Designing Connected Products: UX for the Consumer Internet of Things

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Networked thermostats, fitness monitors, and door locks show that the Internet of Things can (and will) enable new ways for people to interact with the world around them. But designing connected products for consumers brings new challenges beyond conventional software UI and interaction design.

This book provides experienced UX designers and technologists with a clear and practical roadmap for approaching consumer product strategy and design in this novel market. By drawing on the best of current design practice and academic research, Designing Connected Products delivers sound advice for working with cross-device interactions and the complex ecosystems inherent in IoT technology.

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About the author

Claire is an independent UX design, research and product strategy consultant working on internet of things products and services for mainstream consumers. She has a particular interest in the use of technology in mundane, everyday activities. Previously, she worked on energy management and home automation services as the service design manager for AlertMe.com, a connected home platform provider. Prior to this, she was Head of Research for the London studio of design consultancy Fjord, where she led Fjord's involvement in the Smarcos EU consortium researching the interusability of interconnected embedded devices and services. She has worked in UX design and research for mobile, multiplatform and web services since 1997.

Elizabeth Goodman investigates the possibilities and perils of emerging technologies in her design, research, and writing. Her 2014 PhD from UC Berkeley's School of Information focused on human-computer interaction and design practice for novel technologies, and was supported by National Science Foundation and Intel fellowships. In 2013 she authored the second edition of Observing the User Experience, a widely-used handbook of design research methods. Her work has taken her from exploratory research and design teams at Intel, Yahoo!, and Fuji-Xerox to her current position with 18F, a service and product design group within the US government aimed at making federal agencies more efficient, more transparent, more accessible, and more accountable to the people they serve. Elizabeth speaks widely on the design of mobile and pervasive computing systems at conferences, schools, and businesses. She lives in San Francisco with her husband and two children. She tweets as @egoodman.

German-born Martin Charlier is an independent design consultant based in London. Martin is a designer with experience across new media art, industrial design, interaction design and design research. His speculative design work has been awarded by the Royal Society of Arts, and he is a fellow of the organization.

He has previously worked at innovation firm frog design, cutting-edge art collective rAndom International and digital service design consultancy Fjord.

While at Fjord he was involved in the EU-funded Smarcos research project investigating design for the Internet of Things. With his broad range of design skills, Martin's focus is on holistic product and service experiences going across the digital and the physical.

Alfred Lui has been a user experience designer for consumer products since 2004. He created user interfaces and digital services for companies around the world, including The BBC, Motorola, PayPal and Jawbone. In London, he was part of a EU-funded research project to investigate best practices in designing networked objects. Soon after he moved to San Francisco in 2011, he founded the San Francisco Internet of Things Meetup to build a local community around the topic. Alfred frequently writes and speaks about user experience design for the Internet of Things.

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Additional Information

Publisher
"O'Reilly Media, Inc."
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Published on
May 18, 2015
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Pages
726
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ISBN
9781449372712
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Language
English
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Genres
Computers / Internet / Application Development
Computers / Internet / General
Computers / User Interfaces
Design / General
Design / Industrial
Design / Product
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Content Protection
This content is DRM free.
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Read Aloud
Available on Android devices
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Eligible for Family Library

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Observing the User Experience: A Practitioner’s Guide to User Research aims to bridge the gap between what digital companies think they know about their users and the actual user experience. Individuals engaged in digital product and service development often fail to conduct user research. The book presents concepts and techniques to provide an understanding of how people experience products and services. The techniques are drawn from the worlds of human-computer interaction, marketing, and social sciences.

The book is organized into three parts. Part I discusses the benefits of end-user research and the ways it fits into the development of useful, desirable, and successful products. Part II presents techniques for understanding people’s needs, desires, and abilities. Part III explains the communication and application of research results. It suggests ways to sell companies and explains how user-centered design can make companies more efficient and profitable. This book is meant for people involved with their products’ user experience, including program managers, designers, marketing managers, information architects, programmers, consultants, and investors.

Explains how to create usable products that are still original, creative, and uniqueA valuable resource for designers, developers, project managers - anyone in a position where their work comes in direct contact with the end userProvides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasivelyGives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users
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