The Waiter
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 Anjan Chatterjee, CMD, Specialty Restaurants Ltd on 'The Waiter' Light reading and potent learning – that’s ‘The Waiter’. It enlightens but never sermonises. Dominic disarms you with his candid sharing – his ego, temptation to cheat, his over smart ways, his know-it-all attitude... He stirs you by sharing accounts of people that touched, inspired and changed him. He’s unapologetic when he admonishes about the perils of negative attitude and behaviour. His plain speak is refreshing. And each experience ends with the lesson learnt by him which we could all learn from. Dominic goes a step further by providing motivation to apply the learning.

 ‘The Waiter’ is recommended reading for those in the service industry at large and customer care in particular. It demonstrates how to care for an organisation’s most valuable asset – customers, clients, guests – for in the end, they’re the ones that make or break your business enterprise.

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About the author

Dominic CostaBir, Director, Hospitality Training Institute

 India Pvt Ltd, an entrepreneur from the age of 10, is an

 alumnus of IHM, Mumbai, 1990. His first 12 years in

 hospitality were spent in industrial canteens and party

 catering. Simultaneously, he ran Dine-A-Mite Caterers

 and consulted for VSNL's canteen, standalone

 restaurants and handled Annapurna Mahila Mandal's

 (AMM) catering operations – served 5,000 to 20,000

 meals per day. Dominic enjoyed the learning experience

 – crisis management, man management, sales and

 marketing, after sales service, decision-making and

 problem solving. 

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Additional Information

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Published on
Jun 1, 2014
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Self-Help / General
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Content Protection
This content is DRM protected.
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Available on Android devices
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