現場の悩みを知り尽くしたプロが教える クレーム対応の教科書: 心が折れないための21の実践テクニック

ダイヤモンド社

元刑事の第一人者が教える、クレーム対応に本当に役に立つ基本原則と実践テクニック。顧客満足の考え方では捉えきれないクレームの悪質度を、ホワイト、グレー、ブラックの3段階に分け、それぞれの段階での対応法を、著者自身の経験に基づく豊富な事例と図解でわかりやすく説明。誰でもどんな場面でも使える本。
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Additional Information

Publisher
ダイヤモンド社
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Published on
Apr 7, 2014
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Pages
224
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Language
Japanese
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Genres
Business & Economics / Sales & Selling / General
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Content Protection
This content is DRM protected.
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Read Aloud
Available on Android devices
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