Selfridge: The Life and Times of Harry Gordon Selfridge

BookCaps Study Guides
1
Free sample

 Just for a moment try to put every shopping trip you’ve ever made out of your head. Imagine a different world. Imagine that all the goods for sale are locked away in cabinets and to handle them, or even to examine them closely, you need to ask a shop assistant to open it up for you. Imagine that within seconds of entering a store a floorwalker approaches you and asks if you’re planning to buy something – then, when you say “I’m just looking,” rudely tells you to leave. Imagine any attempt to return faulty or unsuitable goods being met with ridicule, obstruction or a flat refusal to help you.

Until the late 19th century people didn’t have to imagine that; it was reality. For anyone alive today a visit to the average store back then would convince you that they didn’t really want to sell you anything. The idea of customer service was an alien one. Stores sold things. If you wanted to buy them, fine. If you didn’t they weren’t really interested. Browsing was strongly discouraged and impulse buys were almost unheard of. Shopping was something you did when you had to. It certainly wasn’t something anyone enjoyed.

Then, in the late 1880s, one man came along and changed all that. His name was Harry Gordon Selfridge and this is the story of his life.

Read more

About the author

 

Read more

Reviews

4.0
1 total
Loading...

Additional Information

Publisher
BookCaps Study Guides
Read more
Published on
Jun 6, 2014
Read more
Pages
110
Read more
ISBN
9781629172927
Read more
Language
English
Read more
Genres
Biography & Autobiography / Business
Biography & Autobiography / Rich & Famous
Business & Economics / Commerce
Read more
Content Protection
This content is DRM protected.
Read more
Read Aloud
Available on Android devices
Read more

Reading information

Smartphones and Tablets

Install the Google Play Books app for Android and iPad/iPhone. It syncs automatically with your account and allows you to read online or offline wherever you are.

Laptops and Computers

You can read books purchased on Google Play using your computer's web browser.

eReaders and other devices

To read on e-ink devices like the Sony eReader or Barnes & Noble Nook, you'll need to download a file and transfer it to your device. Please follow the detailed Help center instructions to transfer the files to supported eReaders.
©2017 GoogleSite Terms of ServicePrivacyDevelopersArtistsAbout Google
By purchasing this item, you are transacting with Google Payments and agreeing to the Google Payments Terms of Service and Privacy Notice.