order to avoid underestimation of the related liabilities, the insurance company (or the pension plan) must adopt an appropriate forecast of future mortality. Great attention is currently being devoted to the management of life annuity portfolios, both from a theoretical and a practical point of view, because of the growing importance of annuity benefits paid by private pension schemes. In particular, the progressive shift from defined benefit to defined contribution pension schemes has increased the interest in life annuities with a guaranteed annual amount. This book provides a comprehensive and detailed description of methods for projecting mortality, and an extensive introduction to some important issues concerning longevity risk in the area of life annuities and pension benefits. It relies on research work carried out by the authors, as well as on a wide teaching experience and in CPD (Continuing Professional Development) initiatives. The following topics are dealt with: life annuities in the framework of post-retirement income strategies; the basic mortality model; recent mortality trends that have been experienced; general features of projection models; discussion of stochastic projection models, with numerical illustrations; measuring and managing longevity risk.
Julia Graham and David Kaye, two globally recognized risk management experts with experience in 50 countries, were among the first to recognize the interrelationship of Risk Management and Business Continuity and demonstrate how to integrate them with Corporate Governance enterprise-wide. They focus on all the factors that must be considered when developing a comprehensive Business Continuity Plan, especially for multi-location or multinational companies. Endorsed by The Business Continuity Institute, Institute for Risk Management, and Disaster Recovery Institute International, the book includes: • Chapter objectives, summaries and bibliographies; charts, sample forms, checklists throughout. • Plentiful case studies, in boxed text, sourced globally in the UK, US, Europe, Australia, Asia, etc. • Boxed inserts summarizing key concepts. • Glossy of 150 risk management and business continuity terms. • Wide range of challenges, including supply chain disruptions, media and brand attack, product contamination and product recall, bomb threats, chemical and biological threats, etc. • Instructions for designing/executing team exercises with role playing to rehearse scenarios. • Guidance on how to develop a business continuity plan, including a Business Impact Analysis. Downloadable Instructor Materials are available for college and professional developement use, including PowerPoint slides and syllabus for 12-week course with lecture outlines/notes, quizzes, reading assignments, discussion topics, projects "Provides clear guidance, supported with a wide range of memorable and highly relevant case studies, for any risk or business continuity manager to successfully meet the challenges of today and the future." --Steven Mellish, Chairman, The Business Continuity Institute
As an instructor, you have seen business continuity and risk management grow exponentially, offering an exciting array of career possibilities to your students. They need the tools needed to begin their careers -- and to be ready for industry changes and new career paths. You cannot afford to use limited and inflexible teaching materials that might close doors or limit their options. Written with your classroom in mind,Business Continuity and Risk Management: Essentials of Organizational Resilience is the flexible, modular textbook you have been seeking -- combining business continuity and risk management. Full educator-designed teaching materials available for download.

From years of experience teaching and consulting in Business Continuity and Risk, Kurt J. Engemann and Douglas M. Henderson explain everything clearly without extra words or extraneous philosophy. Your students will grasp and apply the main ideas quickly. They will feel that the authors wrote this textbook with them specifically in mind -- as if their questions are answered even before they ask them.

Covering both Business Continuity and Risk Management and how these two bodies of knowledge and practice interface, Business Continuity and Risk Management: Essentials of Organizational Resilience is a state-of-the-art textbook designed to be easy for the student to understand -- and for you, as instructor, to present.

Flexible, modular design allows you to customize a study plan with chapters covering:Business Continuity and Risk principles and practices.Information Technology and Information Security.Emergency Response and Crisis Management.Risk Modeling – in-depth instructions for students needing the statistical underpinnings in Risk Management.Global Standards and Best PracticesTwo real-world case studies are integrated throughout the text to give future managers experience in applying chapter principles to a service company and a manufacturer.Chapter objectives, discussion topics, review questions, numerous charts and graphs.Glossary and Index.Full bibliography at the end of each chapter.

Extensive, downloadable classroom-tested Instructor Resources are available for college courses and professional development training, including slides, syllabi, test bank, discussion questions, and case studies.

Endorsed by The Business Continuity Institute (BCI) and The Institute of Risk Management (IRM).

