‘The Waiter’ is recommended reading for those in the service industry at large and customer care in particular. It demonstrates how to care for an organisation’s most valuable asset – customers, clients, guests – for in the end, they’re the ones that make or break your business enterprise.
Dominic CostaBir, Director, Hospitality Training Institute
India Pvt Ltd, an entrepreneur from the age of 10, is an
alumnus of IHM, Mumbai, 1990. His first 12 years in
hospitality were spent in industrial canteens and party
catering. Simultaneously, he ran Dine-A-Mite Caterers
and consulted for VSNL's canteen, standalone
restaurants and handled Annapurna Mahila Mandal's
(AMM) catering operations – served 5,000 to 20,000
meals per day. Dominic enjoyed the learning experience
– crisis management, man management, sales and
marketing, after sales service, decision-making and
Dave's bed was an old army cot in the basement, and his clothes were torn and raunchy. When his mother allowed him the luxury of food, it was nothing more than spoiled scraps that even the dogs refused to eat. The outside world knew nothing of his living nightmare. He had nothing or no one to turn to, but his dreams kept him alive--dreams of someone taking care of him, loving him and calling him their son.
• A New York Times bestseller for over a decade
• Over 6.4 million copies sold in the U.S.
• Translated into 40 languages worldwide
“Don Miguel Ruiz’s book is a roadmap to enlightenment and freedom.” — Deepak Chopra, Author, The Seven Spiritual Laws of Success
“An inspiring book with many great lessons.” — Wayne Dyer, Author, Real Magic
“In the tradition of Castaneda, Ruiz distills essential Toltec wisdom, expressing with clarity and impeccability what it means for men and women to live as peaceful warriors in the modern world.” — Dan Millman, Author, Way of the Peaceful Warrior