TWI Case Studies: Standard Work, Continuous Improvement, and Teamwork

CRC Press
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TWI Case Studies: Standard Work, Continuous Improvement, and Teamwork provides the insight of leading experts to assist in the execution of Training Within Industry (TWI)—the game-changing business tool. Presented as a series of case studies from a range of corporations with a variety of products and needs, it illustrates the rebirth of TWI programs in the United States.

Demonstrating how TWI can benefit any and all organizations regardless of industry, the book details the specific activities decision-makers need to accomplish to successfully incorporate TWI into the business culture—including the Ten Points for Implementing and Sustaining the TWI "J" Programs. The case studies describe the use of TWI Programs at some of the world's leading companies, including:
  • IBM
  • Herman Miller
  • Ben & Jerry's Homemade Ice Cream
  • Green Mountain Coffee Roasters
  • US Synthetic

Born in the 1940s, and used to support the US military during World War II, TWI Programs later became the unrecognized yet powerful tools of the Toyota Production System. Imparting the fundamental skills that are useful across any field, the TWI programs described in this book are so fundamentally sound that using them to any degree will improve performance. Strict adherence will all but guarantee efficient work flow, higher employee morale, and an improved sense of cohesiveness among your employees.

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About the author

Donald A. Dinero, PE, CPIM, has more than forty years of experience designing and implementing manufacturing methods and processes, and is the principal of The TWI Learning Partnership. He has addressed problems in all aspects of operations including, but not limited to, change management, personnel, labor unions, production systems, and production control.

His BS in mechanical engineering is from the University of Rochester and his MBA and MS (Career and Human Resource Development) are from the Rochester Institute of Technology. Don deliberately sought degrees in these areas so that he would have a balanced academic background in technology, business, and organization development. He received his Professional Engineering license (NYS) in 1983 and his Certification in Production and Inventory Control from APICS in 1986.

After over thirty years in positions of manufacturing and engineering management and as a direct contributor, Don entered the Lean consulting field by joining existing consulting firms. In 2002, he learned about TWI (Training Within Industry) and its reemergence in the U.S. After becoming developed as a TWI trainer in the three "J" courses, he began to study all the materials he could find on the subject. His studies and talks on TWI led to his writing the book Training Within Industry: The Foundation of Lean, published by Productivity Press, 2005. This book won a Shingo Prize for Research in 2006.

As he continued implementing Lean concepts, he began to realize that the Lean movement was hindered by its omission of TWI training. TWI offers fundamental skills training that helps to stabilize an organization, preparing it to seriously begin its Lean journey. In addition, it provides a foundation so that Lean principles are sustained. In order to assist in stabilizing an organization and, thus, assist in the acceptance of Lean, Don is concentrating his efforts on spreading the word of TWI. His consulting practice focuses solely on the TWI Programs. To that end, he delivers training in all three of the "J" programs and in Program Development. In keeping with the "multiplier effect" cited by the Training Within Industry Service, Don also offers Train the Trainer sessions for all four programs. This allows an organization’s employees to independently deliver the training.

Don is not only a teacher of the TWI Programs, he is also a student of them and is continually learning about them through experiences with clients and reading. As a result, he continues to write papers about what he has learned, which appear on his website and in other publications. He also presents at the annual TWI Summit and at various other conferences around the world. More importantly, however, is that by having a deep understanding of TWI combined with forty years of industrial experience, he is well suited to successfully implementing these Programs into any organization.

Knowing that the TWI Programs consist of fundamental pedagogical principles, Don believes that these programs should be delivered in middle and high schools for the benefit of both teachers and students. Getting closer to this goal, Don has recently began working with the Be Like Coach organization (, which is a non-profit organization dedicated to bringing good coaching techniques to America’s coaches in order to benefit youth sports at all levels (recreation, school, club/elite).

As a student of TWI, Don continues to have a desire to learn and improve with respect to the TWI Programs. He welcomes all input and feedback and can be contacted at

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Additional Information

CRC Press
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Published on
Apr 19, 2016
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Best For
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Business & Economics / Human Resources & Personnel Management
Business & Economics / Public Relations
Business & Economics / Quality Control
Business & Economics / Workplace Culture
Technology & Engineering / Manufacturing
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Content Protection
This content is DRM protected.
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Eligible for Family Library

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The Art of Public Speaking is a fantastic introduction to public speaking by the master of the art, Dale Carnegie. Public speaking is the process of speaking to a group of people in a structured, deliberate manner intended to inform, influence, or entertain the listeners. It is closely allied to "presenting", although the latter has more of a commercial connotation.

In public speaking, as in any form of communication, there are five basic elements, often expressed as "who is saying what to whom using what medium with what effects?" The purpose of public speaking can range from simply transmitting information, to motivating people to act, to simply telling a story. Good orators should be able to change the emotions of their listeners, not just inform them. Public speaking can also be considered a discourse community. Interpersonal communication and public speaking have several components that embrace such things as motivational speaking, leadership/personal development, business, customer service, large group communication, and mass communication. Public speaking can be a powerful tool to use for purposes such as motivation, influence, persuasion, informing, translation, or simply entertaining. A confident speaker is more likely to use this as excitement and create effective speech thus increasing their overall ethos.

Dale Breckenridge Carnegie (originally Carnagey until 1922 and possibly somewhat later) (November 24, 1888 – November 1, 1955) was an American writer, lecturer, and the developer of famous courses in self-improvement, salesmanship, corporate training, public speaking, and interpersonal skills. Born in poverty on a farm in Missouri, he was the author of How to Win Friends and Influence People (1936), a massive bestseller that remains popular today. He also wrote How to Stop Worrying and Start Living (1948), Lincoln the Unknown (1932), and several other books.

Perhaps one of Carnegie’s most successful marketing moves was to change the spelling of his last name from “Carnagey” to Carnegie, at a time when Andrew Carnegie (unrelated) was a widely revered and recognized name. By 1916, Dale was able to rent Carnegie Hall itself for a lecture to a packed house. Carnegie's first collection of his writings was Public Speaking: a Practical Course for Business Men (1926), later entitled Public Speaking and Influencing Men in Business (1932). His crowning achievement, however, was when Simon & Schuster published How to Win Friends and Influence People. The book was a bestseller from its debut in 1936, in its 17th printing within a few months. By the time of Carnegie's death, the book had sold five million copies in 31 languages, and there had been 450,000 graduates of his Dale Carnegie Institute. It has been stated in the book that he had critiqued over 150,000 speeches in his participation in the adult education movement of the time. During World War I he served in the U.S. Army.

One of the core ideas in his books is that it is possible to change other people's behavior by changing one's reaction to them.
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