QUOTES

"It's difficult to write a book that serves both academia and practitioners, but this text provides a firm foundation for novices and a valuable reference for experienced professionals."--Security Management Magazine


"The authors...bring the subject to life with rich teaching and learning features, making it an essential read for students and practitioners alike." – Phil

AUTHOR BIOS

Kurt J. Engemann, PhD, CBCP, is the Director of the Center for Business Continuity and Risk Management and Professor of Information Systems in the Hagan School of Business at Iona College. He is the editor-in-chief of the International Journal of Business Continuity and Risk Management

Douglas M. Henderson, FSA, CBCP, is President of Disaster Management, Inc., and has 20+ years of consulting experience in all areas of Business Continuity and Emergency Response Management. He is the author of Is Your Business Ready for the Next Disaster? and a number of templates.

Reinsurance is an invisible service industry which enables insurance companies to insure more risks and to make better use of their resources. Until recently, reinsurers were only known to a small minority outside the insurance community. Major disasters, especially those caused by natural catastrophes, have increasingly brought the industry into the spotlight. Yet what is perceived today by a wider public still only represents a fraction of the industry, and the mechanisms of reinsurance to deal with global risk exposure are virtually unknown. The Value of Risk provides an overview of how today's reinsurance industry developed. It investigates for the first time the role of reinsurers in a changing risk, economic, and market environment. Harold James explains the fundamental principles of insuring and outlines the evolution of the industry in his introductory essay. In Part I, Peter Borscheid describes in detail the global spread of modern insurance, which emerged in the late eighteenth century amidst ideas of rationalism which attempted to quantify risk in monetary terms, the setbacks it encountered, and how the market environment changed over time. Professional reinsurance emerged with the rise in insured risks in the industrialising mid-nineteenth century. By the time the San Francisco Earthquake happened in 1906 the reinsurance industry had become well established and showed a remarkable ability to deal collectively with the catastrophe. David Gugerli describes in Part II how the industry as a whole dealt with such challenges but also the numerous exposures to a changing risk landscape. Against this background, in Part III Tobias Straumann examines the history of the Swiss Reinsurance Company, founded in 1863, providing a fascinating example of how professional risk taking was developed over the last 150 years.
The theory and practice of time series analysis have developed rapidly since the appe- ance in 1970 of the seminal work of George E. P. Box and Gwilym M. Jenkins, Time Series Analysis: Forecasting and Control, now available in its third edition (1994) with co-author Gregory C. Reinsel. Many books on time series have appeared since then, but some of them give too little practical application, while others give too little theoretical background. This book attempts to present both application and theory at a level acc- sible to a wide variety of students and practitioners. Our approach is to mix application and theory throughout the book as they are naturally needed. The book was developed for a one-semester course usually attended by students in statistics, economics, business, engineering, and quantitative social sciences. Basic applied statistics through multiple linear regression is assumed. Calculus is assumed only to the extent of minimizing sums of squares, but a calculus-based introduction to statistics is necessary for a thorough understanding of some of the theory. However, required facts concerning expectation, variance, covariance, and correlation are reviewed in appendices. Also, conditional expectation properties and minimum mean square error prediction are developed in appendices. Actual time series data drawn from various disciplines are used throughout the book to illustrate the methodology. The book contains additional topics of a more advanced nature that can be selected for inclusion in a course if the instructor so chooses.
Reinsurance is a financial market that trades in the risk of unpredictable and devastating disasters - such as Hurricane Katrina, the Tohoku earthquake and tsunami, and the terrorist attacks on the World Trade Centre. Such disasters are increasing in both frequency and severity, with the cost of their losses mounting rapidly. Reinsurance insures insurance companies, enabling them to pay claims arising from these losses. It is thus a market mechanism that is a critical part of the social and economic safety net, helping to pick up the pieces after disasters. Yet, how is the risk of such disasters calculated and traded in a global market? This book brings to life the reinsurance market through vivid real-life tales that draw from an ethnographic, "fly-on-the-wall" study of the global reinsurance industry over three annual cycles. The authors shadowed underwriters around the world as they traded risks through multiple disasters. For instance, this book takes readers into the desperate hours of pricing Japanese risks during March 2011, while the devastating aftermath of the Tohoku earthquake is unfolding. To show how the market works, the book offers authentic tales gathered from observations of reinsurers in Bermuda, Lloyd's of London, Continental Europe and SE Asia as they evaluate, price and compete for different risks as part of their everyday practice. Understanding how this market for disasters works has never been more critical given the impact of climate change and increased global connectivity, where a flood in one country can trigger losses to supply chains around the world. The authors develop a novel concept of how global markets work, which advances scholarship and challenges current thinking about how financial markets trade in intangible assets such as risk. This book will be useful to readers interested in markets for disasters, insurance, reinsurance and financial markets, and academics interested in the practice of financial markets specifically or the practice of strategy and organizations generally.
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