Roger Fisher is the Samuel Williston Professor of Law Emeritus, Director of the Harvard Negotiation Project, and the founder of two consulting organizations devoted to strategic advice and negotiation training.
Everyone knows how vital good communication is in any business. But what’s the point if no-one’s listening to you?
How to Speak so People Listen shows you how to make sure that what you’re saying is being listened to and making a difference. Using proven techniques from the world’s most successful communicators, debaters and conversationalists, you’ll discover how to:
• Always be heard by speaking in a compelling, persuasive and powerful way
• Seize attention, make an impact and leave a memorable first impression
• Think fast and quickly adapt your message to suit your audience
• Stand out at meetings, conferences, networking events and chance encounters
• Be confident at public speaking – someone people really want to listen to
Effective tools, strategies, tips and tricks will make sure you’re able to command attention and know that, whenever you speak, people will want to hear what you have to say.
“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People
“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive