The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home

New Society Publishers
2
Free sample

The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the “drama triangle” of victims, villains and heroes. In an accessible, engaging and lighthearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.

In over 13 years as a trainer, facilitator and mediator, Gary Harper has taught thousands of people in both the public and private sectors to successfully manage conflict. He also teaches for the Centre for Conflict Resolution at the Justice Institute in Vancouver, BC.

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About the author

Gary Harper is a respected trainer in the field of conflict resolution. With thirteen years experience as a facilitator and mediator, he has worked with thousands of people in a variety of different organizations, as well as presenting regularly at conferences. He teaches at the Justice Institute in Vancouver, and lives in Burnaby, BC.
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Additional Information

Publisher
New Society Publishers
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Published on
Sep 1, 2004
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Pages
208
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ISBN
9781550923957
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Language
English
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Genres
Business & Economics / Conflict Resolution & Mediation
Business & Economics / Human Resources & Personnel Management
Education / Counseling / General
Family & Relationships / Conflict Resolution
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Content Protection
This content is DRM protected.
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Available on Android devices
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With this book, you’ll examine theoretical models, empirical investigations, and case studies that highlight important aspects of empowerment and participatory evaluation in community programs. The first half of the book presents frameworks and tools for empowerment and participatory evaluation, with an emphasis on transferring skills and building capacity. The remaining chapters examine specific efforts to implement empowerment and participatory evaluation with a range of stakeholders, highlighting the ways in which community members collaborated with evaluators and were actively engaged in the evaluation process.

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