Mastering Civility: A Manifesto for the Workplace

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"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." - Robert I. Sutton, Stanford Professor and author of The No Asshole Rule

"A must-read for every leader in their field." - Daniel H. Pink, bestselling author of To Sell is Human

Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.
In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
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About the author

Christine Porath is Associate Professor of Management at the McDonough School of Business at Georgetown University. Porath travels the world working with leading organizations such as Google and the International Monetary Fund to help them solve the vexing problem of incivility.
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Additional Information

Grand Central Publishing
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Published on
Dec 27, 2016
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Business & Economics / Management
Business & Economics / Organizational Behavior
Business & Economics / Workplace Culture
Self-Help / Communication & Social Skills
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Content Protection
This content is DRM protected.
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Available on Android devices
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Eligible for Family Library

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Essay aus dem Jahr 2007 im Fachbereich Philosophie - Philosophie des 19. Jahrhunderts, Note: B, University of Tromsø (Institut für Philosophie), Veranstaltung: Individum und Gesellschaft, Sprache: Deutsch, Abstract: Mead argumentiert in seinem Werk „Mind, Self and Society“ für die Auffassung, dass das Selbst in sozialen Kontexten entsteht, sodass eine Person dadurch ein Selbst entwickelt, dass er oder sie die Werte seiner Mitmenschen übernimmt und diese als ihre eigenen Werte internalisiert. Diese Tatsache fasst Mead unter den Begriff „der generalisierte Andere“. Nachdem Mead sich damit beschäftigt hat, wie das Selbst in der Gesellschaft entsteht, versucht er seine eigene Ethik auf dieser Theorie über das Selbst aufzubauen. Diese Ethik ist nicht völlig neu, sondern schließt sich an Kants ethische Theorie über moralische Urteile und Handlungen an. Laut Kant ist insbesondere die Allgemeingültigkeit der moralischen Urteile in Bezug auf Handlungen in verschiedenen Situationen wichtig. Dies bedeutet, dass verschiedene Menschen eine bestimmte Handlung in einem bestimmten aber gleichen Kontext in Hinblick darauf, ob die Handlung moralisch ist oder nicht, d.h. ob sie gut oder schlecht ist, gleich beurteilen würden. Solche allgemeingültigen Urteile sind laut Kant nur möglich, weil die Vernunft des Menschen ein Gesetz gibt (den kategorischen Imperativ), mit dem es möglich ist, Handlungen in Bezug auf ihre Moralität zu beurteilen, sodass nicht der Inhalt, sondern die Form der Handlung das moralische Urteil ausmacht (d.h. dass der moralische Wert theoretisch mit Hilfe dieses allgemeinen Gesetzes, unabhängig von der konkreten Handlung bzw. Inhalt, bestimmt werden kann). Mead übernimmt diese Bedingung für moralische Urteile, dass sie generalisierbar sein müssen, aber erklärt die Allgemeingültigkeit mit der Entwicklung des Selbst und des Verstandes, so wie er dies in den vorangehenden Kapiteln von „Mind, Self and Society“ ausgeführt hat.
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