Born in the 1940s, and used to support the US military during World War II, TWI Programs later became the unrecognized yet powerful tools of the Toyota Production System. Imparting the fundamental skills that are useful across any field, the TWI programs described in this book are so fundamentally sound that using them to any degree will improve performance. Strict adherence will all but guarantee efficient work flow, higher employee morale, and an improved sense of cohesiveness among your employees.
Donald A. Dinero, PE, CPIM, has more than forty years of experience designing and implementing manufacturing methods and processes, and is the principal of The TWI Learning Partnership. He has addressed problems in all aspects of operations including, but not limited to, change management, personnel, labor unions, production systems, and production control.
His BS in mechanical engineering is from the University of Rochester and his MBA and MS (Career and Human Resource Development) are from the Rochester Institute of Technology. Don deliberately sought degrees in these areas so that he would have a balanced academic background in technology, business, and organization development. He received his Professional Engineering license (NYS) in 1983 and his Certification in Production and Inventory Control from APICS in 1986.
After over thirty years in positions of manufacturing and engineering management and as a direct contributor, Don entered the Lean consulting field by joining existing consulting firms. In 2002, he learned about TWI (Training Within Industry) and its reemergence in the U.S. After becoming developed as a TWI trainer in the three "J" courses, he began to study all the materials he could find on the subject. His studies and talks on TWI led to his writing the book Training Within Industry: The Foundation of Lean, published by Productivity Press, 2005. This book won a Shingo Prize for Research in 2006.
As he continued implementing Lean concepts, he began to realize that the Lean movement was hindered by its omission of TWI training. TWI offers fundamental skills training that helps to stabilize an organization, preparing it to seriously begin its Lean journey. In addition, it provides a foundation so that Lean principles are sustained. In order to assist in stabilizing an organization and, thus, assist in the acceptance of Lean, Don is concentrating his efforts on spreading the word of TWI. His consulting practice focuses solely on the TWI Programs. To that end, he delivers training in all three of the "J" programs and in Program Development. In keeping with the "multiplier effect" cited by the Training Within Industry Service, Don also offers Train the Trainer sessions for all four programs. This allows an organization’s employees to independently deliver the training.
Don is not only a teacher of the TWI Programs, he is also a student of them and is continually learning about them through experiences with clients and reading. As a result, he continues to write papers about what he has learned, which appear on his website and in other publications. He also presents at the annual TWI Summit and at various other conferences around the world. More importantly, however, is that by having a deep understanding of TWI combined with forty years of industrial experience, he is well suited to successfully implementing these Programs into any organization.
Knowing that the TWI Programs consist of fundamental pedagogical principles, Don believes that these programs should be delivered in middle and high schools for the benefit of both teachers and students. Getting closer to this goal, Don has recently began working with the Be Like Coach organization (BeLikeCoach.com), which is a non-profit organization dedicated to bringing good coaching techniques to America’s coaches in order to benefit youth sports at all levels (recreation, school, club/elite).
As a student of TWI, Don continues to have a desire to learn and improve with respect to the TWI Programs. He welcomes all input and feedback and can be contacted at dadinero@TWILearningPartnership.com.
The purpose of The TWI Facilitator's Guide: How to Use the TWI Programs Successfully is to prevent the TWI programs from falling into misuse and disuse. This book will explain the main principles of the TWI programs and what they can accomplish, but it will also stress what they are not.
This book reviews what the programs are and then explains how to use them. It tells why we do certain aspects of each program. When we know why we do something, we won’t stop doing it for the wrong reason.
Saying the right thing the right way can make the difference between sealing the deal or losing the account, getting a promotion, or getting a pink slip. It’s essential to be pitch perfect—to get the right message across to the right person at the right time. In Pitch Perfect, Bill McGowan shows you how to craft the right message and deliver it using the right language—both verbal and nonverbal.
Pitch Perfect teaches you how to overcome common communication pitfalls using McGowan’s simple Principles of Persuasion, which are highly effective and easy to learn, implement, and master. With Pitch Perfect you can harness the power of persuasion and have people not only listening closely to your every word but also remembering you long after you’ve left the room.
Just as he did with the bestselling ISO 9001 in Plain English Cochran has written a comprehensive yet easily understandable guide to ISO 9001:2015. ISO 9001:2015 in Plain English was written so that anyone at any level of the organization can get to the heart of the standard’s requirements and how they apply to the organization quickly and simply. Plus, Cochran shows what has changed between the 2008 and 2015 version.
This straightforward book is ideal for people who are new to ISO 9001:2015, experienced ISO coordinators who want to get more out of an established system as they transition to the new standard, and for employees who just need a basic understanding of what ISO 9001:2015 is and how it applies to them.
Cochran explains each of ISO 9001:2015’s sections and clauses using real-world examples and frequently asked questions.