50 Activities for Employee Engagement

Human Resource Development
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Getting employees engaged is not easy to do. Nor is it something you should undertake unless youOCOre in it for the long haul. This collection of skill-building activities will help you understand what employee engagement really means, how it can help your organization and how to create and maintain an engaged workforce. Managers, supervisors and even engaged employees will gain the perspective and insight necessary to make this exciting cultural transition successfully. Are you just beginning your engagement journey? YouOCOll find activities to help you define employee engagement, measure the current level of engagement in your organization and understand critical underlying principles. Are you interested in sustaining and growing employee engagement? Move on to the activities on overcoming obstacles, motivating engaged employees, how world famous leaders lead engagement and other advanced topics. The activities are organized into six, easy-to-reference sections: Understanding employee engagement; Getting started to engage employees; Leading employee engagement; Measuring employee engagement; Creating an engaged workplace; Employee engagement communications. Each of these fun and easy-to-use employee activities focuses on a different aspect of employee engagement and can be completed in 30-45 minutes. Each activity includes the purpose, description, time guidelines, resources, presentation instructions, debriefing guidelines and a handout."
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About the author

Garber is Manager of Teamwork Development for PPG Industries, Inc., in Pittsburgh. He has a Bachelor's degree in English and a Master's in guidance and personnel.

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Additional Information

Human Resource Development
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Published on
Dec 31, 2007
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Business & Economics / Human Resources & Personnel Management
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89 Learning Points for Coaching Call Center CSR's Peter Garber The traditional role of the call center "supervisor" is a thing of the past. Being an effective "coach" is fast becoming the most valuable asset you can offer your employees, call center and organization. This interactive training guide is designed for those responsible for the ultimate success of the call center. It is packed with tips and strategies that will help you do your job better and continuously coach your CSR's to improve their skills and the level of service they provide. The book is organized into five parts that drill down to the supervisor's role: The changing role of the supervisor Motivating others Creating effective communications Helping CSR's work together as a team Resolving conflicts between CSR's Within each section are learning points - 89 in all. Use these tips, exercises, multiple choice quizzes and other tools to become more effective at giving the support and guidance your employees need from you to perform their jobs in the best way possible. In just minutes, you'll gain insight and tips that will enable you to change from telling employees what to do to and ensuring the work gets done to coaching employees to reach their greatest potential. For example, you'll learn how to build trust, recognize CSR's, make yourself clear, give feedback, create synergy, become a role model, deal with upset CSR's - and many more skills that will have a huge impact on your CSR's and how satisfied customers are with the service your call center provides. 90 Pages /Code...LPCALL/ $34.95
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